uuummm.. last night [25th april '08] airtel servrz were dwn.
n 2day m nt able 2 send msgez 2 any1. m jus gettin ol da msgez..but m nt able 2 send any!
damn help!

Hello Sir,

I got my complaint registered with customer care executive of Airtel. My complaint no. is 0424042492. I didn't susscribed gurbani package but still it has been activated on my mobile. I compained against it on 23, april 2008 at 9:30 am they said the amount will be reimbursed within 24 hrs but till now it has not been done. please do the needfuld.


Thanks Jatinder

Even their so called Nodal Team is good for nothing. Here is the email I sent them & got the the auto response... thats it!


----- Original Message -----
From: Abhishek
To: [email protected]
Subject: Pathetic Customer Service


Do you know how pathetic your customer service is? I would say that you DON'T SERVICE CUSTOMER - there is no customer service by Airtel. I called 121 to get some assistance on the broadband issue & I was given the answer that I am getting for the past several weeks "The server is down & will be back up by 6AM". I was asking if you guys have some kind of notification mechanism but your so called Customer Care agent (Vaibhav) hung up on me. I was not at all surprised because this is not the first time, your agent hung up.

Your IVR says that the calls be recorded, but do you ever listen those recorded calls??? I am sure you don't.

Abhishek

I agree with a lot of other people who have written against Airtel. I have a prepaid connection in Bombay and since I had to go to Gujarat for 10 days, I activated MOBILE OFFICE / GPRS. However, inspite of my repeated SMS and calls, I did not receive any settings for my mobile phone. Finally I found it online and got it working but the speed was so poor that immediately I sent a request to deactivate my GPRS. However, I kept getting error "GPRS cannot be deactivated. Try later". When I called 121, they said they cannot deactivate from Gujarat, I can do it only once I go back to Bombay or else I will have to call a mobile number which will not be toll-free. I called that mobile number in Bombay from Gujarat and the executive said that she has taken my complaint. However, everyday 14.99 was getting deducted from my mobile. Finally I sent an email and received an auto response that my query will be taken care within 24 hours.

However, today is 24th April and still my money is being deducted. I returned to Bombay on 18th April and made several calls to their 121 numbers and was assured that my GPRS will be deactivated and I will not be charged.

Now I guess the only solution is to let the balance get over and once the balance is less than 14.99, it will stop getting deducted.

I wonder how such a huge telecom company afford to work like this? Ironically a couple of days back I received an independent CUSTOMER SATISFACTION SURVEY from IMRB. Sadly, the only option I could select was "POOR". I recommend them to add "PATHETIC", "DISGUSTING" etc. as options.

My mobile numbers are 09987911599 and 09987153316 in case anybody wants to verify the above.

This complain is about Aritel, I'm on a 399 bill plan where i gt 1000 mins airtel to airtel free call and 1000 airtel to airtel free msgs per mnth, there was a dealer who gave me a call and informs me abt a diffent bill plan a bill plan of 399 but it wud be 249 rentel since it was a celebration plan where in i wud get 1000 mins airtel to airtel free call and 1000 airtel to airtel free msgs per mnth and 1000 AIRTEL TO ANY OTHER SERVICE PROVIDER and gave him 600 rs x2 for 2 numbers .I called the aitel customer almost 12 times in 3 days all the reps wud disconnect the call they themself have half knoowledge they dnt dont allow u to speak to their sups this is the most unprofesional company they even gave me reference numbers to and stated they wud call me back in 24 hrs no one called its just a way fr airtel as well as their dealer to make money out of their customer