Dear Sir,

Airtel has been deducting balance from my account on a regular basis now. Every time i call Customer care, they ask me for the same questions and give me no help. Every single time i am told that i have been using Airtel Live (internet) services when i have not been using it. I have several reference numbers sent to me (few of which i will put down below). Every single time i request them to deactivate these services permanently and i am told that it will be done in 2 hours time, but after every couple of days time they deduct balance for the same reason. And when i call Customer care again, they act rude and insult us as if we have no idea on how to use a mobile. Request you to help me regarding this since this is becoming a very irritating and frustrating issue. I have been using this sim (number) for more than 7 years now and never had i faced any such problems, i am surprised by the lack of efficiency and such behaviour from Airtel. Your Customer Care Executices like Gautam Mukherjee should be sacked right away since these executives have absolutely no idea on how to talk to a customer and do not deserve to be customer care officials.
Reference no's: 0726123516, 0726087340, 0725178003, 0722034567... and many more.
Please help.

Regards,
Huzaifa Basrai
9831138255

The problem- Deduction of Rs.2 for local calls even if the call rates are Rs.1. Called up the customer care but they hanged up after hearing the complaint.

On 24.102008 i observed a message in my mobile for congratulating me for inception of AIRTEL: LIVE & CRICKET LIVE service and i was informed that i have been charged Rs. 10/ for the same, i was astonished but i thought it is a matter of Rs. 10/- only so i took it lightly. On 28.10.2008 i again received a message "thank you for renewing AIRTEL LIVE you will be charged Rs. 10/- and i was charged also, now i became serious abt the problem and since i was in roaming 1 could not complaint to customer cell of AIRTEL. On 04.11.08 i was again charged Rs. 10/- for the same subscription. I contacted 198 and was informed by the a sweet voice that in future i shall not be charged for this service and all the services shall be stopped immediately. I received an SMS also that my services for AIRTEL LIVE and CRICKET LIVE have been stopped. On 11.11.08, i was again charged Rs. 10/- towards renewal of the cricket live services, when i talked with the customer executive of AIRTEL (at 198) this amount was refunded to me, with a promise that i shall not be charged again. On 18.11.2008 i was again charged Rs. 10/- towards renewal of cricket live service, I again contacted AIRTEL customer executive and after verification i was assured that i shall be refunded the amount and my complaint has again been forwarded to concerned deptt and i shall not been charged in future.

Now today on 25.11.08, i have again been charged Rs. 10/- towards subscription of cricket live and no refund or satisfactory reply has been given by the customer executive as they say that details are not available to them about the deduction.

I Y Murali, facing a problem from past four months because of weak signal and call drop in Thatichetlapalem area near railway new colony. I have given a complaint to 121(Customer care) several times, even at customer care at siripuram in Visakhapatnam and they promised to rectify the problem with in 90days (bw Aug. to Nov.). But the problem is solved or not yet to be identified and no technical team or a person as approached and asked for, is the problem rectified or still exists. I wanted to claim refund for this period (90days/Till the problem solved) due to weak signal and call drop as we suffered lot because of these. Since being a customer with Airtel from long time, this is what they show.

Postpaid connection taken in september, 2008. But no monthly bill is received at recorded mailing address except mobile alert that the bill is to be paid failing which penalty will be charged. accordingly, bill amount is paid for the month of september & October, 2008. But I need the monthly bill for drawal of reimbursement from my office.