On February 12, 2007, my mobile phone suddenly showed the message SIM card registration failed. I had started using this connection since November 2006.

I called up the customer service from a PCO, they told me to go to an Airtel Gallery. When I went there the next day (Tuesday Feb 13), they told me to come on Friday (Feb 16). On Feb 16 when I went to the gallery, they told that the prepaid systems are not working. Again I went on Feb 17, again their prepaid systems were not working and they could not help me out. Then I went on Feb 19. They issued me a new SIM card charging Rs 99/- and told me that within 48 hours my phone would start functioning. After 72 hours when it did not function, I went to their gallery again (Feb 22). I stood for 2 hours in their gallery but due to the long queue of customers, I could not get to them. Then I went again on Feb 26, and this time they told me that it will start functioning in 24 hours. It is more than 24 hours now and still I am with a disconnected phone connection - and I am in this situation since the past 16 days.

Now if this is not the country's worst service provider, then nothing else can be!!!

I have never activated the regional roaming on my mobile but i have been charged for the regional roaming service when i contacted the customer care service they have told that the regional roaming service is activated since may2004 and when i complained on 15-feb-2007 they told me that it has been deactivated on 05-jan-2007 but i have not even told them to deactivate. How can a service be activated and deactivated without the confirmation from the subscriber. I don't know how this problem has been arised and customer care is not giving me any information about this.

I had applied for a post paid number on the 25th of January, and I was told that my number would be activated by evening. Till today, i.e 27th of January my number has not been activated. When I called up the post-paid helpline number, I was told the number alloted to me( 9810026944) and the SIM (8991100610068101721) already exists with some other customer. I bought the number from the Airtel showroom in New Friends Colony, and had furnished my id proof and residential proof as required. It was shocking to know that such an incident happened, and I would not be surprised If nobody from Airtel corrects the error.

1) How on earth do you contact airtel anymore?! Their customer nos. give you useless recorded messages and you never get to talk to any real people

2) They appear to be using this 'name and address confirmation' thing to harass customers at every hour of the day. I've got about 20 calls about it; do they ever take down this information or is this just an opportunity for their call centre people to have something to do while they're sitting around not taking actual complaint calls?

I am using this Airtel number 9818969413 since last three years. In November I received messages and calls from airtel customer care asking me to submit identity proof and address proof for verification. As I have recently shifted to Delhi, I did not have any documents. It took time for me to get the PAN and Rent Agreement made. Since then I am wondering where to submit these papers? The vendor from whom I bought the SIM told me the address which I could not access due to my busy work schedule and also due unawareness of the places and convince in Delhi. On December 7th, When I recharged my phone with one month's validity, I found that my outgoing is already barred (though they did not forget to update the accounts). On January 10th, I could manage to find one Airtel spot at Sarita Vihar, H-Block Market. There I dropped the papers in drop box as told by the fellow there and also got the phone recharged with one month's validity. The accounts were cleared with immediate effect. I received the message of recharging but my outgoing is not started till today. These fellows are so quick in receiving the money but then dont ask for the services because even their data base recognizes only the money and not the services!!!

Before Delhi, at Aligarh, I used Airtel number. There, whenever we faced any problem, we consulted with customer care executive, who could be accessed by dialing 123-9. But now, I don't know how to talk directly to the cc executive. If you dial 121 in Delhi, only computerized voices will eat your time and patience out!!!