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July 13, 2007
Non replacement of FWP instrument!
I have taken a Fixed Wireless Phone of Airtel around 9 months ago. The phone was ok till initial 2-3 months and then started creating problems of charging. On our request the Frenchisee located at Patparganj changed the instrument after chasing them for around a month. Later the new instrument also started creating the charging related problem. Repeated complaints were made to the Franchisee to replace / repair the instrument but without success. Is there any body out there in Airtel to resolve our problem...
People beware!!!
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July 13, 2007
Poor service!
I have been receiving the call for new connection from airtel people. Hence i have applied for the same by cheque payment my cheque no. is 216569 and my Endrolment form no. is A764438 a person named nilesh has promised me of connection within 2 days. Unfortunately it is 3rd week i didn't got the connection.
When ever i call them for the above mattress just they ignore my call and not responding to my call.
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July 13, 2007
Not solving my problem!
I've taken airtel postpaid connection (09981172277) I'm not able to receive calls from some BSNL nos. Guy who are calling me hears the msg "this no. does not exist" 2nd thing is when I'm sending sms to any 4 digit no. (7575, 8888 etc) reply i got is "this facility is not available to ur no". I'm complaining from 14th june continuously but customer care executives are just giving another date. What a horrible service!
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July 12, 2007
Zero customer service
I have been trying to get in touch with the Airtel customer care for more than a fortnight now. It is very disgusting and there seems to be no human being you can talk to. I have a simple query with regard to my airtel live. It is very upsetting that a company so big is only looking at people to hook them to get a sale and after sales service is pathetic. I am short of words to explain my frustration.
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July 11, 2007
Poor service!
This is regarding a sim card as an addon card I was offered by AIRTEL Bangalore on 9-07-07 afternoon. I was told the sim will be delivered immediately. Just two documents are required from my end. The customer service Rep turned up in the evening 5-6 hours later instead of immediately and within five minutes i gave all the docs and signed the form.He gave me the new number and asked me to send an SMS to 222 with message Addon <new number>.I did so in front of him and asked him how long it will take to get activated.He did not understand english too well and told me it will get activated immediately.
I get a message back from 222 saying activation will happen post receipt of the documents and once activation happens I will receive an SMS on my primary number. Later in the evening of 9-07-07 I called up AIRTEL customer care called caretouch and asked if my documents reached them safely. They said they had no clue where the documents are and will not be able to tell about the status of the connection till the documents are logged by the representatives.
I gave a call the next day and asked what happened to my 'immediate' connection. I was told the number was NOT rejected. But the docs are still not in. My call is logged on a high priority basis.They asked for 24 hours time from me. Also said it may take 48 hours.
After 48 hours of handing the documents to the representative, on 11/07/07 evening I call up AIRTEL to find that not only are the documents not traced, but the number i was given originally was given to someone else!!I was requested to take another number!! I was told it will get activated in max 48 hours.It did not.Nor did anyone tell me about the number mishap inspite of calls from me 5 times each on 10th and 11th July.
I find this conduct not only unethical (if the representative taking the docs from me had told it may take 48 hours I may not have gone for the connection at all) but totally unprofessional. I will not compromise on the number given originally since I do not see anything wrong in my part.
The connection is still pending. No telecaller has returned my call to resolve the issue yet.
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July 11, 2007
No proper service!
Today morning I got message that VAS download is done and 578/- is deducted from my account. With out any prior notification this was done. And 578 is not a small amout. Just 2days back i had recharged for Rs 650 and out of thet with a deduction of Rs 578 now the balance is under negative.Thrice I spoke to airtel customer care, but no proper response. One of them said that the recharge on my number has been done default.How could this happen.I myself have done the online recharge from ICICI bank and next movement the Rs 650 was deducted from my ICICI Account.Now the balance is under negative and all my outgoing calls also have been banned. AirTel i am sick of this service. Never ever do a mistake of taking an airtel connection especially in Maharashtra.
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July 11, 2007
Illigally took money and blocked my account
It has been already 5 months working on the problem with Airtel regarding taking money from Credit card and then blocked my account. To unblocked my account they are asking for 24 hours since February 2007, everytime when you call them same line is repeated that it will be taken care within 24 hours.
Piece of shit customer service and...
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July 8, 2007
Poor service!
Actually i took a plan advanced rental 249 in which i had to pay 6months rental in advance and the rest 6 months rental is free. But after 3months they changed my plan to 199 in which call rates were high when i complained they change it back to my previous plan but they change the tariff. I used to get 300 mins call to any mobile which they restricted to airtel means now i got 300 mins for airtel mobile only. According to the agreement they cant change the tariff. So what should i do? Should i sue them for this?
Give advice smb!
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July 6, 2007
Poor service!
I am sure that i wont get any reply for this email. Because i have sent so many time for the issue(s), but end in vein. Well, Let me explain the issue now.
I have bought a sim card Mobile No : 99018 59870 coupled of month back. First time i recharged with Rs. 99 for life time incoming... Yesterday My sister recharged by mistake with Rs. 260 (because she wanted more o/g calls).. but it was topup. balance was 231 (odd).
Again I spoke to the customer care people and told me that sorry, u should recharge with Rs. 99 only. Fine, today after noon i recharged the same with Rs. 99 and the Transaction ID is :1649156016.
The recharge was successful... BUT NOW MY BALANCE HAS BECOME 0.00...
When ever I called to the customer care people they are saying that "System is down... please call after 1 hour / 30 mintues.. ". -Mr. Bharti Mittal - Are you using that kind of hardwares /??? or that kind of applications ???
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July 6, 2007
Extra amount collected!
With reference to my repeated complaints to the service provider AIRTEL INDIA BANGALORE that I have not received the add on sim card till today, the provider happily collects the amount from my main sim card 98450121993 for the past 4/5 months.
They (Airtel) always confirm that the problem will be resolved and the excess amount collected will be deducted/adjusted in the next bill. I hope the management concerned rectifies as early as possible.
Rgds,
Kishore.
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