I have purchase a Sim for 6 Years validity throu, your advertisement. I was told by the Airtel Office that 365 SMS
shall be given free and validity of the SIM is 6 years. However after activation I found that only 2 Yrs and 9 Months validity
has been given and NO Free SMS of 365 days.

I would like to now why your Advertisement and actual activationl is varying? Airtel should keep-up their promises
as advertised. Why it has not been carried?

No proper reply is given by the Customer Service on my querry.

Dear all,

I have an airtel prepaid connection and I am a person who talks to the point on mobile and I prefer not wasting my mobile balance for gossips etc.

This all started in march 2007, when I got a sms from airtel customer care:

"Rs 15 have been deducted from your account for your last VAS download. Thank you for using Airtel missed call alert service." Of course not willing to pay 15 Rs for missed call alert, I immediately called customer care. After much of "Please wait, maa'm, I will check", I got an answer from the customer service guy that the service was given because "I asked for it". Shocked by this invention, I told him that never in my life have I requested such service by call, sms or reply to call or reply to sms with airtel customer service and there is some error in airtel database. The person adamantly told me that "If our system says that you have asked for it, you have asked for it." I again told the person that I have never requested such service. But like a taped message, his reply was the same. "If our system says that you have asked for it, you have asked for it."

I requested the customer fellow that if he says that I asked for 'Missed call alert' service, he should produce me proofs and date and time, when and by which medium have I asked for missed call alert service. The person said that "Sorry Maa'm, We cannot disclose the information." After much of argument, The person told me that they would not refund the 15 rs deducted, and If I want that next month 15 Rs not deducted, I should sms mca cancel to 511 and confirm within 24 hours that the service is really canceled.

Helpless, but not willing to lose Rs 15 again next month, I sent the sms to 511. When called to ask whether the missed call alert service is canceled, I got a reply from customer care that "The service is still active, but it will surely be canceled within next 24 hours."

Next month when I saw Rs 15 deducted again, I immediately called customer care and informed about the matter. Again I got the reply about "sms mca cancel to 511, will be canceled in next 24 hours" etc etc. This time also I sent the sms. I also mailed to [email protected] about this. Git an automated reply "your request will be processed within 24 hours." But no one from customer care reached me about complaint.

Now 7 months are over since I first called customer care. 15 X 7=105 Rs already deducted form my account. I resent the complaint mail 4 times. Every month I send sms about canceling missed call alert service, every time new customer care guy tells me that this time the service will surely be calceled, and next month I again see Rs 15 deducted from my account.

Is there any other way than sending sms about canceling a service and being restless because it is not canceled, or talking to any tina, mina or asif from airtel call center and their false promices?

I have been using my number from Airtel from 5 years the number is (9890284719). from last month my 121 calling is blocked. The amount from my account got deducted drastically. I thought I may be calling a lot. I went to check my net and it was still active. I immediately sent to Airtel head office in pune (Vega Centre) the support girl informed me that the same will be sorted in 2 days. Its been 6 days the issue is still going.

Neither my GPRS was disabled (which was enabled by Airtel) nor I got refund nor 121 was enabled. This is pathetic service provided by airtel and the every day my Rs. 14.99 is getting deducted :(

I had my first share of bad experience with Airtel now. I have a prepaid connection and had my STD plan of Re 1 activated from around 3 months. All of a sudden, on its own this plan of mine was deactivated and a National message plan was activated which i was not even aware of. I had called up airtel regarding this at least 5-6 times and spoke to a various customer executives and each time i got a assurance that my problem will be solved in 48 hours. After 12 days of this drama, i was told that they can not do anything about it and i have to bear with this plan for a month at least!

The Customer Care of Airtel sucks big time... if they can't solve a problem at least they should be honest with their customers rather than keep harassing them!

We have an airtel landline and broadband connection. we have made a complaint to airtel that our phone was out of order one day. When we received the bill for that month we are shocked by seeing that many calls has been made on that day and all the calls have been billed.

When we complained about this, there is no response! Beware people!