har mahine problen aati hai airtel office me bill jama karte hai to bhaa ka computer hang ho jata hai..or bill ki tarik nikal jati hai. ye problem har mahine aati hai

Dear Sir, I am used your airtel sim 7 years My mobil number is 9936491007 of Airtel Service. (ie 12 April 2011) onwards outgoing calls not functiong. In this regards today (13 April 2011) I submitted my application to Airtel office, Ranipur Haridwar U.K. India- 249403

sir my complaint number 574379.and my contact number 9993460287, 9754347979, sir 6to10 march ko maine net katne ko costmer care ko bola tha .mujhse kha gya tha ki apka bill 10 march ke baad count nahi hoga or bill abhi bhe aa raha hai .krapya es bari mai dyan de...

To whom it may concern,

I never got bothered by unwanted activations of plans and balance deductions to this extent that i have to register a complaint, because this time what i feel is serious lack of thought application in offers introduction. Here is my pain in brief:

I received a customer care sms on 9-4-2011 stating that on recharge of Rs.98 2GB of internet usage will be granted instantly and remaing 4GB will be sanctioned within next 48 hrs. Finding this offer lucrative, i recharged my phone with Rs.222 on 10-4-2011 (can be verified in airtel records) and then i activated my Rs.98 plan by using number *567#. Rs.98 was deducted from my balance and my internet account was recharged with 2 GB data instantly. Everything is Ok till now but the frustrations starts when i called to airtel complaint helpline when i realised that remaining 4GB has not been sanctioned to my internet account. The reply that i got from all customer care representatives (3 of them, at different levels of organizational hierarchy of airtel) is that i am not eligible for that extra 4GB offer as i recharged my internet account using *567# and i didnt run to an easyrecharge dealer. They were trying to teach me definition of recharge, which is as per them is to get recharged from dealers and shopkeepers through easy recharge. This reasoning is most unthoghtfull to say the least, as the customers' perspective is totally ignored. How can someone expect a customer to understand that he/she has to get it recharged from shop and not from balance, because for customer both are same as he/she is paying the same amount in both cases. As in my case itself, i recharged my main account on 10-4-2011 with Rs.222 and then used *567# to activate my internet account, which cost me Rs.98. If it was stated clearly in promotional sms to recharge at a shop then i cpould have done the same.
But above all, what i feel is that there is no planning behind such offers, i mean what difference does it make to a customer if he/she gets recharge from phone or shopkeeper, in either case he/she has to pay Rs.98.

Kindly register this as official complaint, awaiting for a satisfactory reply.

Iam holding Airtel prepaid sim card. Applied for prepaid to postpaid conversion a month ago. Submitted the proofs and verfication is also done. They charged Rs.100/- for the conversion.
But till now it is not activated. They have given new sim card and when i install it in phone, it is showing as 'unregistered sim'. Pissed off calling hundred time daily to the Airtel representatives.