I am in Canada & I am not able to call any one from my cell. I am not able to receive any calls. I have already told my AIRTEL service to start international roaming but it has not yet started

Hi guys,

Be happy that Airtel is going to close all their shops soon... by their service.

A person from Airtel came to my office at the end of March for address verification and he gave a call from my office. I informed him that this entire month (March), I would be in night shifts, so u can come at any time in April for that purpose. I was roaming in Tamilnadu from 01/04/07 to 06/04/07. But my number has been disconnected from 02/04/07 to 09/04/07 stating the reason that “Address verification was not completed”. I was unable to receive or make calls during this period). I registered a complaint from Tamilnadu to the customer care on 02/04/07. To resolve this complaint I had to struggle a lot even after coming to Bangalore.

After that my mobile services has been again disconnected on 24/04/07 stating the same reason that “Address verification was not completed”. The funniest part here is that I had received my current month’s bill to the billing address that is not verified and I had even paid that on 24/04/07. I contacted Mr. Pradeep from Customer care around 9PM on 24/04/07. He informed me that my services would be activated within 4 (four) hrs. He also fixed an appointment with me for address verification on 27/04/07 at 10 AM. As the problem continued I again contacted Priya from Customer care at 11:45 AM on 25/04/07. She also sang the same song that “Ur services would be activated within 15 minutes”. At that time I was wondering about their commitment. But they have proved that they would never follow ur words. Again I contacted Mr. Abdul from Customer care around 8 PM on 25/04/07 and he put me on hold for nearly 20 mins to re-connect to Manager. But that call was disconnected from their side.

Finally I came to conclusion that it is purely waste to speak by phone and I decided to meet the Manager, Customer relations at Bannerghatta Road, Bangalore. When I was entering I was given a token number 365. I was waiting for my turn. But my bad luck continues there also. The counter number was also bypassing from 358 to 369. When I enquired about this, he was responding that ur are not available while calling.

Finally I met Mr. Rinesh, Manager. He was listening to my complaints and informed that “ur service would be re-activated within 30 minutes”. As the problem was not resolved, I met him after 1 hour. He was casually telling that ur account has been deleted completely and it would be re-activated within a day. The worst part is that he asked me to adjust with the problem. Till now my service has not been restarted.

#2) I activated Hello tunes on 27/03/07. Within a month I had made 3 complaints for disruption of this service.


There was 0% commitment in their service from Manager to Executive and there was no mistake from my side at any instance. Im having all the necessary documents with me. If I did not get apology letter or compensation or refund from you, there is no other way instead of going to the Consumer Court.

If they are continuing with this type of service, very soon they will see ur end.

I'm a customer of Airtel since July 2005, from before some months, they are deducting balance from my Prepaid Account for no reason, when I called the customer care and told my problem, they told me to hold the call for 30 seconds, I waited for 1min, never mind, but after that they had disconnected my call. I thought some problem was there, when I called them again same procedure went.

After some days I called the customer care again, now, what a silly reason, they had told me that I have downloaded a Video from Airtel Live! I told them it needs a GPRS phone and I don't have GPRS phone at that time. But they were not listening to me.

Now I'm confused what should I do? I can't leave because I have given this number to many persons, and it will be loss in my business if I'll leave the number.

I just discovered that an ID Thief purchased over $350 in services from Airtel.

After calling my Bank and going through the ID Theft dance, I decided to call Airtel to 1) Warn them that fraud was occuring 2) Try and cancel any unused service purchased with my debt card and 3) See if they would investigate it further and/or give me information on who used my debt card information.

1) The Airtel Reps that I spoke to told me that "it was ok, your bank will credit your account." Apparently they don't understand or care that a wrong has been committed especially as they are profiting from it.

2) No account was created with my name, so they claimed there was no way of tracking down the services purchased with my debit card. Although they allowed a user, under an account with a different name, use a credit card under a completely different name to conduct business. I asked them to track down the account of the person who used my credit card number, they refused saying they couldn't. Under any country's laws, they must keep complete and accurate records of all their transactions- what they were saying was that they didn't want to track down the user (their loyalties apparently lie with their "loyal" customers as opposed to the identify victims harmed).

3) They refused to investigate at all. They were happy that they received $350 of business, paid for by my bank. I can't understand how a company can operate like this without the Justice Department or FCC investigating them? As my bank credited my funds, its not like I can pursue them in court.

DON'T SUPPORT THIS COMPANY. Until they want to act as a responsible business, people should search elsewhere for their needs.

I took a postpaid connection from Airtel. 6 days have passed and till now they have not activated the no given to me. I'm calling customer care services and they are telling that may be my documents have not been submitted. The concerned person have submitted all the documents and Airtel persons tell that they are working on it. Do not know when will it be activated! Their service is pathetic!