first of all, air-tel have substandard customer care executive and they even don't know how 2 great people and how 2 hear their problem, they only just trying 2 disconnect the call as soon as possible, even when customer is paying for this call.
I have informed C.C.E about my customer care service was blocked for 4 months and they gave me first complaint no- 1011280562700 and they ask to wait for 48 hrs. After 3 days level 2 people attended my phone and promise to solve the issue in next 48 hrs. now one week passed still my customer support service is barred.
beside this service provider also disconnect my mobile internet ...there is always setting's error.
now i am totally harassed and exhausted to continue using air-tel services.

we have been unwantedly charged rs 20 and 30 for unwanted messages from airtel .we want you to deactivate this service from the no 9871656517 and kindly return the money.

Hi,

Land Line Number: 0124-4275012

I am pretty frustrated with the consumer care of Airtel and that is the sole reason that I am writing here. I opted for 1299/- (2MBPS) plan of Airtel Broadband in July 2010 and since then I have been dealing with problems. First they gave me a 899/- plan and sent me huge bills. The mistake was corrected after many calls to their consumer care and I had to go through a lot of tension. Then they started billing me on some DSL charges for which I never opted. First they asked me to submit whatever I felt right and told me that balance will be adjusted. It was around Rs 200/- per month and currently stands at 1000/-. Last month (ie November) I received a hard copy form Airtel saying that the then balance of 800/- will be adjusted in next bill and I was asked to pay rest of the amount.
I did the same hoping that I will receive an adjustment of 800/- in my account. In the same period my services were barred for 11 days (in month of Dec.) as I had not submittted the bill. I had clearly communicated in my mails to [email protected] that my bill is wrong and I cannot pay that. My complaints were registered for which I have proofs.

Now, when I receive bill for month of Dec I find that neither those 800/- have been adjusted nor I have received any adjustment for the period for which my services are barred. It was mistake on their side in billing which prevented me in submitting the bill. On top of that Airtel is still billing me on DSL charges for which they have already provided me a hard copy for the waiver. Currently the extra fraudulent amount in my bill stands at arouund 1600/- (including 800/- DSL + this month's 200/- DSL and charges for 11 days for which services were barred due to their mistake). I have spent hours on phone call with their customer care but in vain. None of the managers are available and each time I have to explain all the details.
Last night my services were again barred and when I called customer care they just give me a blunt reply that nothing can be done. The billed amount is wrong and I cannpt pay that in any circumstance. Airtel is commiting huge fraud and I don't know with how many customers. I am very unhappy with the services and my life and work is getting affected. I request you to help me with this.

Regards
Anubhav Gupta

they are in habit of starting the value added services by their own and deducing the money.initially on request they refunded the money three times but later they have disabled my customer care service.in december 2010 i have recharged my accounnt with Rs. 444 and Rs.250 was deducted out of it on the name of services started which i never did. initially customer care used to blame of accidently pressing the buttons of mobile but fortunately i use nokia 5233 which is a touch screen mobile. as they do not have further excuses they have permenently disabled my customer care no.

Re: COMPLAINT AGAINST EMPLOYEES OF AIRTEL [|BAL|Qrc2297682|]


Inbox
X

Reply
|
[email protected]
to me

show details 11/25/10


Thank you for writing to Airtel Telemedia Services.

According to your previous interaction, you have expressed your concern regarding adjustment of Rs.840/- for your Airtel fixed-line 01145657569.

We would like to inform that your concern has been registered with us with the reference number 40189152 and the same will be addressed by 26-NOV-2010, 01:45 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


Warm Regards,

Vanitha
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline.


---------Original Message----------
From: [email protected]
To: [email protected]
Cc:
Sent: 25/11/2010 10:42:06 AM
Subject: Re: COMPLAINT AGAINST EMPLOYEES OF AIRTEL [|BAL|Qrc2296432|]

Why the hell your executive told me that they are providing me the waiver. 2 of
your executives committed me. IT MEANS AIRTEL IS A FRAUD COMPANY. I WILL FILE A
CONSUMER COMPLAINT AGAINST YOUR COMPANY. I HAVE NOT USED YOUR SERVICES FROM
THE PAST 3 MONTH AND NOW YOU ARE SAYING THAT NO WAIVER WAS PROVIDED ME. IT IS A
SCAM I AM YOUR LOYAL CUSTOMER FROM PAST MANY YEARS BUT YOU HAVE DESTROYED ALL
YOUR GOODWILL. I WILL NOT PAY ANY OTHER MONEY. AND WILL NEVER USE YOUR SERVICE
AGAIN.

On Thu, Nov 25, 2010 at 9:28 AM, <[email protected]>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 25/11/2010, you have expressed your concern
regarding adjustments for your Airtel fixed line 01145657569.

We regret to inform you that we have duly verified your previous interactions
and your account details and found that as per our records no waiver approved
for your account.

Currently there is an outstanding amount of Rs.1050/- in your account.

Please do write in for any further assistance.


Warm Regards

Siva Kumar J
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline.


---------Original Message----------
From: [email protected]
To: [email protected]
Cc:
Sent: 25/11/2010 07:14:16 AM
Subject: Re: COMPLAINT AGAINST EMPLOYEES OF AIRTEL [|BAL|Qrc2290756|]

Could it be possible to talk on phone with one of your senior regarding this
matter as my land line is also not working so I can not able to call you. I am
not able to understand what to do now as you are not clear you are only
providing me the reference numbers like WHAT DOES IT MEAN "We would like to
inform that as per 40088234 your concern has been resolved. "What can I do with
this number?

On Wed, Nov 24, 2010 at 5:40 PM, <[email protected]>wrote:

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 24/11/2010, you have expressed your concern
regarding adjustment for your Airtel fixed-line 01145657569.

We would like to inform that as per 40088234 your concern has been resolved.

The waiver not applicable to your airtel account hence concern is closed.


Please do write in for any further assistance.


Warm Regards

Jagadesh Kumar
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline.


---------Original Message----------
From: [email protected]
To: [email protected]
Cc:
Sent: 24/11/2010 02:19:34 PM
Subject: Re: COMPLAINT AGAINST EMPLOYEES OF AIRTEL [|BAL|Qrc2270475|]

Could you please tell me when will this issue be resolved? I again called your
executives on their private number which was given to me and they told me that
my issue will be resolve but I found no actions. I am so dissatisfied with the
service. I told them i will go to consumer court and they told me to go and do
whatever i want but they were not listening anything. I believe in your
company that is why I paid 1000 rs on the commitment of your executive who
ditched me like anything. They all are destroying goodwill of Airtel. Please do
something to resolve this issue.

Airtel fixed-line 01145657569
Case reference number 40083474

On Mon, Nov 22, 2010 at 8:00 PM, <[email protected]>wrote:

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

We regret for the inconvenience caused to you.

With reference to your e-mail dated 22/11/2010, you have expressed your concern
regarding waiver commitment related for your Airtel fixed-line 01145657569.

We would like to inform that your concern has been registered with us with the
reference number 40083474 and the same will be addressed by 23/11/2010 05:30
PM.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,

Amruthagiri
Customer Care Executive
Bharti Airtel Limited


Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline.


---------Original Message----------
From: [email protected]
To: [email protected]
Cc:
Sent: 22/11/2010 02:48:23 PM
Subject: Complaint against employees of Airtel

Dear Sir/Madam,
I am getting some Internet billing problem from last 3
months and my Internet has been disconnected due to mismatch of billing error
from Airtel side. I got a call from Recovery agent on 12th Nov. 2010 and they
accept that due to there mistake of billing error this issue has been created.
Her name is Meghna (mobile # 9540016133) and she told to provide a waiver of
1000 rupees and told me to pay 1000 rupess which I already paid. And she
promised me that my issue will be resolved within 6 hours and after taking
payment she never picked up my call. After 2 days I got a call from senior
agent on 14th Nov 2010 his name is Kaushal (Mobile # 7827465440) and he also
promised me that the issue will be resolved within 1 day.. and now no one is
responding and I am waiting from last 7 days. But my issue is not been resolved
yet. Even they are not picking up my phone and just disconnecting my phone and
insulting both me and Airtels Goodwill. They all are spoiling image of Airtel.
This is totally wrong commitment and fraud. Noone is reverting in this issue
and bill comes at the end of every month without using any service. I have a
receipt of my payment of 1000 rs.
Please revert this mail or call me on my mobile number 9990393169 as soon as
possible otherwise Ill take some legal action.


Name of customer : Joginder kumar
Mobile # : 9990393169
Land line # : 011-45657569
Payment code of 1000 rupees : 9925087M

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure, dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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