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January 28, 2008
Airtel Customer Care
I am using airtel prepaid connection in Bangalore.I got a promotional call from airtel which i didnt understand as that was in regional language so i disconnected the call.Later in the day i got a sms saying some Background Music service has been activated and Rs 30 were deducted from my account on 19 th Jan 2008.When i called the customer care ,they didn't tell the cause of the problem and disconnected the call.
I again called the customer care twice on 27th Jan,2008 and the same thing hapened again.Customer Care people are not ready to hear any thing ,they just disconnect the call in the midlle of the conversation.
Please can anyone send me the mail id of the Airtel Zonal Head
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January 28, 2008
scheme deactivation
I am prepaid customer of airtel since Two years. Presently i am residing at Mumbai, my mobile no is 09867180263. I am facing a serious problem and airtel is not listening to my problem since last 1 & half month.
I wanted to deactivate a scheme in which i'm being charged rental 1.5 rs daily. I had sent SMS (DEACT) and also (Deact) to 1515 as per the cuctomers care's suggesion.
I had sent my first SMS on 18th December 2008 & since then i have send atleast 5 to 7 SMS for that, but my problem is not yet solved.
I'm calling the cuctomer care people every two days and they again & again ask me to SMS & also assure that my complaint has been forwarded and will be solved within 24 hrs.but still not solved.
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January 28, 2008
Poor response!
I have given my address proof despite of that my outgoing has been barred since last 1 week. I complained to customer care 100 times but still no response.
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January 27, 2008
Terrible customer service!
Once again, Airtel proves to have the poorest customer service in India. I have requested numerous times to not have messages sent to my mobile. I have asked for bill collection etc. These are always ignored to the point that eventually I receive notice that service will be terminated although it is their mistake and oversight. Airtel is an awful, obnoxious company. If any body knows of another company who has broadband an telephone land line service, I would very much like to know of it. I'm sick of airtel.
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January 24, 2008
Ridiculous customer care service!
I belong to Trivandrum-capital city of Kerala.I was using an Airtel Life Time pre-paid service since last one year. Yesterday ie:- 24-01-08 I lost my mobile with a talk time of Rs.750/-. I tried calling my number but was switched off. I wanted to block my sim, so that nobody will be able to make calls and finish off the talk time of Rs.750/-. I called the customer care at 8PM. I explained the call center agent the whole story and the reason to block the sim with immediate effect. But the agent was not able to help me. Upon my request I was transferred to the Customer Care Dpt Manager. He too turned out to be useless.
They merely said that they cannot help me in any way till next day ie:-25th morning. Their explanation was that, Airtel cannot offer any such kind of service after 6PM. I asked a counter question that "so what is the solution if a person looses his/her mobile after 6PM" to which the Manager answered that "sir its your head ache"
At least the story ended up as I lost my mobile with a talk time of Rs.750/- which Airtel customer care bluntly washed off their hands. Shouldn't I say "what a wonderful service and excellent responsibility!!!
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January 16, 2008
validity was not extended
i have been transfer my post paid airtel conection to pre paid and first recharge with 225 rupees for one year validity period. but validity was not extended for 1 year. my mobile no is - 9725039540(naresh patel)
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January 16, 2008
SIM CARD IS NOT ACTIVATED MORE THAN 10 DAYS
I AM USING AIRTEL PREPAID SERVICE FROM LAST 5 YEARS IN THE 31 ST NIGHT OF 2007 MY CELL PHONE IS THEFT FROM A LITTLE PARTY . I WILL RECIEVED A NEW SIM SAME NUMBER OF JANUARY 10TH FROM AIRTEL RELATIONSHIP CENTRE ,MEHDIPATNAM , HYDERABAD, ANDHRA PRADESH , TILL DATE MY SI CARD IS NOT ACTIVATED WHEN I CONTACT TO RELATION SHIP CENTRE HE WILL SAY I LL CONNECT AFTER 2 HOUR BUT ITS NOT CONNECTED , TODAY ALSO I LL CONTACT HE WILL SAY I LL CONNECT AFTER 9 PM I DONT NO WHAT IS THE PROBLEM , PLEASE SOLVE MY PROBLEM I AM VERY HARRASH MENT THROUGH THIS PROBLEM , MY NO IS 9959325229 ITS NOT ACTIVATED AFTER PURCHASE A NEW SIM CARD ON THE SAME NUMBER.
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January 12, 2008
Theft and cheating!
My Mobile Number is 9892640284. On 19Dec2007 without my concern I was subscribed to Value Pack 99 & the amount INR 99 was deducted from my balance. I have complained the same to AIRTEL three times from 21Dec2007 to 25Dec2007 on the number 121 and I was told that I will be credited the deducted amount. But still now I have not received the same.
The above action by the Bharti Airtel shows that the company is doing the theft from its customers. We have decided to discontinue the 10 to 12 mobile service from Airtel along with my family members& relatives .
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January 11, 2008
not getting all services
my name is vishal and my no. is 9815907778.i am facing errors in to login in airtel messenger.i am paying all my dues but still i am facing problem in service since last 2 month.gprs helpline says that they can do nothing about my problem and customer care exicutives says that this is a technical problem and gprs helpline will solve it.but gprs are doing nothing.i have talked to them more than 50 times.but they are not donig anything.they asked me to wait for 48 hours more than 12 times.and 3 times the cutted my call during i am telling them my problem.is that how airtel customer care works?i want my problem solved in 2 days.
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January 11, 2008
security money
i have taken a new airtel postpaid connection by depositing 708 rs .. after using it for around one year ..i converted into prepaid ...but till date i have not recieved the security money ..instead of complaining many times ......please help me out ..
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