Since i am using Airtel connectivity Cell / Landline / Broadband, due to heavy workload i forgot to pay the last bill amount ie only Rs.633 today suddenly disconnected my SIM. Since i am customer of Airtel and using 2 years the way disconnected the sim is not good to maintain valuable customer.

Either they can deactivate the outgoing first or incoming first, instead of they totally disconnected SIM. Now i am in the position to reconsider whether i should continue with AIRTEL product for all connectivity or nor? I am need a marketing guy from Airtel to discuss about this. If possible please contact me.

I am in big organization and most of my co-owers are using AIRTEL, but by this kind of attitude, i will never recommend to anyone to have AIRTEL connectivity.

Thanks & Regards,
Sankaran IYer.

My complain is not attained by the staff of airtel gallery of Crofert Market in Mumbai. My cell number is 9967057795. My sim had been blocked for resubmission of document. I haver submitted the document twice at the same gallery but there is no response yet about activation of my complain. I already forwarded a complain on web site of Airtel, but they have also not responded. I talked to customer care they lodged my complain vide their number 062443809700 & 062545789000. To day again I approached to customer care but Mr Atul who is sitting over there is refused to lodged my complain for the same.

It is request to rehabilitate my connection as early as possible to overcome on communication problems.

Thanking you,
Shashi Bhushan.

I am having 3 airtel postpaid connections which is a corporate connection.i am located in chennai city. I have a worst experience with airtel. I am having network problem for the past 2 months. There is very weak network coverage in my room and if i come out of my room, there is no network at all. I have been complaining for the past 2 months but no actions were taken. I am really pissed off. In added to this i have multiple problems, one among them is airtel web account. I used to pay my bill through airtel websites but for the past 3 months I am paying through different sites. Nobody is taking the responsibility to resolve this issue. I am not the only person affected by this, there are lot, they are not doing because of their day today works. I was a airtel lover once upon time. I am very much aggravated because of this. My house is not in a village, it is next to an IT park in chennai. The interesting thing about airtel is the customer service, if we say that we want to speak with the supervisor, they will disconnect the call. I have spoken with many supervisors through customer care but no results were met.

This is in reference to your newly launched scheme of offering Free VAS card worth Rs 500 to all your customers which enables them to download free multimedia contents worth the same amount from your Airtel Live VAS Card Zone up to 30th june 2008.

I too received a VAS card no. 6136798 from your side as per your promotion. I logged in the Airtel Live VAS zone on 05/06/08 using the card to download some contents on my mobile phone. I first tried downloading a ringtone but an error message appeared stating “Services: Page Not Found”. I then tried the other ringtone but the same message appeared again. Then I checked my VAS card balance and found the price of the contents I tried to download was deducted from my balance without me receiving any content.

Finally I had to call up Airtel Technical Support helpline, as I was not entertained by the normal customer care executive, I registered my complaint (No. 18994034 dated 05/06/08) and was told to wait for 24Hrs to get my problem solved and get my content on my mobile phone.

I didn’t received any satisfactory response till 09/06/08 from your side, and on the anticipation that all your services would now be working fine I tried downloading another content (Game) from your Airtel live VAS Zone. But the things were the same and so was the ERROR and even my card balance was reduced.

So I was forced to call again to technical support helpline but no results yet. They gave another complaint number (19037181 dated 09/06/08) and asked to wait for 48Hrs. What I inferred from this whole incidence was that there are just web pages on your Airtel Live VAS portal offering content description of content and no multimedia contents to download. This whole scheme of Airtel for making new customers is just to making a fool of it’s present customers.

I am now completely frustrated with such a poor customer support service and the useless promotional scheme. I want you to take the above matter seriously and send a written reply on how my problem will be solved or else I might have to take some strict action.

Ankush Jain,
Delhi.

Under my company, I have 5 connections from Airtel. Due to some wrong information provided by the airtel agencies to airtel, Airtel has generated the wrong bills. I paid according to proper amount but 1 of my phone got disconnected by Airtel. Also on my personal number outgoing to customer care barred by them. I have sent many emails to different rank people. Have spoke to customer care many times but no body is bothered. I am feeling cheated with a bunch of people in Airtel.

Sudhir Goyal.