I am having a corporate connection No 9177401546. I received a SMS from Airtel on 05 Oct 2010 along with a default warning saying that a new caller tone will be activated with immediate effect and saying that if you don't want it, please press blaha.. blaha. Similar message was received by my other friends too. Since I don't want any caller tone or dialer tone, I refused instantly as per the SMS directions. However, later after paying my bill for Oct 2010, when I received the e baill found that they have charged Rs 45 for dilaer tone cum caller tone for the entire month which un ethical as per the TRAI regulations and Lok Adalat verdicts. Soon I launched a complain at the front desk of Air Tel Office at Madhapur, Hyderabad but they asked me to contact 121 as they are not authorised to do any thing on this issue. They were too busy in receiving money than answering my questions. When I contacted 121 for a brief period found that I should contact 198 which I did. I briefed couple of executives about the wrong deductions for which they asked me to contact after couple of hours since they are not empowered to take decision on such matters. However, nothing materialised and ended up in loosing more than Rs 30/- (since 198 is not a toll free number and the waiting period is unimaginable) and later received a small SMS saying that we are unable to process your request, please try later. But, again went back to Air Tel office, Madhapur and briefed about my complaint and asked their help for which I received smart reply saying that why don't you contact our nodal officer either thru phone or thru e mail. I contacted the notal office on 25 Nov 10 and one Mr Ramesh promised me that he will revert to me later of they day. Air Tel also, as did by other mobile service providers like AirCell doing these type coveted practices of silently deducting charges from the consumers for which they have not provided any service. This shows how so called multi national mobile service providers companies are following ethics in India. Had this happened in USA or Europe, this would have gone the other way. Here we have to take time and go thru a lengthy process even to launch complaint. I am planning to take this matter either with TRAI or to Lod Adalat. Poor Indians, please be ware of these type of looters.

to whom it may concern,

i'm a airtel customer, recently i have converted my postpaid number to prepaid... since then i'm facing problems witjh the network.
1. disturbing noises during actve calls.
2. messages being delivered repeatedly, even i recieve same msg more than 7-10 times..

i requested on customer care to resolve this problem but every time they say your request has been filed but no action has been taken on it..
when i visited airtel main office regarding this matter, they said to replace the sim and again charged me for that but still with the new sim i'm facing the same problems..

today when i again tried to contact customer care, i told them my problem.. they asked me to wait as they transfer the call to senior executive but after few seconds they disconnect the call.. this happened thrice with me...

i'm very very disappointed with the rude and inappropriate response of airtel customer services.. its almost been a month since i'm facing this problem...
i'm sorry to say, airtel is no more having that quality services which it used to have..
bad network, no timely response to customer grievences, n mamy more...
i'm having this number since i started using cellphone.. but with such treatment i dont think i can continue with airtel for a long term..


please do the needful..
thank you
aditya

Today i got a call from some unknown number, since I was in a class I didnt pick it up .After the class, I called back on the number and it turned out to be a airtel number advertising about the hello tune feature.So, I just disconnected.
Some time later, I got 2 messages from airtel stating that 45 rs have been deducted from my balance for the activation of the hello tune feature which I didnt activate.

Immediately I called up their customer care number, and I complained about this. The person on the other end just disconnected.When I recalled I reached some other guy who was a complete fool . After letting him know the situation 10 times, he deactivated the service and on asking about the refund of 45 Rs he just disconnected hurriedly saying 'Thank you for calling Airtel'.

This is just fraud and Airtel is damaging their own reputation and they must be knowing it.After employing top managers they employ strategies like this.I have been using Airtel for 5 years now and have heard about such things from friends.Now this has happened to me, I would be switching to some other operator once the MNP is launched in the Delhi circle.This is just bullshit way of treating your customers.

I study in IIT-Delhi and many people have switched to other operators in the past few months.

I am getting this call +92346640117 saying that they are from airtel. they say that i won a lotery of rs 10 lakhs. I searched the net and found out that +92 is pakistan code number. They have asked me to call at 00923474137496 which they claimed to be the number of their lottery manager.
I think this is a conspiration being played upon the Airtel customer. Please do something to stop such malicious acts.

I have registered my for DND services, however I am receiving un-solicited calls. When I have visited Airtel website to register the complaint, they ask for mobile no and DND registration no. When I enter DND registration no, it says it does not match with my mobile no where as the registration no has been received vis sms from the same no. It seems Airtel is not interested in recording customer complaints regarding violation of DND services.