We purchased a SIM card for prepaid - We filled out the right forms at the centre and submitted all forms, proofs, for prepaid connection for 9573196629, they deactivated the form and demanded that we fill out a magic enrollemnt form on a Sunday which is not possible given all offices are closed. This was done after 7 days of use of sim card - how is that airtel allowed the service for 7 days and then revokes it when customer is away traveling ? we bought this sim card for an overseas guest and were embarrased to see that the premier service provider can arbitarily switch off service without warning and demanda form that was already filled out and submitted.
First call to customer service is to manager Santosh after a while of routing through frontend. He says there is no form submmited.
But after heated discussion, he agrees to restore in 4 hours.
When we call to follow up, we end up with a new rep, Kiran, who first says he is a amnager but after 5 mts of repeating the issue, says he needs to transfer us to manager. But he does tell us that the form is submitted, the signatures in the form are wrong and since it takes 7 days to validate the information, the service is debarred and this is how the company lets customer know there is an issue. When I asked how in the world can you behave this way, especially when the product is a prepaid card, and the signatures can be verified as they are done in realtime, there was no answer and the shrug answer was we cannt debar customer. The rep here was named Kiran.
Two different answers. Two different fact statements. Telling customer you have submitted wrong info by debarring the number.

What a fantastic explanation. Is this world class service? We have 2 airtel connections in this house. We may rethink keeping it.
Great ads by Airtel. Rope in celebrities and promise the world. But fail to deliver when it really counts.
Thank you Airtel

Harrassed by Poor Service

i have recharged my phone with rupees 26 message booster pack. but i have been charged by rupees 1 for today noon.

I have lost my Airtel Sim card while traveling in a Bus, My mobile No. 9818287499. Kindly block this sim card immediately as soon as possible. Myself Shafqatullah

in my airtel no a service called port folio manager and "did you know facts has been activated and they are getting renewed and its charging 25rs per week and ive lost more than 100 bucks...even after calling customer care and sending stop to 121 it didnt work and they say that there is no service that is activated...so pls reply to my msg and pls stop those services which are getting renewed in my no 9686215311.n i want my deducted money of 100 rs back...pls

I m using airtel internet, but this is the story of everytime that after 15 days of activation of package, airtel internet speed has been reduce n not even a person can do work google so what to say about social networking site. and another story of their faking is wen I sleep at night yestrday there is a balance of rs.31 in my a/c bt in morning it was just 3 rs. wen i asked to airtel costomer care, they said that you(I) have been download java cricket game. my question is that a person using net pack of 2GB, why he/she download a game using his/her money bcoz of presence of so many sites providing evrything free, second thing i didnt use any link of games download so how it could download, third thing wenever a person using net in mobile, at the time of downloading set has been gone to pause mode at which time a person cant do any thing on mobile but this is what which is not happen with me, fourthly i m using a mobile without java (micromax Q2 does not support java applications), so why i download a java game.
these r just escuses or we can say fake escuses made by the company but the fact is that we have to call to complaint about deduction of money twice of every month. n till this time i m crying in front of airtel to refund my money.