Airtel is cheating with wrong bill plan for voice and data. I took an airtel data card with connection for voice and data, selecting plans for both. Since the last 3 months I am requesting them to change the bill plan from INR 999 unlimited data to INR 49 per month plan, and INR399 voice plan to INR199.

They are not simply paying heed to my request and sending bills around INR 1800 or so, against a call usage costing INR 300 or so. Problem is I set autopay with Citibank Credit Card. Now, neither Citibank has a provision to stop this autopay using their site, nor Airtel has anything to stop it. Airtel is easily siphoning money out of my account.

Give the customer care number of AIRTEL

121 is useless

Dear Sir/Madam,

On November 28th 2007, I got the broadband connection from Airtel. To get the connection I had to pay Rs. 500/- for "registration charges". I gave a cheque to the sales person and I told him that I had moved to Chennai just a week back and I do not have a local account and the cheque I am giving is an outstation cheque. The sales person told me that since it is a HDFC cheque you do not have to worry and it is valid. The very next day I got the connection. After a week, "Airtel" de-activated my account. So I had to call the Airtel customer care (42112345) to see why my broadband was de-activated? They told me that the cheque I gave was an outstation cheque and hence they have de-activated my broadband service. I was asking them how this can be rectified. They asked me to go to a near by showroom and I pay the registration fees (Rs.500/-) in cash. I went to Airtel showroom (Arcot road near Chandra Bhavan hotel) and paid the registration fee in cash and got a receipt for the same. After that I got calls from Airtel customer care 5 times and they told me that my complaint has been closed. They had also mailed my cheque (outstation) back to me in courier. Things were going smooth for 3 weeks and suddenly last week (January 4th 2008) my broadband connection was de-activated again. Guess what the reason is the same old one, outstation cheque. In the mean time I got the November-December 2007 bill from Airtel in that they have clearly mentioned about the cash advance (registration fee) which I had paid them. I called the customer care again and told them that how could you de-activate my connection on the basis of outstation cheque and also told them that even the broadband bill which I got from Airtel has my cash payment towards registration fee. Again the customer care person asked me give the receipt number which I gave and I was assured that the line will be restored within 4 hours but unfortunately that did not happen. I again called them on January 5th 2008 @ 10 PM and I was told that I had to give it in writing and they would restore the line in a week’s time. Till now they have not done anything. This is ridiculous, I mean for NO FAULT OF MINE I AM BEING PENALISED. Is there a way I can get justice???

Thanks,

Badri

Sir,
Several times Rs.20 is deducted from my pre paid account with out any reason.The amount deducted on 2nd december 2007 was credited after my repeated request to the customer care and your office at Trivandrum [Bakery jn].The day after crediting the amount again the amount is deducted with out any reason.The amount deducted on 9 th december 2007 is not yet credited.At present a total amount of Rs.40/- is pending to be credited.As the amount is deducting with out any reason,i'm not in a position to top up my account any more.Regarding this your customer care has given me 0104083862 as reference number.
On 6th JANUARY 2008 i went to your office at bakery jn and requested to correct the mistakes.The problem has not yet solved.Please look into the matter and arrange to credit the deducted amount of Rs.40 and avoid the inconvenience.Your immediate action is solicited.

Thanking you.
My airtel number-9895320985.
My land number-0471-2733821.

we the peple r ound have complained several times about the network coverage but it remains same for almost two years