Airtel Customer Care is not responding any time. I have activated my GPRS but i am not able to connect to internet. The grade of service which airtel provide this time is very low.

the above said telecom operator airtel deducted rs 30 from my account for caller tunes without my knowledge, and permission.
then i sent an sms asking them not to deduct any amount in future because i did not want any caller tune in my cellphone. in spite of my request they again deducted the same amount for this month also which irritated me. this is not the case of myself only but many of my friends.

i have got a message that on the top of rs 71 you will get talk time of rs 30 and get std on rs one. but i did not get the talk time.

I am using Post paid connection in airtel, Now i have given request for post paid to pre paid,
Pls find the details of the comunication had with Airtel. So far Post paid not deactivated and prepaid conn activated.

Dear Sir,

I have given E-Mail request to Airtel for Post paid to Pre Paid and I have received E-Mail on 30.04.2008 and also phone call from 42791171 pls find the E-mail details below.

Dear Mr.KrishnaMoorthy,

Thank you for contacting Airtel Enterprise Services.

With reference to your email, and as per our teleconversation our Field Team will visit you on your office address at after 4pm on 01.05.2008 for the collelction of prepaid documents for the mobile numbers 9840866548, 9840866545 & 9940066548, hence requesting to clear the outstanding and the unbilled to proceed for the same.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

For further assistance, mail us at [email protected].

They have infomed me that your Post Paid services will be deactivated within 24 Hrs ans Your line will be dead for one day and Pls load the Pre-paid card it will be activated within 9 Hrs.

But so far it was not happened. We value your association with Airtel.

Warm Regards,
Vigneshwari

But No body retruned back for the same, I have wiated upto 03.05.2008, But no Reply.

So I gone to your Airtel office, Reach Telecommunication for the same. and they asked me to clear all the UNB and Outstanding as on date then only they will give the sim card Pre-Paid.

So I have cleared the UNB and Outstanding as on 03.05.2008 for the details they have given by checking their system.

98408 66548 - 240
98408 66545 - 519
99400 66548 - 199.
Ref Bill number 61493 Dtd 03..05.2008

They have taken the copy of the Bill and then only they have given the new sim Card after filling the Application form and ID Prrof, Photo and Pass port copy.

They asked to give pre-paid cjharges Rs 200 for each card and they have given the Pre-paid sim
REf Details

App No : 3088561 - SIM 89914000000612556874.
App No : 3088562 - SIM 89914000000612556841.
App No : 3088563 - SIM 89914000000612556825.



But I have given call to customer care regarding the same.

Pls refer the Complaint numbers

676620602 Dtd 09.05.2008
675402762 Dtd 08.05.2008
675410578 Dtd 08.05.2008

also I have received SMS on06.05.2008 at 12.51P.M stating thst we have received ur request to convert your mobile no to prepaid . It will be coverted within 9 working hours.U 2 receive an SMS confirmation.

i have activated gprs on my mobile for 24 hours and after using one day i have deactivated it by sending message to 511.but still you are deducting the balance.plz refund my balance.i am facing this problam from last one month.but your executive are not boathering. my mobile number is 9860046944. refer complaint number 105091722500