My name is Zulfiqar Beg & my cell no is +919893652588.
In this no a msg came that "You've been renewed for subsription on airtel wap.You've been charged Re 1. "
This msg is come daily from 6461101 my balance is deducted daily by RE 1.
Plz unsubscribe this service

This is regarding unjustified charging og Rs 30 per month by Airtel Prepaid

You may get a message from 64611030

Thanks for using (life_pack subscription) subscription service on Airtel WAP. You have been charged Rs 30. Enjoy http:/ gclub.in .

If you call customer care they may say some thing like system updation.

Its better to email to [email protected] in strong words.

Here is what the transcript of emailing and their reply.

My number 09895XXXXXX
kerala circle

today message came fro 64611030

thanks for using life pack
you have been charged RS 30

enjoy http://gclub.in

last month also deducted.


i shouted at cust care ...they refunded


are you cheating us?

again i want to shout at cust care?


i am bored of these..

if you dont reply in positive

its not a diffficult thing to switch to DOCOMO

AIRTEL REPLY :

Thank you for contacting Airtel.

We understand from your previous interaction dated 07/09/09, you have expressed concern towards balance depletion for Airtel number 9895XXXXX

We understand your concern and will work towards resolving the same.

We regret the inconvenience caused in this regard.

Further, we would like to conform that the life pack service has been deactivated with effect from 07/09/09.
Also, we would like to inform that kindly send message START or STOP to 121 (Toll Free) and you will be get a list of available services and select the service which you want to activate or deactivate and also you will get a confirmation message confirming activation or deactivation.

Regarding balance depletion.

We would like to inform that your concern has already been registered under service request number 0907XXXX34.

We would revert to you on or before 09/09/09.


AND

Dear Airtel Customer,

Thank you for writing to us.

In our endeavour to serve you better, our systems are currently undergoing an up-gradation till 11-09-2009.

We will be able to revert with a resolution to your query by 13-09-2009. We regret the inconvenience caused and look forward for your cooperation in this regard.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.


MY REPLY

The grievance is as follows

1. On Sept 7 2009 I got a SMS from 64611030 as follows " Thanks for using (life_pack, subscription) subscription service on Airtel WAP. You have been charged Rs 30. Enjoy http://gclub.in". The same SMS came on August 7 2009 also and as per my contact with customer care ( Req ref no: 080xxx5106 ) they refunded back the amount charged.

2. Lot of irrelevant messages are coming from 56363, I contacted customer care, one man says it is not sent by Airtel. Again I called another one says its free service. I told him that whether it is free or not i don't want it. He agreed and informed me that it is a life pack and will be deactivated in 24 hours. But the message was coming even after one week.

3. Presently I am Roaming in Bangalore. Rs 30 has been deducted while was in Bangalore. When I called 121 I got connected to Karnataka Airtel customer care. They told me to call kerala customer care and given be the number 9895198951 and they told it is toll free. I called that number to complain the wrong charging Rs 30. The lady told me to wait till Sept 9 2009 2:45 PM. Nothing happend after that time. ( But it was not toll free, I have been charged Rs 6 for that )

4. Then I have sent the following email and you can also see your reply. And you informed "We would like to inform that your concern has already been registered under service request number 0907107534.We would revert to you on or before 09/09/09."


And now what see happened from my point of view

1. I have lost Rs 30
2. I have lost Rs 6 by calling Airtel Kerala customer care from Karnataka
3 I have to Recharge my Account ( Normally i am charging for full talktimes like 222 etc, but now I had only Rs 100 charged )
4 My lot of of time and energy lost for an Error on part of Airtel

Now you are saying

In our endeavour to serve you better, our systems are currently undergoing an up-gradation till 11-09-2009.

We will be able to revert with a resolution to your query by 13-09-2009. We regret the inconvenience caused and look forward for your cooperation in this regard.


I think the system updation is a never ending process with Airtel, whenever I call customer care for any account related matters, those fellows tell system updating .

From a customer stand point :

I don't bother whether you update system or not, and there is no point in telling lot of regrets and sorry for that.
And my business is not calling customer care every day.


So I want credit of following amount immediately

Wrong charging Rs 30
Cost for calling customer care Rs 6
Internet charge for emailing Rs 15
Fulltalk time lost ( 100-89) Rs 11
Amount for taking my time uselessly Rs 25
Total Rs 87

It your discretion whether or not to give back the amount, but being a customer of Airtel for past xx years I feel that you will take care of me. Else I have no binding on using Airtel itself. Its very easy to switch to other cost effective good networks.


Hoping your prompt action in This Regard


AIRTEL REPLY

Regarding balance depletion.

We would like to inform that Rs.30/- has already been credited to your account on dated 10/09/09.

Also, we would like to inform that if you call our prepaid customer care number 9895198951 from Roaming in will be charged according to your outgoing tariff.

Regarding recharges.

We would like to inform that as per RC 100, you will get Rs.88.66/- talk time and the same amount credited your account on dated 07/09/09.
For further assistance, mail us at [email protected].

We value your association with Airtel.

Warm Regards,


MORAL : we have to fight lot to get our own money back, which has been looted by Airtel.


beware 56365, 646, Airtel wap, glub ...therse Airtel new cheating tools

So fight till we WIN

mere mobile number per gclub service activete hain main use unsubscribe kar do plz mere number hain 9896996263

I have a mobile connection of Airtel. My number is 9760022761, I have taken a voice plan of Rs 200 with 400 GPRS Plan, I generally use this connection for the internet but few days before on 26-Aug-09 .I was surfing net on my laptop in the night suddenly I received a message from the 54321 regarding Thanks for downloading video from Airtel you have been charged Rs.15 at 1:00 am and again I received on more message from 54321 regarding Thanks for downloading Java game from Airtel, you have been charged Rs.99 at 1:01 am.

I have logged the complaint regarding this to the customer care of Airtel 121 that I have not downloaded any game and video from the Airtel Live, as they told me. Why I have been charged for this, they logged the complaint bearing complaint no 22377488, they told me that they will get back to you on 28th Aug at 1000 hours. But I haven’t received any call from their side regarding my complaint. And they made a bill of Rs 1055/- for the month of Aug-Sep. Once I called up customer care regarding my complaint on
7-Sep-09, what Is the status of my complaint they told me that you have downloaded and you have to pay for this.

But sir I haven’t downloaded any game and video from the Airtel Live. Plz give me solution what should I do for this.

Dear Sir,

I ( Mr.Deepak V Phalke. ) am using Airtel in Mumbai amd My NO.is 9867452006 . I have told airtel customer servises to stop my GPRS which deduct 10 Rs. every day but the past 4 days they do not stop the deduction from my prepaid mobile. and every day they deduct my 10 Rs.

Can you help to stop this I every day phone to customer servies of Airtel but still they do not bother of us.

Kindly help or give me some suggestion. My email id is [email protected].

Thanks & regards

Deepak V phalke