I had signed in for a mobile connection on 27 February 2007 through Airtel agent Renjith (+91-9880296450). I was offered a special corporate plan which he claimed is exclusively for Deutsche Bank, Bangalore.

As per his words the plan detail are as follows:

Rent: 199 + 50 (STD)
300 Minutes free to any GSM in Karnataka, and then 0.40 paise per call
Calls to Landline in Karnataka : 1 rupee
STD calls to any GSM , landline : 1 rupee
100 free local sms.

He clearly mentioned me that this is going to be a life time offer. Then when the plan got activated i received a call from a Customer Care agent stating that this Plan is valid only for three months and there after i will have to pay as usual for STD calls (2 rupee for Airtel and rupees 2.40 for any other number). I had raised several complaints requesting any one to look into this.

I had called 121 almost 3 times in a day and i was not getting good response. I never had such a bad experience with any other customer care than which happened here.

It is notable that i started complaining 2.5 months back and still i haven't received a resolution.

No resolution till date.

Please advise if anyone knows how to proceed further.

My mobile number is (9867778885). I had this connection from cbd belapur in maharastra by submitting all the documents with passport as an identity on 20 days before and the connection was activated within 4 hours. After 10 days from the connection my outgoing was deactivated and asked to submit the documents again. By the time i was in andhra pradesh and not able to submit the documents and the connection was was expired. Last Saturday i submitted all the documents in vashi in maharastra and asked to the change into life time prepaid connection. They said that this will activate from Monday. But it was not activated. So i went to the vashi airtel gallery in the afternoon. They said that the server was down and it will activate from Tuesday. So i returned back. As a business man iam eagerly waiting for the connection. But the same thing was happened. It was not activated. I went to the office again in vashi and questioned them regarding the activation. I waited there up to 2 hours and they said that it will surely activate on Wednesday morning. But no result. Then i went to the office in lowerparel in mumbai regarding the activation. They said that if u submit the documents right now again we will get it activate with in four hours. But i don't have the documents that time. So gain i went to the vashi office again and asked them. But again the same reply. And at late night on Wednesday i am able to get the incoming calls only. So gain i went to the office in vashi and questioned them. again the same answer. Today is friday and still i am not able to get the outgoing connection. I think this is not the correct way. Immediately i want the reply from the airtel customer service and tell me what had happened. Almost 12 hours of my time wasted.

Today i have subscribes to new offer of airtel , i.e 300 sms free for one month on paying just RS 50 . 50Rs was deducted from my account. But after that when i started Sms'ing to my friends, little bit later thr was the massage showing " your account has been debit by rs 2 as VAS charges " something like that... till now they have deducted 120RS from my account. Please help... also thr is no response from 121.

I have been facing a lot of problems in making outgoing calls to my friends and relatives as well as incoming calls. My sons and daughter in law are unable to contact me many times as the phone is not reachable. My mobile no. is 9987018146. I am a resident of mumbai, Goregaon west. Prior to this I was using BPL prepaid card and I had no problems whatsoever. I had selected airtel just because I wanted a post paid connection. I think i have made a big mistake by selecting airtel as a service provider. I don't know whom to contact so am posting this on the complaint board.

Regards,
P. Narayanan

I am facing a lot of problem with Airtel Mobile Services since the last 3 months and I have not received any solution from them inspite of regular follow-up. Please find below the detailed description of the complete situation.

I went to China on 3rd Feb 2007 on an official business visit and as requested airtel services were working fine there. But during my subsequent visit to Thailand, my phone was disconnected without any information. I had called Mr. Sunil (Airtel, Delhi) to inquire about the termination of services & even he couldn’t help in any manner. This was 11th Feb onwards. During this period I missed a meeting with a Delegate who came from FRANKFURT coz there was no communication b/w us which led to loss of FEW 1000 $ to our company.

I was never given any intimation regarding the reason of this disconnection (NO SMS, No Phone Call either on my mobile or in the office). If they would have informed me I could have asked someone in the office to resolve the issue (which was unknown to me). Now when I have complained airtel regarding this they have not responded at all. I am attaching all the email conversation which I had with Airtel.

I am receiving phone calls from different people everyday to claim the payment but no one is trying to give a solution (callers are not even aware about the issue so I have to explain at least 3 times a day), despite all the assurances I have still not received any solution from Airtel. In fact they have started calling my friends (numbers they took from my calling history) and trying to check my position in the company.

Never in my experience have I had such poor customer support. I cannot be held to ransom just because I have this number for quite some time.

Gaurav Sachdeva,
99104 35544.