I purchased an Airtel Digital TV connection through online on 16-Jan-09. As per the process they should deliver the setup box and do installation with in 72 hours. But it is not done yet.

I got the activation kit through one of their agent and recharged the voucher to activate the service on 19 Jan by calling their customer service number. Once the activation was done he told me he will generate a customer order and a airtel technician will come with the setup box the next day and install it. He also informed me that I will get a sms with my customer id, installation timing etc with in 24 hours. But I didn’t get any call from them.

One repeated calling (each call takes around 30-45mins) also I haven’t got any response from them. Every time they say it will be done in hours but it never happens.

I am tired of calling their customer support because it takes a lot of time to get connected and explain them the story from the beginning.

I have been using the airtel cug plan for almost 8 months. In the last 2 months, because i was abroad and did not hav a credit card, i couldnt pay my bill. So, while I was abroad, my girlfriend, in whose name I purchased the sim card was contacted by the bill alert department. She couldnt pay my bill so she explained tht i will be returning only a week later. She kept on getting calls and one lady who called from the bill alert dept of airtel was extremely rude, and she went to the extent of abusing and swearing at my girlfriend. She was using such foul language, and used the word SLUT, the "F" word, and vowed that she will not leave her alone.

I was so shocked at how someone can speak like this to a customer! We lodged many complaints against this lady, but no serious action was taken... we even met the Basullah road showroom manager, Mr. ram(in T nagar in chennai) but he never took our problem seriously, and was refusing to give the name of any higher authority whom we contact and complain to.

Not only this lady, but even other airtel showroom employees have no respect for customers. I am extremely saddened that such a huge and reputed organisations reputation is being spoilt because of the employees at the lower level. it shows a lack of vision of the Airtel company. If they dont ensure that customers are treated well, I dont see how this company is going to flourish.

Now we have disconnected from airtel and are using VODAFONE which we are very happy with. The customer care is also very good.

landline no. 01146064805 installed at E 502, Sanmati kunj sector 6, dwarka, new delhi, india. all payments made, but service discontinued by Airtel. earlier also similar experience with the company. earlier also their collection centre were on strike at dwarka and they charged late fee for payment. one has to waste lot of time telling them what unfair they are doing.

Airtel has deactivated 15 rupees mobile office in andhra pradesh and activated 30 paisa per 50 kb mobile office many people does not like it.

Airtel is the the most hopeless service i have ever seen. Everyother day people seem to change the plans/tariffs. i have had one of the worst experiences with airtel prepaid and postpaid.customer care is absolutely useless!!