I have been trying to get my Airtel telephone and broadband line shifted within the same city since the last 1 month now. While, my telephone line was shifted 3 weeks back, my broadband line is yet to be shifted. Initially, I was informed that the request for shift of telephone only has been received by them, and was asked to send another request to shift the broadband. But, even after 3 weeks of sending the request again, I am yet to get the connection, and made to suffer for no fault of mine - or perhaps it is my fault to have trusted them to do the job quickly in the first place.

Each time I call their helpdesk, I am attended to by a different person, and I have to first do an explanation, and then the reply received is that 'someone will get back to me, soon' and thats it. No one ever contacts or bothers to get back as promised, and as far as redressal is concerned, all I get is mere assurances. I fail to understand the delay in attending to a simple thing as mere shifting.

I am an old client of airtel but aprox 2 months back- i observed that I am unable to send mails from my laptop. Error message shows that AIRTEL IP: http://www.spamcop.net/bl.shtml?203.145.128.6' is blocked due to heavy spamming. I contacted airtel and customer care make me dance for good one month.Customer care people did not knew about this issue and they keep on asking that issue will be solved within 24 hrs. and then again within...24hrs.

Issue never get solved and I decided to quit.

MY COMPLAINT:

1. Even after giving written and lot of requests on 121...they are not disconnecting my phone. I will be forced to pay rental with taxes.

I would strongly suggest to everyone-NEVER NEVER be an airtel client.

I am sure someone will hear this!

Few days ago, I converted to my Airtel prepaid to postpaid connection. I have been a good customer of Airtel prepaid service for more than 1 and a half year. But in return , I have got such a bad service that I don't have words to say nothing bout it.

A customer care representative was sent by Airtel call center on my request to my office (Delmia Solution PVt. ltd, jp nagar 2nd phase, bangalore-78) as I was interested in migrating to postpaid connection. That guy (called Prataph from Microwave Communications - Airtel authorized point, cunnigham road, bangalore as mentioned in the bill - he has given the wrong contact no... also on the BILL!!!) is a complete liar and gave me wrong information regarding the schemes available. My post paid connection was activated after 3 days after paying 300 bucks as the initial charge. But to my utter surprise mobile to std landline was not activated for which I had taken the scheme, now the Airtel call center was asking for another 1500 bucks refundable for sub activation of that feature... No such charge was told while taking the connection...

Apart from that, I had some prepaid currency in my account, I was told that I can use by dialing some code for std. I tried after activation but nothing happened. I called up AIRTEL CALL CENTER 4 or 5 times. They said they have taken the compliant and they will activate it soon. Meanwhile after all this drama I went to AIRTEL office and the Airtel ppl told me that feature is no more there, my prepaid currency (around 200 bucks) has lapsed. So, nothing can be done! So u can understand my fury now:|

How they can run a such a big organizations with ppl of such questionable integrity??? Airtel authorized center send fake representatives with the whole intention of trapping the customers!!!

Airtel call center gives the wrong information!!! It means customers are helpless! I feel like moving to consumer court its simply ridiculous public nuisance!

I would be very thankful if something can be done and also it will be very consoling for me if the authority of Microwave communications, Airtel Auhtorized point, Maruthi Mansion, Cunnigham Road, Bangalore-52 has canceled so in future they might not trap other customers!

One Agent contacted me about the connection and offer of broadband services. I replied positively that I would only take the connection only if it would be installed immediately. He promised that it will be installed by one week.

I enrolled and paid Rs999/- through a cheque. After that the whole painful story begin.
All the time I followed up and the Airtel never bothered to call me back or update me about the progress of the new broadband connection.
I managed to speak to their technical person and technical person informed me that it would take months because the cable is not laid here.
After hearing this, I requested to cancel my order and immediately refund my money.

But, I yet to receive my Money back. I could not believe that AirTel services could be this bad.
My Application number is: BLR-0155533
Booked on 29th April 2005.

To Whomsoever who has the guts do do anything, I bought a Nokia mobile in September 2004 followed by a prepaid connection with AIRTEL. The phone number is 9866415940. The number on the SIM card is 89914 90004 00228 6522 7. On the 17th Feb 2005, I recharged my phone with the Easy Recharge system of Rs 335/. In 4 days my balance was down to 4 Rs. On the 22nd I recharged my phone again with 335 Rs and overnite my balance dropped to 4Rs. I then got a call from a stranger who complained to me that his mobile number had changed to mine (9866415940) overnite and all my calls were going to him. When I approached the super dumb Customer Care centre in Habshiguda, Uppal Ropad, Hyderabad, India, my complaint was met with total disbelief. Then I asked them to block all outgoing calls for I night. Neither did they bother to block the calls nor did they refund the cash I had lost. They didn't even offer a solution. Additionally the AIRTEL chaps tell me that I had activated some F&F topping for 2 phone numbers that haven't been used by me. Thus 90 Rs just got deducted from my balance. This, I know was done by the stranger (he told me that). So although I cannot stop this guy from making his calls and thereby using my phone money, I think the computer that has all the information got hacked, because even when he recharges his phone (which has the same number as mine), the money does not get deposited.

What I have lost is 335 Rs and a complete faith in AIRTEL. I will shortly be registering my complaint In Deccan Chronicle a local newspaper, as well as getting a new connection with HUTCH.