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September 28, 2007
Poor service!
My name is M.A Abraham on 26th sept '07 I had re-charged my Airtel mobile sim no: 9995968770 from a dealer at Trivandrum for Rs.100/- he sent the sms to Airtels ER charge division. After few minutes they informed that the re-charge not successful on your mobile Transaction ID 2090057239 dated 26 sept '07 time 11.24 am. For the last three days I was contacting the customer care and they are not at all responding to me. I could not contact my clients which made inconvenience and loss to me. The entire in convince caused is because of the irresponsibility of Airtel Staffs. As a trial base I recharged for RS 20. and it was found successful.
Beware of AirTel!
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September 28, 2007
Poor service!
I had taken a connection in june this year. In september they barred all calls to and from that number saying that the ID proof was not submitted. Then they said that to submit it to a airtel shop and the problem will be solved within two working hours. 2 days have past since i submitted it to airtel office at kottatyam. Till now no response and still the calls are barred. These SOBs have been registering complains. They registered it 5 or 6 times till now and every time they say that it will be activated within two hours.
Beware people!
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September 27, 2007
Airtel = Robbers = Cheaters = Crooks = Thieves = Scumbags
I had taken the NET ON PHONE service for a day on the 6th of sept since the service did not work i disconnected it by sending a sms and well as calling customer care and making sure that my service was deactivated. I am still being charged for this service when i called customer care and wrote a e-mail they acknowledged they have made a mistake and refunded me my credit but the next day again they started charging me for the service which i have not used. When i call the customer care all that i get is that their systems are being updated and to call after 24 hours. In the mean time they keep deducting my balance. This company is Cheat and all they do is rob customers. How long will you'll last by robbing customers you cheat'z. AIRTEL = ROBBERS = CHEATERS = CROOKS = THIEVES = SCUMBAGS
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September 27, 2007
Poor service!
The tariff vouchers that the Airtel had made available to its customers are one of Rs. 75/- and other of Rs. 149/- for one month validity.But the most inconvenient thing is that one has high call rates (in general) and A-A call and sms low rate facility at night while the other, on the other hand has an overall low rates but no A-A call and sms facility at night and also its too expensive... So both the tariffs lack one thing or the other... The customers are at inconvenience all the way...
It would be of great help to customers if Airtel could manage to start a new tariff voucher that combines both tariff vouchers' facilities i.e. call rates must also be down and must provide with A-A call and sms on low rate at night or so... and also must be cheap in cost...
People prefer Airtel for the good it has done... it would be good if it continues to keep the same spirit.
Thanks.
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September 27, 2007
Poor service!
I don't know that what is going on in Airtel? I feel that Aitrtel is unable to manage there customer! Last 5 days i am contacting to airtel regarding internet problem but i am unable to get proper solution. My complaint no is 11538666 which one still pending and airtel saying that your problem will be resolve with in 24 hour. But it is totally different!
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September 26, 2007
False deduction of balance!
I am a regular user of airtel which ever state i have been. Recently i came to bihar and took a airtel connection with no 9931787770 whose balance got deducted by more than rs 250 on 24.9.2007without any use. Surprising there is customer care to attend to the complain and am asked to send complain by sms to 121 which has no response till date!
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September 26, 2007
Blocking of SIM card
I have lost my pre-paid mobile 4 days back and evening itself been to an Airtel office for issue of a duplicate SIM with the same number. Neither the old SIM has been blocked nor the new SIM activated until now. The expected time for SIM activation is 4 hours and it is 4 days since I have submitted the request. I have called customer care around 10 times and no one is responding properly. My concern has not been addressed. Who is going to be responsible if my SIM card falls in unwanted hands? This is causing a lot of mental tension to me.
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September 25, 2007
Wrong information, wrong billing
I was using my Airtel phone when I was in France. I received a SMS from airtel regarding you are logged in to this network and the call charges are Rs 24/- per minute for all incoming calls. On reaching back to India I received a bill which charged Rs 50/- per minute as the charges. On checking with customer care they told that these are valid charges for this network which was different than the one that I received the SMS from. I have no SMS when the network was changed or the charges of this network. I have not yet paid the bill and would like to drag them to the consumer court.
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September 24, 2007
Same mobile number re-issue
I have lost my mobile with life time validity and prepaid connection... Now i want to continue my mobile number same as before. Anyone suggest what to do?
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September 24, 2007
Irrelevant bills
I took a airtel connection they told for std it is 1rupee so i took a connection. My unbilled amount was so much each day i called up the customer care and told its too much. They told mam its standard bill we will discount your 1 rupee std pack when you get your bills but when i received my bill i was shocked to see they charged me more than my unbilled amount. I complained the executives apologized its a wrong bill and wrong calculation. I waited patiently once again they sent me a wrong bill this time made a mistake in my tariff. Till now i have not got my previous months bill. I am not ready to pay it. And yesterday i had my unbilled amount as 990 and today it is 1590 with in one day 600 rupee extra. Airtel is cheat... Bad executives and bad service.
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