I am writing to share my frustrating experience with Airtel in the US: I registered & bought a talk time card for $5 in Dec06. When i received my credit card statement, I found that not only did they charge me $5 but they also charged another $50 on my credit card without my confirmation. I called on 30 Dec06 the helpline & I was given the SR Number: 285551 with a promise that they would get back to me earliest.

After waiting for 1 month & not hearing from them through mail or phone called them & was assured of resolution - they said they will get back in a month. I patiently waited for 2 months and called them back on 02 April07. They filed a case SR number: 358802 and promised to help. But nobody called or mailed.

On this day i also closed the account. They gave me a refund of $5 but the actual issue of debiting my account with $50 for which i was following up for so long was still not resolved.

On April 26th, we got very frustrated and called/emailed them. They asked us to send the transaction details which we sent them. We gave them the Transaction Date: 8th December 2006, Transaction Amt: $50 & the reference number. In our credit card statement it clearly shows that the transaction was done by "BHARTIAIRTE 877 247 5150 NY 4029357733 Description CELLULAR TELEPHONE".

To this they sent a reply saying that they had refunded an amount of $5 to us already. [This was not even our issue- our issue was about the extra $50 that they had charged us]. We were all the while following up about the $50 which they had debited to our account without our permission and they replied about something else.

Now, having gone through all this-we called our credit card company to dispute this charge of $50 but since the number of days since the txn is more than 90 days they said it wouldn't be able to help.

I fail to understand how a company like AIRTEL would be so irresponsible and be so unethical in answering a consumer complaint. They first ignored the customer for a long time and then they responded to a wrong issue, and now they refuse to take any responsibility of the txn.

I am using this airtel card for last 4 years. The card is on my cousin brother’s name (Kapil Kulkarni). I am trying to get it transferred to my name. I have submitted all the necessary documents, including ID proof, address proof ect. along with Airtel Form, To Ankit Communication, chinchwad, Pune. The documents were submitted to the outlet on 22nd of Nov 2006. The Airtel form no. which I had submitted is 1883014. Since then (last 6 months) there is no action from the dealer or company in this regards. I have followed up with the dealer for at least 10 times. Each time I was given some absurd answers like system down, Company is verifying the documents etc. But nothing has happened till now. The dealer is taking no responsibility of this matter.

Same is the case with the company Help line. I called up to 121 for the same reason & launching a complaint against the dealer. But even the company call centre is giving no response. They are not even ready to give the request no or complaint no.

As a customer I have suffered a lot due to this. Every body in the company is same & not a single responsible person is there in the company. Is this the way company treats all it’s customers. Airtel is growing at a very fast pace but the end-user is being given the least importance. Company is taking no steps towards improving the service.

Now the mobile is transferred but the dealer has still not submitted the documents because of which the Service is barred.

Very poor Airtel service!

We all know that airtel is the worst service provider. We till now missed many important calls because of airtel. Now its time to take action the customer care is also not taking interest. We will form a group and take legal action against it. So please let me know those who are interested in it just mail me to [email protected]

I have bought airtel sim from pune at December 06 but in that sim no facility of outgoing sms i have been complaint 50-55 times in airtel customer care center but no response from their side.

What are you doing? Idiots!!! My GPRS is still not activated after the 2 days.

Such a nonsense company I have never seen!