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March 10, 2008
Suffered a great loss coz of airtel!
I have taken a new airtel connection, but with in 24 hours my outgoing and incoming has been barred since 5 daz am roaming behind the dealer he is saying he has submitted the documents but still i dint retrieve connection. Its so sad that such a giant company has no attention towards their customers. I have missed 3 meeting calls coz of this airtel now. At least i cant call customer service to launch my complaint as my out going calls r barred they should at less provide flexibility to call customer service.
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March 10, 2008
Price uncertainty!
Air tel has launched by saying it’s available in more than 200 countries, then they had withdrawn it, they started with only India calling... But what I can see now they had again come with 27 countries... GOD! How I can trust this service?? Who knows tomorrow they will remove the country for which I had subscribed for... there is so much uncertainty...
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March 9, 2008
Phones not disconnected!
I have asked for conversion of one of our mobile numbers to pre-paid. I have made requests thrice. It has still not been done. I had asked for one of our landlines to be disconnected. This also was 3 months back. Until now nothing has been done.
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March 8, 2008
Misled phone service!
I was offered a plan by an airtel sales person, he took 600 rs from me but I was never reverted back and when I called up airtel cust service they said that they are unable to help me at all. I am with airtel for 2 years now but still their customer service sucks.
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March 7, 2008
Cannot send sms!
For over 5 days I have been unable to send SMS messages. Can receive but when I try to send the boax says error. I have telephoned 121 for the past three days at least 20 times. Whenever I get a customer care executive, either I am cut off in the middle of the call or am told that someone will get back to me. In one case I did get a call from someone speaking Hindi--I had opened for English-- but when I followed instructions there was no improvement. SMS's to 121 do get sent and I have sms'd at least 10 times to be told each time that my complaint will be serviced in 24 hours. Its is now more than 72 hours. Airtel is not bothered and there is no other way to complain.
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March 3, 2008
Shifting delay!
I have five connection with Airtel, two of my connection is used for my business purpose. On 23rd February, I made a request for shifting my telephone lines to a new address(within a city - Delhi), to which we were informed that it would be done with 4 working days. Its almost 10 days and there has been no action taken on the same. I was amused to find out that like any other government organization, Airtel people were least bothered to inform us that process will take longer than the committed time. Till the time we didn't called them, they were least bothered about our request. Now Airtel is becoming worst telecom provider as we had two more lines of M TNL which was duly transfered in less than ten days. I would suggest if you are going in for a private player in telecommunication thinking you are going to get a better service we would recommend to think about it.
I am thinking of disconnecting all five lines and go for Tata or Reliance, at least one can carry it if they are just shifting their base within 5 KM.
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March 3, 2008
No respect to customers!
Airtell customer care is one of the most inefficient customer care I have ever come across. Airtel as a company does not have any respect towards there customers. They treat them as though there customers are living on companies mercy. I have a postpaid connection from past 6 years. I have been paying the bill of an average of Rs. 2,500/- every month and I have opted for ECS. Last month I forgot to keep the sufficient balance in my account and ECS got rejected. Customer care called me up and I issued the cheque immediately.
This month again, Airtel calls me up and says ECS is not clear. I check with the bank and the amount has been debited from my account. Surprising fact is, Airtel has sent the request for my previous bill as well which I have made by cheque!.
I called up to Airtel customer care and told them that the amount has been debited from my account and asked to check the same from there end. The person told me that the issue will be resolved in 24 hrs.
Within a day, i get another call from airtel customer care for the payment due! I explain them again and again to the rep. Then the calls started coming almost every day.. not one but multiple from different person. I called again to customer care and now they demand the bank statement from me. I don't understand one thing. Amount has been debited from my account means, it should be credited to aritel. Why cant they check there account and update the system.
These customer care ppl have no manners. They disconnect the call in the mid of the conversation. They have absolutely no information and just repeat the same sentence like parrots!
I have decided to disconnect from airtel! Airtel is no more good..! there customer care sucks... its not the ppl who are working there, its the company which sucks!
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March 1, 2008
Cheating customers of their money!
I got message display form AIRTEL informing the Mega offer of getting Rs501/- on Rs501/- top-up
On Topping-up my account for Rs501/- through Internet banking only Rs445/- was credited to my account against the promised Rs501/-. Getting shocked I inquired the Customer care officials and they respond that this is applicable only on Easy Recharge/Coupin recharge. But already I have done recharging through Internet banking and have got the Benefit of such offers. Details of such transactions are:
1. On 1st june 2007: Recharge for Rs1100/- was done and the benefits availed. Transaction code: 34710023
2. On 19th November 2007: Recharge for Rs 599/- was done and the benefits availed. Transaction code: 46039624
3. On 14th Feb 2008: Recharge for Rs121/- was done and the benefits availed. Transaction code: 54014355
What can we do for these thieves. The only way is Consumer court which will waste our time and money.
We people must change ourselves or make them to change their attitude.
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February 29, 2008
Wrong number assighned
My name is RAJ and a very new customer to Aritel. I was approached by airtel executive (i can provide the number if required) offering me a Airtel Corporate connection as I was pretty not satisfied with Vodafone and agreed to take this connection where a fancy number . Now I have been given a totally different number. A really nightmare for me. And will not go for Aritel once again in my lifetime. Thank you for a awesome error service.
Regards,
Raj
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February 27, 2008
Hallo-tune calls
On hallo-tune call from AIR TEL - I have not pressed any mobile switch, however, my hallo-tune is changed and Rs.35/- debited from my balance. I want refund of the same also, I want AIR TEL not to call me for hallo-tunes.
This is really furstrating.
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