Incorrect Airtel Postpaid Mobile Bill - April-2011: Hi, I am a long term Airtel Mobile Post paid Customer. My Mobile number is 8754403724. I regularly use the 2G GPRS plan (Rs. 98 - 2 GB - 30 paise/50 KB). On May-4-2011 - 3:46 PM, I have converted my plan from 2G to 3G GPRS ( Rs. 100 - 100MB - 30 paise/20KB). When I got the bill, it was very detailed. Thanks to Airtel for the detailed Bill. I looked into the calculation and the 3G charge was applied for the whole day May-4-2011 even for the volume that I consumed in 2G till 3:46 PM on the 4th May. How can Airtel charge me for 3G when I was using 2G. It is fair to charge me for 3G for any usage effective May-4-2011 3:46 PM. I have the text message confirmation from airtel on when (3:46 PM 4-May-2011) the 3G got activated and 2G got deactiviated.

I registered a complaint with Airtel and the number is 37306493. I got 3 calls from the Airtel office and I had to explain the problem statement again and again. I am not sure whether it is documented in their system. Finally I sent a mail to Nodal officer and I did not get any response for 3 days (SLA) until I checked with them. They said that the billing is calculated correctly, whereas it is not. Then I called the appellate number 9940644865 and again explained the issue. They are saying that the system calculated for the whole day when we activate 3G. This clearly states that the Airtel Billing system has a flaw that needs to be fixed. Otherwise their Customer are paying more than the actual. This calculation doesnot need an expert to do.

I would request Airtel Managers/Supervisors to involve and come up with a resolution. What if a customer change the plan from 3G to 2G on the mid of a day? Will you charge them for 2G on the whole day (even for the 3G usage in the first half of the day)? I need a quick resolution as the Billing due date is not far away.

Regards, Esaimani (8754403724)

I too received a fake call this morning from +923472121767 around 11:30 am saying i have won a lottery worth 25 lakhs & the prize money will be credited to my account if i recharge for Rs. 555/-... I hesitated a bit, checked my balance and was surprised to see that the balance has reduced to Rs. 0.33 from over Rs. 100/- earlier.. Suspecting it to be a fake call i googled n found out that the call was from pakistan... I feel it is a kind of JIHAD through which pakistan is trying to fix innocent indians in trouble... We have come accross LOVE JIHAD, BIO JIHAD and many such things... THIS fellow is also mentioning my Airtel SIM details while informing about prize money... Not known how he got the details. ... It is high time that the Home Ministry and External Affairs Ministry to view the issue seriously and take necessary steps...

Sir/Madam,

Ref: Customer ID# 3007962816

Name: K. Sathish Babu
Address: 10-3-191/C/1 Humayun Nagar,
Mehdipattnam
Hyderabad – 500 067.
Andhra Pradesh

Sub: Request for Disconnection Airtel Digital TV Connection due to poor Service.

Please let me know the procedure to disconnect the Airtel Digital TV Connection to the above Ref# (Customer ID# 3007962816).

I bought a connection from Airtel on 17/05/2011 through phone while booking itself your executive said that your service engineer will install all the necessary items before 1:00 O’clock on same day (17/05/2011) but he came by 3 O’clock and installed but…

While I’m booking the connection itself all my friends and relatives said that don’t go with Airtel since they have more customers they are unable to provide good service so choose some other products who give best service but I said to them that because of their good service only they have that much of customers but you people proved it what my friends and relatives said is right

I listed 4 Problems in detail for your reference.

Problem 1
I opted for 2 Regional languages (Tamil & Telugu) but provided Telugu and Kannada after so many calls it has been resolved.

Problem 2
On my pack you need to give 12 meters of wire to me to connect Airtel dish and setup box but he used some old wires (Dish TV) which was left by some one who stayed earlier at there. If they (Dish TV) come and take their items I will be in the problem.

Problem 3
By Saturday (21/05/2011) suddenly on my TV I received an message as “No Signal” with error code “B0008” immediately I called your customer service and inform to them.

They said that they will register a complaint regarding this and service engineer will come to my home on Sunday (22/05/2011) morning 9:00 O’clock so my entire family waited for service engineer till my 11:00 O’clock by postponing all our programs which we planned already.

So I call again customer support by 11:00 O’clock on 22/05/2011 the lady said that our appointment was given for afternoon 1:30 pm I said to her that while I’m filing the complaint it was advice to me as morning 9 O’clock now you saying that 1:30 pm and request her to give correct timing so she confirmed again and said that before 4:30 pm (Sunday) our problem will get resolved.

My father dropped from our plan and left in home to get resolved this issue. By 5:00 pm I got a message stating that “Dear Customer, your Service request reference no is 8215082 for “Video Problem” has been resolved. If the issue is unresolved please call 8008976161” after I reach home by 8:00 pm my father said no one came from “Airtel” to resolve the problem so immediately I switch on the TV and Setup Box to check whether it has been resolved but still we face the same problem.

I called the given Ph# 8008976161 but no response so again I called Customer Service and spoke to them and explain all the above scenario and request him to give procedure to cancel Airtel Digital TV but he requested to give him one final chance and he will make sure that this problem will be get resolved before 4:30 pm (23/05/2011) Monday evening.

I agree for that and waited till 6:30 pm on (23/05/2011) but no one responded so I called again the customer service and requested for the procedure to cancel the connection again they requested for one more chance to resolve this problem but I requested to them really we totally fed with their service and disconnect the connection he said he will send a request for disconnection and somebody will talk to me in next 24 hours from their office I agree for that so he put request for disconnection with reference# 8008976161.

Problem 4
While booking they said I will get 127 channels apart from my 2 Regional packages but I’m receiving only 90 Channels inclusive of DD and free channels I adopted.


Please consider my request and cancel the digital TV connection and refund my full amount immediately Rs. 1590/- (One thousand five hundred and ninety only).

Note: Even I planning to file a complaint on Airtel Digital TV on consumer court on above issue without attaining the problem itself it was advice as problem resolved”

Regards,
K. Sathish Babu

My name is Harbans Singh and my mobile number is 9968230394 alternate number is 8802354030, Earler it was MTNL Number which were 6 years old. On 19th March i converted to Airtel through MNP. On 22nd April my Outgoing barred due to wrong ID submitted when i confirm with the shopkeeper he contacted the Distributor in Ramesh Nagar Mob No. (9811883388). He said that it was mistake of excecutive under him and he fired him for this mistake. Then he said that your number will be unbarred in 48 hrs and asked me to resubmit the documents on Airtel. I went to Tagore Garden for resubmitting the documents but the excecutive named Preeti deny to take the documents then i called the distributor then distributor gave me the number of Mr. Saurabh (TM) (9971008998) after a long fight from me and distributor Preeti took my documents and distributor said that he is going to mail the same concern to Higher Authority and give me two days time. On 25th when my number still not started i went to Distributor he said we are going to activate within 2 days. From that day till now i am calling to Customer Care Twice or Thrice a day, visiting to distributor every day, Calling to Mr. Saurabh four to six times per day and going to Airtel Tagore Garden everyday but same response we are working on it. Now my number has been barred completely. Somebody is saying that your number will not unbarred, somebody is saying it will unbarred on 31st May, somebody says we cannot help you contact your distributor.

Now please help me.

Mistake is yours and i am Facing

Dear, sir/mam,
i want to inform u that please cancel my landline and broadband connection my landline no.07672-422235.
thank you
kavita nagpal
9425362383