I have airtel friends card.My airtel friends group exists but currently deactivated. Activate my group so that I can enjoy 10 p/s calling wit my group members. Also airtel customer care barred my number. Therefore I can't contact even to customer care.

due to bad response I have requested airtel (SMS TO121to deactivate my GPRS connection on 16.06.08. They have done it immediately. HOWEVER INSTEAD OF REFUNDING UNUSED AMOUNT for remaining period they have debited my account with Rs.250/- (in case of continuation of services it will be debited after more than one month). Now they are not refunding the amount.

I live on Palm Neach Rd, Navi Mumbai and the Airtel network is really bad. I have found one room in the house where I get
network. They keep cutting about 10 to 15rs every month for MCA service (missed call alerts). but I don't ever get MCA. I have tried switching my cell off, then calling my number from several different landlines and friends mobiles etc, but I don't get a single MCA. So why am I being charged for it without fail every month. Where does the money go???

Every time I call 121 with any of the numerous issues, the customer care puts me on hold for 2-5 minutes at a time, without
a proper request or informing that I will be on hold... after they come back on line (2-5mins later), they ask me to repeat my problem.

Hello you nincompoops at AIRTEL!!! ARE YOU SLEEPING AT YOUR JOB? Does AIRTEL not have any quality monitoring or TLS or managers who are actually concerned about providing service? It is hard to believe airtel can have such pathetic customer service. It is promoted by celebrities who are people of integrity, or so I'd like to believe. But does money make you promote just about anything that comes your way? And whats with the celebrities like Sachin and ShahRukh (I believe he endorses airtel too) and others who promote the damn service??? Somebody should tell them they are promoting services which are incompetent... maybe they don't know...

CELEBRITIES!!! KINDLY CHECK THE COMPETENCY OF SERVICES/PRODUCTS YOU ENDORSE.

I called Airtel thrice today... I am able to send smses to Dubai numbers but when I try calling it comes invalid/. I called customer service to tell airtel about the problem. thrice... and all three times, the lady (3 different ones on 3 calls) heard my verification, problems, put me on hold for at least 3 minutes each... then came back asked me stupid questions like "since how long have you faced? I got pissed, and asked her why she'd kept me on hold 3 minutes only to come back and ask me such a silly question, then she said line is breaking and disconnected.

I called 2nd time, same thing... 3rd time I lost my patience, (of course all 3 times I had to go through the stupid IVR...) 3rd lady also put me on hold and then came back to ask "how long|" . I asked her what she had been doing while I was on hold, she said she had been checking my "RECORDS". I lost my temper and asked her if she had been looking at my records when I was on hold, she should know how long I have been facing the problem as I had told it to the previous person/... hummed and hawed erred and ohhhed then said that the line was breaking and then promptly disconnected the line.

Thats it, I didn't call again. I feel so angry. Strict action should be taken against these companies... I am so angry, am just typing away and I need to stop assaulting my keyboard...

ARGGGHHH!!!

Can the public sue the company?

Airtel; the name is a ready reckoner for all those who want to pay even if their number has been disconnected or at least thats what the managers or the retentions team would tell you. I was informed that my number 9810501456 has been put on disconnect on march 27th. April 2, 2008 i cleared all the bills. Come june and i get a bill for the same number and for two months may and june. This all happened despite being assured that I will not be facing the problem anymore. Even one of their representative Karan called me next day and offered to convert my postpaid number to prepaid which i declined.


They have a major problem in language, customer handling, grievance handling and comprehension. The people at higher levels are of comparable calibre. Their retentions team( Danish, Rita, Nisha etc...) are all same. Not to talk of their Customer Care agents and a all borin-no-use IVR.

Could someone help me please, I promise I shall not recommend AirTel to any one and if no one helps, I curse you to lifelong connected with Airtel.. ;-)

I have recharged my prepaid SIM through net banking but the sim is showing no balance and money is deducted from my account.