I have 2 airtel connections which have all of a sudden stoppped working in my residence.I have lodged a complaint with airtel customer care twice.The first was on 14 sept, which I was informed that would be solved by 22nd sept.
However till date I have not received an update.
When I called customer care again today they informed me that my complaint has been resolved yesterday which is not the case since till today morning i was not able to use my phone at my place.
When i informed him of the same, he stated it to be a handset error without checking anytthing.
On informing him that I have 2 handsets with airtel numbers which were nt working, another complaint was lodged which would now be resolved by 29th.That means another 10 days.
During this time Im expected to be disconnected from everybody while Im inside my house or infact in my locality.
Ruhie Singh
[email protected]

I didn't subscribe to airtel radio of friends chat. But charges and debiting from my account against these as 30 p.m. I sent sms for deactivation but still it is continuing. My mobile no. is 8129965688. Deactivate the above services which I didn't subscribe at the earliest and refund the amount otherwise I will be forced to complaint on police or cyber cell.

i shakir ahmed my mobile number is 9198317809080 i am airtel customer some many days i am facing some much problem first time 12 sep Rs 99 cut my account 2nd time 14 sep Rs 99 cut my account and time 19 sep Rs 99 cut my account total amount is cutting is 297 i am calling c care and says my problem but they person is saying is the hole amount is 297 ok and saying you are load game
But i am not loading the game i am poor man
So plz action the airtel and rufand my maney
Thanx
Shakir

I want to dicontinue the services of airtel w.e.f 18/10/2010 due to some personal reasons.
Thanks & regards.

I gave a request for migration to prepaid and i gave the request which was not done and they still charge me monthly rent eventhough i'm not even using the no cos i moved to other state... i rasied this complaint over the phone to customer care but no resolution and s finally spoke to nodal officer still nothing so decided to write a mail but its still not been sorted out... i'm attaching my written communication here and if u read it u'll find out the reply that they are sending is a standard template... i first sent them a mail stating my problem they sent me a reply after 5 days then i replied back to that mail clarifying some facts that they have mentioned but the reply i get for that is the exact same template as Wat i got for my first mail ...


here it goes ...
Dear Customer,


We understand from your previous interaction, you have expressed concern over Migration delay of you Postpaid mobile number 9789937899 to Prepaid.


We regret the delay in replying to your mail.


We regret for the inconvenience caused due to above mentioned episode.


We have been trying to contact you many a times. Unfortunately, due to non-response on your number we have been unsuccessfull in our attempts to reach you.


We already requested you as per our reply mail to clear your billed and unbilled amount and submit the following documents at your nearest Airtel Relationship Centre.


1. 1 passport size Photograph
2. Address Proof (Passport, Driving License, etc)
3. Photo ID proof (Driving License, PAN card ¿ incase of non availability of PAN card, please submit Form 60, etc)


Further we would also like to inform that you have an Current Outstanding of RS. 1077.76 /- for the bill for last 4 months and unbilled amount of Rs.30/- as on date which does not include the current usage, roaming, rental and discounts, if any in your account.


Hence we request you clear the above mentioned Outstanding and Unbilled Amount to migrate from postpaid to prepaid so that we will go and initiate further action from our end.


For further assistance, mail us at [email protected].


We thank you and value your association with Airtel.


Warm Regards,


Prabakar Nagappa S
Appellate Officer
Bharti Airtel Limited

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---------Original Message----------
From: [email protected]
To: [email protected]
Cc:
Sent: 11/09/2010 06:12:49
Subject: Re: MIGRATION FROM POSTPAID TO PREPAID & THE PATHETIC CUSTOMER SERVICE [|BAL|9789937899|709201017829|]

hi prabhakar,
I thought it is
just the customer service agents who are making a mistake, but now from your
mail i understood where the problem lies in... In-spite of me, mentioning my
contact number (in the end of original mail & also in my mail signature)
clearly in my mail, you are saying that you tried to contact me many a times in
my old no..
Now regarding your
request to clear my bill amount ... i cleared all my bill dues when i gave the
first request on 26th may but its been your representatives mistake of not
taking any action on my request and so my monthly rent & hello-tunes
got accumulated and now I've a Outstanding of RS. 1077.76 /- for the bill for
last 4 months and unbilled amount of Rs.30/- as on date.. this clearly being a
mistake/ error from Airtel's end i cannot pay the bill for that..
I'm now living
at Bangalore and none of the relationship centers here accept the request for
postpaid - prepaid conversion for TN phone nos.. i'm
in Bangalore from February'10 but i paid my bills till may, even though
i dint use it because they didn't accept my request here in Bangalore and so i
came back to Trichy mainly for that matter.This being a complete mistake on
your end i request you to take corrective action and convert my postpaid to
prepaid without me having to pay anything as i don't have any usage on the
card..


Thanks & Regards,

Pradeep.M
ph : +91 96639-78999


On Fri, Sep 10, 2010 at 3:50 PM, wrote:
Dear Customer,


Thank you for writing to Airtel.


We understand from your previous interaction dated 07/09/2010, you have
expressed concern over Migration delay of you Postpaid mobile number 9789937899
to Prepaid.


We regret for the inconvenience caused due to above mentioned episode

We have been trying to contact you many a times. Unfortunately, due to
non-response on your number we have been unsuccessfull in our attempts to reach
you.


We request you to clear your billed and unbilled amount and submit the
following documents at your nearest Airtel Relationship Centre.


1. 1 passport size Photograph
2. Address Proof (Passport, Driving License, etc)
3. Photo ID proof (Driving License, PAN card ¿ incase of non availability of
PAN card, please submit Form 60, etc)


There is an Current Outstanding of RS. 1077.76 /- for the bill for last 4
months and un-billed amount of Rs.30/- as on date which does not include the
current usage, roaming, rental and discounts, if any in your account.


Hence we request you clear the above mentioned Outstanding and Unbilled Amount
to migrate from postpaid to prepaid.


For further assistance, mail us at [email protected].


We thank you and value your association with Airtel.


Warm Regards,

Prabakar Nagappa S
Appellate Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B0D03740B9DA
3D444BB0D0335FBECF3255B8D9246DAFD03352B2D43453BBDC27&refno=709201017829

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

---------Original Message----------
From: [email protected]
To: [email protected]
Cc: [email protected]
Sent: 07/09/2010 12:52:13
Subject: migration from postpaid to prepaid & the pathetic customer service

hi,

I'm writing this with regards to my TN Airtel phone # 9789937899. I
gave
a request for migration of the postpaid no to a prepaid as i'm not using the
no
very often since I've moved out of TN. this request was given in the Trichy
cantonment AIR CONNECT showroom on 26th of may after clearing my outstanding
bill of around Rs. 1563 with all the required documentslike my photo, written
request and my ID proof.On monthly basis i still get my bills. and they still
renew my hellotunes and charge me a late fee also.my number is still not
converted to prepaid and they say the reason is i've outstanding now.your
executives made a mistake of not converting it to prepaid when i cleared all
my
outstanding and later they accumalate my hellotunes and monthly rentals &claim
i've usage and cos of that they cannot convert. this is ridiculous, every month
i'm calling in to customer care repeatedly and every manager says something
different and they promise that it'll be done in 48 hrs or so but i never hear
anything back from them within the time they promised. My bills come on time
without fail, but not any resolution.


Also your collection agents are calling in to my friends, whose no i've given
as a reference at the time i got the connection.and they never call me in
my Bangalore no though my friend gives my contact no to them. they never call
me and ask for a bill instead they keep disturbing my friend every 10 days in
spite of he giving my no. last 10 days back even i spoke to the collection
agent thro conference call and gave my Bangalore no to the agent to call me
in
that no but i never got a call from him, but then they still keep calling my
friend. he is also furious with the Airtel service and might be cancelling his
connection too.. i've been using many airtel nos from the very beginning for
the past 6-7 years and i've never faced any problems but now i'm having issues
with all the airtel connections that i'm using. your customer service had gone
down. if this continues to happen then you might loose all the customers and
the top position you claim to be in INDIA.

I'm thinking of cancelling my TN postpaid all together, my Bangalore
postpaid,
my Airtel DTH and also my mom and dad's airtel service altogether and moving
to
a different service if this is not been taken care of within this billing
cycle
making sure i'm not getting any more bills with the prepaid conversion been
done.
Any communication regarding this should be in the no 9663978999 or to this
mail
id


Thanks & Regards,

Pradeep.M
ph : +91 96639-78999

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