Dated: 04th Dec 08

Dear sir/madam

Myself is an user of your Airtel prepaid mobile service, having sim number 8991900000071403490, since Dec2006.my mobile number is 9960458768 and am residing in Ambernath.

I have certain complaints against your service which is harassing me since couple of month. I had subscribed for Airtel live music on demand by dialing 543213 in past three months ago and I used the service one month. However to unsubscribe that service I am neither getting any solution through customer care nor by dialing 543213 for which I loose RS 30.00 talk time in previous easy recharge which was automatically debited from my account as renewal charges. Again I made a call to customer care no.121, but this time the customer care number was not responding from my number only. I tried calling customer care from my friends mobile and I got response from them to dial again 543213 and within this there should shortcuts to cancel my above service, but I didn’t got any shortcuts to unsubscribe the service. Again I called up and asked for a different solution, but till then the customer care was not responding from my number. So I had called from my friend number and this time I got message from customer care that my request reference number is 1228747312 on 28th Dec 2007. I thought they will definitely solve my problem and afterwards I refilled my account on 30th Dec07, but this time also they made me bogus and I received deduction of renewal charges of RS 30.00 today again which irritated me. I tried customer care no since then, but no response, kindly forward me any solutions to get back my money and shut down the above mentioned service.

Please help!

Your valuable consideration will make me thankful.

With regards

Manoranjan Mishra
9960458768

my mobile no 9892013009 my bill amt rs 4500 has been clrd from my "development credit bank ltd "account but yet my sim remains inactive,pls have a chk at your end and pls provide me with a email id where i can forward my bank's statement

bill not recived since 1 year

Recently Airtel has developed a new strategy for being eco-friendly. They do not issue receipt for the payments made towards the bills. They say that they would immediately send an email in this regard. They conveniently forget to send the mail. When we try to contact their customer care in this regard, they give very lousy answers. When we request them for details as to whom we can contact in this regard they flatly refuse to give information and state that they do not have details in this regard. The payments made are not updated to their database.

Couple of weeks back I took an Airtel instant postpaid connection But from then onwards I am facing thousand problems in the connections and millions of harassments. Within the last 10-12 days my outgoing was barred twice. This time I personally visited the Airtel service center in Andheri-Kurla Road Mumbai (in front of the CRISIL office). This was the place from where I took the connection. There was someone named Maria served me and every time I was asked to wait for some 4-6 hours to get the problem solved. I also contacted the service center (9892012345) few times. People simply were not interested in my problems. There were playing games. At the end nothing happened. So I walked down the service center and handed over my kit and the sim to them because they are of no use to me.