I converted my connection from pre paid to post paid on the 3rd October2007. Today, Sunday 7th October 2007, Airtel disconnected my phone on account of my 'failing the verification'. Such terms as 'failing' are slanderous, and insinuate that I am trying to pass off under wrong pretenses or something. How dare they tell me I have 'failed' their test. On the contrary I made it a point to tell the Vasant Kunj rc that I am not available at home during office hours. The rc treated this very casually, and instead of making a note of this for Airtel, they said 'never mind the man will go to your house then make an appointment for another visit."

Despite this, the very next day I get a call from a 'verification' executive standing outside my house, and feeling offended that I was at work. I told him to come before 9 AM, after 7.30 PM or on week ends. The lazy man did nothing except submit a report that the verification has 'failed' and so my phone services were disconnected.


The lazy man could have verified the fact of my residence from my land line number, my neighbors, the security guard, the local post office or even the local beat policeman if he did not want to take the trouble of calling again. But he obviously felt it was most expedient to simply 'fail' me. I feel as insulted as though a cheque of mine has bounced due to the fault of the bank. (which by the way is an offense). If a 55 year old lady professor, staying at the same residence for more than a dozen years, can be 'failed' this casually, I shudder to think of the fate of others. Surely there are some established procedures for verification. what are they? why are they not the airtel website? Does the public not have a right to know? An airtel employee tells me that there are strict instructions that verification of residence addresses should only be done on weekends. So who is checking how verification is actually done?

I am unnecessarily being subjected to harassment on account of sloppy verification and worse monitoring. I regret having converted to post paid, and I regret doing so with Airtel.

I have been using a prepaid connection from Airtel, with a lifetime validity. As I reside in a foriegn country, i brought the sim with me, later understood that my sim will be deactivated after 6 months idle time(then what is the mean of lifetime validity, God Only Knows).

Then, i started sending many emails to the customer care and learned that if i can recharge using any of the bank's site, the sim will be active. I tried many times with the banks and No recharge is done. My outgoing calls are baud as well as the SMS. I am not able to recharge, and the six months term is going to get over.

I emailed the customer care many times, and nothing is replied. And i even mailed the nodal officer responsible for my region and nothing is happening. If I lose my sim in this way, sure i got to sue this company when i go india.

I have Airtel pre paid mobile number 9818403809 having long term validity. I came to united States and wrote to their customer service many times requesting them to let me know how much is to be paid for one year renewal of prepaid connection.
I always got a computer generated confirmation informing me that some one will reply in 24 hours..However no body in the organization bothered to reply inspite of a number of repeated requests. A specific complaint also did not yield any response.

Ultimately, i had to send my sim-card to india with a friend and to my horror they have renewed it only for a month saying it is in grace period. I am suffering for no fault of mine and do not know whether same number will now be renewed for one year. I am sure even if you take up the matter with th e company they will not reply.

This is not the only incident. I also have a land line at Noida 4330230.Last year their agent collected bill payment in cash, issued company receipt and did not deposit the amount in company. I got call from their customer service that i have not made payment. I informed them of factual position.and to my utter supride they disconnected my landline. I went to their office explained position but was told to make another payment for same bill which i had to do to get reconnection. On complaint to their senior officer the matter was investigated and confirmed that a double payment had been made. To my surprise, in next bill the same issue of non payment cropped up and i had to make a number of calls to resolve matter. I was not compensated in any way for disconnection. Even a letter to their head office did not yield any compensation for harassment.

I have noticed that Airtel promises alot but fails to live up to what they say. There customer service is nothing but a back end office for noting complaints and lack ability to coordinate with company to solve customers problem.

I am confident that even if you toke up issue with them they will not send any e-mail reply or express regret.

I have complained to airtel many a time through customer care, that i don't need services of hello tunes on my telephone. Inspite of it, they are keeping hello tune and charging money for that. Everytime they say that they have deactivated this service, but everytime i am charged for this service in my bill. This is nothing, but cheating the customer forcibly!

Request was given to convert my postpaid connection to pre-paid 25 days back. Was promised this would be done within 5 working days but still not completed.

I've been calling Airtel customer care since last friday but invein - My postpaid to got disconnected and finally i'm without a phone for the past one week.

Every time i call customer care i'm told that my line would get activated by end of day but this seems to be a nightmare to me.