Airtel
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Category: Electronics
Contact Information India
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Airtel Reviews
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September 4, 2007
Worst customer service!
My prepaid connection is for lifetime and after i top up for RS.333 next day it is saying tht my validity got expired. I went to the Airtel office and complaint about the mentioned thing. She told some thing n said will take 48 hrs to rectify the thing. I told how important is for me the no and i need it immediate action to rectify. She told itz helpless... wt the f*** i call down to the customer care also... 1 spoke with 1 guy... i 4 gt this name... told my problem... he told (yesterday) within24 hrs my connection will gt activate... 24 hrs over still nothing happened... again i call down and spoke with... said i ve to recharge again with 250... s***k... after again i tried spoke with relative person she told another 24 hrs thy will rectify the things...
If somebody knows the manager no... please gimmeee i will directly call him and complain... let c whether itz work or not... they don't know how important the mobile is for.
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September 4, 2007
Hello tunes
Unwanted calls and messages keep disturbing and annoying. Hello tunes are send and subscription amount is deducted without consent of the customer.
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September 4, 2007
Don't ever recharge your Airtel prepaid number through net!!!
There actually seems to be serious problem with Airtel and its services. Such pathetic service!!
on 1st September between 11.30pm and 12.00 i recharged my prepaid mobile phone through the net with an amount of Rs 500/- . Today is 4th of september and i am yet to get the amount added to my account a delay of one day is understandable but this is the ultimate now. I can vouch for this kind of sloppy service provided by Airtel cos i had a land line connection also from the same providers "AIRTEL". we paid one months telephone bill through the internet and after about a week i got a call from their customer care saying that my bill amount was pending. When i gave them the details of the payment they asked me to pay the bill once again till the problem is rectified. Out of options we did pay the amount again. The next month a lady from the customer care calls and says that the amount we had paid through the net is deposited with their finance department. We had to call up umpteen times to get it diverted to the current months bill. Don't ever pay your airtel phone bills or recharge your airtel prepaid number through the internet.
Those guys don't know head to tail of what the hell is happening with the customers money.we had all the proof from the bank stating that the amount had been sent from the bank to Airtel and all the goof up was on their part...
Sp people please beware of "airtel"
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September 4, 2007
Unwanted sms and phones call from airtel customer services and airtel promotion department
I am Pinky Singh and am tortured by receiving phones calls or sms from airtel services at odd hours like 3.00 pm. In the afternoon. 12.00 noon while i am in a meeting, times when i am cooking or bathing or during very personal hours of my own. All the way i rush to receive meaningful calls but what frustrates is the stupid old airtel tape saying bla.
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September 3, 2007
Still being charged for already disconnected number
I had given a request to close my airtel number in jan, through e mail, it has still not happened, till date bills are recd at my house for payment of the same and harassment from the company, False claims are made that the number is still being used by someone, i relocated to Dubai in Feb and the Sim card is with me , How can anyone use the number If someone tries reaching their customer support number, it never really get s to a human voice,, Have a good mind to sue them once i get back home...
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September 3, 2007
Poor response from customer care(936, 937)
1. Poor response from customer care, 936(for prepaid) 937(for postpaid).
2. Some employee speak in a rude manner,
3, Don't have customer importance,
4. For a same equerry different solution from a different employee
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September 3, 2007
Wrong SMS for documents
I bought one pre-paid connection from Airtel Outlet located at Koramangala, Bangalore . After a week I received one SMS saying that the documents submitted were wrong. When I visited the outlet, the person who sold me the connection told me that we have not issued this number from this office. After showing her SMS and convincing her for 5 minutes, she told me that my documents were wrong. When I asked what was wrong, she was not able to tell me and asked me to come again after 2-3 days. No senior officer was available to listen me. She told me we have a lot of customers so can't pay much attention for me.
Also, I purchased STD pack of Rs.89 for making calls across India @Rs.1 and got talktime instead of STD facility. After asking she told me that there was technical problem on that day and denied to do anything.
She was just reacting like I have done some crime.
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September 3, 2007
inaccessibility of my aitetl account
whenever I try to open my account on my laptop I am given a page where I can not see anything except flickerig photos some irrivalet topics.
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September 3, 2007
Sim not activated
Hi,
This email is being written on behalf of Ruchi Dwivedi. She had taken this mobile connection on August 2, 2007 from one of your dealer in Bandra West. I have submitted all the documents of which I have received the confirmation from your customer service department. I have spoken to the dealer and he says that he has already sent the sms as well. But your customer care department says that they have not received the same. I am stuck in between your customer care department and your dealer. I am least bothered what happens, but ultimately the loser is me and I have to bear a lot of inconvenience.
I am sure at least next time I will not go in for an Airtel prepaid or postpaid card under any circumstances and will not allow others as well. Your service really SUCKS… I am here out to work from my home town and I have not been able to speak to my parents since last 3 days because of you guys… it is ridiculous
Vidushi Agrawal
Manager – Customer Retention
Times Financial Services
+91-22-9870029580
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September 2, 2007
Insufficient service
My name is gaurav.m a airtel prepaid tamil nadu customer since the past 3 yrs.however off late after makin its customer base this company has started to show its real colors.
On 20th aug,2007 i got a msg from airtel stating that i will be charged for each local msg at 5 paise...many got d same msg n r being charged but 70% of the people r not being charged a penny for their local msgs.wen i mad a complaint to d customer care i was told that only the people whose sim card were older than 6 months were being charged but the irony is that out of 6 people living in my flat and using a airtel simcard only 3 r being charged.n all these 3 people who r not being charged have their sim older than a year....
i really feel cheated n being devoid of my consumer rights....
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