Dear Sir,

This is to inform you that i took an airtel postpaid connectionon 26 /07/08 thru ur sales executive Mr Puneet Sood (9878052131). I paid up a securtiy of 500 Rs and the form was fileld b ur representative, even a letter from the comapny was also given along with that. Address verificationwas alos done and suddenly yesterday at around 1830 my outgoings were barred .When I contatced ur customer care people theysaid there is soe problem u need to resubmit the documents after that i contatced the same gentleman Puneet who told me taht he has already doen the needful and i will activated by 1700 hrs tomorrow ( ie today) but till now nothing has been done . He is ur representative and u shud ask him to verify the problem why a customer has been asked to penalise for this . Was it my fault, u rgetting salry from our money and this is what ur givieng back to us, i mean this is ridiculous.

We are alos in sales and if a customer creates a problem we held our person responsible and ask him to resolve and not the customer. Thisis a pathetic service provided by Airtel. Please make sure my outgoing gets restored. Contatc ur person and ask him the story, now he is not evenopicking up my phone . This is disgusting how can a sales exectuive do like this .With this type of service i am sure atleast i am not goinmg to receommend anybody to use airtel.

Best Regards,

Amit Gurtu
D-34, Phase-V, Focal Point
Ludhiana, Punjab.
Mob No:00-91-9779939191

I have an Airtel Boad Band connection at my residence in the name of my partnership firm Craftarium Inc. at Kashmere gate, since Mid 2005. The partnership firm got dissolved on 31st March, 2008 and I made a formal request with their Customer care dept. to change the ownership of the connection in my name as the payment was being made by me now and the connection was there at my residence only in Shakti nagar, Delhi-110007.

My request was answered by Airtel customer care over SMS tha they did not have any service where their Airtel connection was actually installed & working. It happened twice as I reported the matter to Airtel. When I approached the higher authority in Customer Care vide a strong e mail, I was told to submit documents including a proof of residence (inspite of their own connection installed there). These documents were submitted by speed post on 29th May and I did receive call at my mobile that my request is now in process and that my JUne bill will be sent in my personal name. It did not happen even till today although I ave been making payments against the SMS recd. on mobile phone for payment.

When I have taken up the matter again in July end, I have been getting mails from Airtel Customer care dept addressed by a different person every time-one saying that the documents recd. were incomplete and the other mail saying that my request is under process and will be done in 3 days.

This stupid drama is going on for the last 2 weeks and nothing has happened. The connection is at my residence since 2005 and now since April, 2008- I have been making payment every month and Airtel is taking my request of change in ownership as if I ave asked for some thin, they can not afford.

Their customer care executives are unable to understand what I tell them over phone. They even acknowledge that they are only some agents and in fact really behave like mind less Creatures just repeating what they ave to utter without trying to understand any thing.

I only wish- some senior Lawyer or Justice goes thru this mail, checks up the authenticity of my complaint and takes up this challenge to bring such companies to task for the sake of common man.

Charging and deducting money for the subscription of the service for which I have not subscribed. I received the sms from 64611005, the sms quoted as follows: You've been renewed for (re-subscription ELUV, Alert) subscription service on Airtel SMS. You've been charged Rs 5.

And this is the second time within two days that money is deducted for the service which I have not subscribed. And presently I am trying to reach Airtel customer care service but unable to reach them. I feel really sad about the service which Airtel is now providing.

there is regular frauds going on in my airtel account.they r charging me for the diffrent services, for which i didnt request them to do so.& charged me 495 rs as dwnload charge which i didnt download

I surrendered my connection to the company, but the request was not completed. I was told to wait for 72 hours but it didn't worked and they are still charging but I'm going to refuse the payment as i had surrendered it.