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October 30, 2007
No Feedback of complaint
Hi
This is regarding my AIRTEL PREPAID CONNECTION. I opted for one of the airtel services to reduce my local calling rates, so i spoken to their customer care executive , he told me to easyrecharge it by Rs88, to get airtel to airtel calls charges 50paisa and airtel to other network at Rs1. i easyrechagred with Rs88 on 19/10/2007 at 08:38pm. but the scheme is not yet activated. i have spoken to their customer care executives plenty of times but all in vain. i got no feedback, each time they told me either their systems are not working or down or they say we have registered your complaint and ll get back to you in next 24 or 48 hrs but no reply or feedback till date...
they are deducting normal call rates for my outgoing calls inspite of buying a paln to reduce my call rates..
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October 30, 2007
for unnecesary charges
I am custmer of airtel .I support this company by many connection to connect the aitel. at the time of thia company had gave to promise no clip charge in bill, but nearly today bill is charge the clip charge . so many complaint make on cc but not response . ons side many tipe of free and reduction offer give by company and other side charge the amount after free policy.
some call came from company and message remeting to custmer for scheme without the request . custmer not primium no. and company charge primium no . this totaly fraud .
that complaint sent to copany till not soultoin I am not pay the bill amount till not clear this matter ,if disconnect thisline I am not responsible and loss are cover by this company
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October 30, 2007
How to get Call Log for Airtel prepaid
I am using a Airtel prepaid, i want to get a complete list of phone numbers (Both incoming and outgoing) list for last one month.
Is it possible to get something like this from the Mobile service provider ? Do they provide it on request ? Anybody have any idea ?
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October 29, 2007
Active call barring
I took an Airtel post paid connection (nO.9959225233) on 19.10.07 and at that time I have furnished all my details along with supported documents. I got a message to visit nearest AIrtel Office for enjoying uninterupted services. Later it is known that an executive enquired about genuiness of my residential address and certified that no such person is staying at the given address. The reason is that the person came with different House No. (i.e. 5-12/239/1 insted of 5-12/239/3)which is not furnished by me. The same ws brought to the notice of the Customer Care with the ref.No.551071290, 551061189, 552949118 etc., but the same was not rectified and surprisingly my out going services were barred wef 30.10.2007 and I've been asked to submit blank cheques though my employer has cetified my genuiness.
It is not known why ur activating new connection without veryfying genuiness and completing all formalities and barraing the calls at a later time.
Why a customer needs to roam around the Airtem Offices? Is't a Free Service?
Pl. rectify the above imdly and take action agnst the concerned for the inconvenience caused to me duly informing the same to me.
further, see that no such inconvenience caused to the any of valuable customers.
A REPLY INTO THE MATTER IS SOLICITED IMMEDIATELY.
- ASHOK
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October 29, 2007
extremely poor network
dear sir,
i'm in contact with you regarding very poor network the AIRTEL is providing in our locality through the customer care centre since eight to ten months. since yet no solution from your side. hope you will rectify it soon.
thanks
raminder singh
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October 29, 2007
Missed call alert!!!
I had unsubscribed to "Missed call alerts" a few days ago and was surprised to note that today (29/10/2007) I have received a message "Your service to Missed call alert has been renewed and a sum of........ has been deducted from your account". I tried entering the airtel website but have been unsuccessful. I will try calling them. I find it surprising that this has become a common recurrence with Airtel and would be happy if the Airtel customer service and those high above take note and keep the name of Airtel clear of such happenings!!!!!!
Yours truly,
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October 29, 2007
Deactivation of hellotunes
My hellotune has been automatically deactivated showing a message of in appropriate balance,though i m having balance in my prepaid connection. i have called the services and asked for the answer thrice but they just say "your hellotune will get acvtivated within 24 hours" but the next day i try its still not done. The coustomer care is really careless....
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October 28, 2007
without any cause cut balance
25&26 oct with out any cause there are 9 Rs was cut from my balance.Plse inform it.
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October 28, 2007
not getting good service
i have registered to stop promotional calls and messages on sep 9th, 2007. i got message that promotional calls and messages will be stopped within 45 days but still they are coming and customer care executives don't reply properly. in my number two times 6,6 Rs. cut without any reason and activating any schemes
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October 28, 2007
GPRS not working from "New bypass road"B.T.S. Anisabad, Patna
I have make several complain to airtel customer care that gprs not working from your "New Bypass Road" B.T.S. Anisabad, Patna since 10 days.My complain no as per customer care is 102328272400. But nothing happened till the date.However I am paying monthly charges for the above services. I have not used the gprs service due to your machinery faliure or Your negligence from 10 days, but you will charge full payment for the month.Who is resposible and who will be punished. Is it airtel services after giving information nothing happened in five days?
ANJANI
28/10/07
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