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July 6, 2007
Balance deduction and worst service!
I have airtel connection in my mobile from past 2 years. On 25 May 2007 I got a sms from airtel that today you will get full talk time on E-recharge of 77 Rs/- .
So I have taken that on same day, till date I doesn't get full talk time. My complaint No is 0630131847.
And in last week there is deduction of 30 Rs/- my account for hello tune, I don't know why it is deduction because there is no request from my to activate the Hello tune on my no!!!
People beware!!!
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July 5, 2007
Airtel- not responding!
I applied for the Post paid last month (almost 30 days before ). But still its not getting activated. Also, they are not at all responding. They are working as if they are government. So many calls i have made. I advise people not to go for Airtel. Very poor responses!!!
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July 5, 2007
No response from airtel customer care!
I recently bought new airtel prepaid connection with no. 9871570522 for which i submitted my id proof, address proof & photo with form, but within one week i found out from costumer care that address details are not correct. So they told me to submit it again. This time i submitted desired document on saturday (30 june 2007) at airtel outlet at laxmi nagar, delhi. In between my incoming facility was on hold after three days i called to customer care to know the progress & they told me that service will resume within two-three days but it didn't. When i again contacted after three days then they told me that my documents are not forwarded from that outlet & advised me to go there again & then told them to forward the details.
I am completely bemused that after a week i am no-where.
Is this the way airtel works...
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July 5, 2007
poor service
FOR THE LAST 24 HRS I HAVE BEEN CHASING 9831049456 FOR BLACKBERRY DETAILS.STII WAITING . IT TOOK 48 HRS FOR VERIFICATION. IS THIS WE CALL SERVICE
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July 4, 2007
Poor service!
I had taken an Airtel WLL phone on 10th of jun'07 for GPRS service and paid full fees for that. Inspite of repeated request to the dealer and service engineer my GPRS service is not been activated till date. Very poor service!!!
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July 3, 2007
Post paid connection
One day i got a call from Airtel office regarding the post paid connection... i found it good so i applied for it... they asked for necessary documents so i provided and also paid 2.50 Rs as connection charges.
The lady who use to call me Chetna (her number 970398262) said to me that your connection will be activated within one week. now it has already been 15 days but the card which they have given to me is still not activated. When i use to call that lady her number seems to be out of reach or switch off... i don't know the fu***ng reason.
I am bit frustrated and promise that including me n my family will never ever use Airtel connection...
What the hell...
Regards,
Vidhut.
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July 2, 2007
Poor customer service!
I lost my mobile along with sim card on 1st july. I called up airtel customer care to get the number blocked so that the number is not misused by making fake calls. But they just refused to take the complaint and told me that this was against their company policy. They didn't block the number. Although i have got the fir registered still i am worried because anyone can misuse the number. No solution given by airtel.
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July 2, 2007
Barring of calls
The first time the company barred my number quoting 'non-submission of documents' as the reason (this after 1 year). I submitted all the required copies again and the phone connection was cleared. Then 4 days later the number was barred again for the same reason. Repeated calls to their local office and also to their call center was of no avail. Now either their staff are incompetent or they
don't care. After a month of repeated requests on my part, I shifted to Hutch and Tata Indicom. I had 2 connections from Airtel and I have terminated both. That was the easier solution as I lacked the time to drag them to the consumer court.
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July 2, 2007
Unauthorized deduction of talk time
Yesterday I received an SMS from Airtel which thanked me for downloading a particular ringtone, which I had never done and an amount of Rs. 30/- was deducted from my prepaid account. I registered a complaint to the Airtel Customer care who initially did not accept my version and told me that I must have downloaded the ringtone. When I told firmly that I had never downloaded any ringtone, they agreed to reverse the charges within next 3 working days. This is very poor service to customers by Airtel. First they illegally deduct some amount from the customer's account, then they promise to reverse the same after complaint by the customer and take long 3 days for it. Airtel is making a good amount of money from all customers who do not register such complaint.
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July 1, 2007
Pathetic customer care
I have an Airtel Broadband connection since Jan 2005 in Noida. Since the last one month my internet is not working and has made my life miserable. I have raised innumerable number of complaints and everytime I raise one I get a reference number, the next day I get an sms saying that we at Airtel confirm the rectification and resolution of your complaint. Not once have I been contacted to check whether my broadband is working or not. This game is going on since the last month. An engineer in charge of this area calls up occasionally and says that he has rectified the problem and has the authority to close the issue without even confirming or checking with me. This is the pathetic situation here.
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