My Airtel prepaid Mobile number is 9007926595. i have tried to call Airtel customer service to record the complain but 4 times their people just disconnect the phone. i would like Airtel to explain to me why they have deducted money from my prepaid balance almost everyday and would like them refund the money they have stolen from me and to keep their SIM card becase they are cheating the people. Airtel is a thief stealing peoples money. Stupid Airtel. They have stolen money from me more than 3 times
This the mail i sent to Airtel and they havent the decency to call back or register the complaint.
i had also found out yesterday that i had apparently activated the song download when i did not activate any of these services on my phone. I request Airtel to refund me my money they deducted and provide me the details of deduction i would like to disconnect my prepaid telephone service from airtel since this is the second time they have done this. This is outright cheating. Why are they deducting money without informing the customer- i think this is a cheat company
Dear sir,
I have just been deducted more than 150 rupees from my balance- please give me an explanation or a log file as to why this has been done.
I do not use internet on my iPhone- Please reply soon or I will complain in the consumer court as to why this has been done. Why are you deducting money from my account when I don’t use the internet.
Please explain
Regards
Bernard Fernandez
Below is the response i get from Airtel- they provide me an email id to complain but they don't answer if you send an email to them.
Dear Customer,
Kindly note that our e-mail id has changed.
Please forward all your queries or complaints on our new e-mail id
[email protected] as our old email id will be functional till 17th March
2011.
We assure you of our best services always.
Warm Regards
Airtel Customer Service
NOTE :
Please mention your mobile no. in the subject of the email whenever you
write to us for a quicker response.
Please do not include any space or any special characters between the
digits.
And this is the eail i had sent earlier
------ Forwarded Message
From: Bernard Fernandez <
[email protected]>
Date: Sun, 08 Aug 2010 09:43:51 +0530
To: <
[email protected]>
Conversation: MY MOBILE NUMBER 9007926595-STOP YOUR NONSENSE OF CHEATING CUSTOMERS- DON¹T DEDUCT MY BALANCE
Subject: Re: MY MOBILE NUMBER 9007926595-STOP YOUR NONSENSE OF CHEATING CUSTOMERS- DON¹T DEDUCT MY BALANCE
Hi Prakash,
I regret to inform you that I do not use any internet on my phone and neither do I have GPRS.
Tell me one thing- how come the balance gets deducted only at night and that too every other day- I don’t think that I browse the net in my sleep. In the first place I had never activated the GPRS service- and my phone doesn’t have GPRS.
Please don’t play games with me
You people have been deducting money on regular intervals- please stop that or I will take up the matter seriously.
Stealing 30p to Re1.50/Rs2 from all customers is a very large amount.
Regards
Bernard Fernandez
On 8/7/10 9:05 PM, "
[email protected]" <
[email protected]> wrote:
Dear Bernard Fernandez,
Thank you for writing to Airtel.
With reference to your e-mail dated 07/08/2010, you have expressed concern regarding balance deduction for your Airtel mobile number 9007926595.
We regret the inconvenience caused in this regard.
We would like to confirm you that we have checked your account details in our system and found that the charges deducted for call usage and Mobile office browsing charges as per our records.
Hence, we would like to inform you that there was no wrong deduction made to your account.
We would like to inform you that the Mobile Office browsing charge for every 50KB you will charged 30 paise.
Hence, we would like to inform you that there was no wrong deduction made to your account.
We request you to dial star*567# (Toll free) from your Airtel number to deactivate GPRS (mobile office) service. The service will be deactivated within 2 hours. After deactivation you will get a confirmation message.
National Do Not Call registry :
we would like to confirm that the DNDC service has been activated and all your promotional communications would stopped after 45-days from when you register on NDNC. The promotional communication stop date for your number is 21/09/2010. And your unique NDNC registration number is W1019974450.
We would like to inform that you could register your number under National Do Not Call registry, which is a TRAI initiative that aims at controlling unwanted promotional calls and messages to customers.
We would like to inform that the promotional communications would be stopped on your number, including the offer related communications from Airtel.
We would like to inform you that all your promotional communications would stopped after 45-days from when you register on NDNC. You could also register the same on our website www.airtel.in <http://www.airtel.in/> .
For further assistance, mail us at
[email protected].
Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.
We thank you and value your association with Airtel.
Prakash V
Customer Care
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below hyperlink
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---------Original Message----------
From:
[email protected]
To:
[email protected]
Cc:
Sent: 07/08/2010 17:12:37
Subject: My mobile number-Stop your nonsense of cheating customers- don¹t deduct my balance
Dear Sir/Madam
I have a prepaid service with airtel and my number is 9007926595, every day or
every alternate day i am being deducted .30paise up to Rs 2.00 either in the
form of SMS/Call charges without making any calls or sending any SMS. This
usually occurs at night. And please don¿t deduct my balance. This has been
going on for quite some time- do something or pay the price.
Apart from that don¿t waste people's time calling with your useless or stupid
adverts.
Please don¿t call me with useless advert calls
Please don¿t cheat other wise I have to take the matter to higher authorities
Regards
Bernard Fernandez
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