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smriti.bajaj
August 4, 2010
Number blocked for no reason
I had an airtel number 9860253563 and they have disconnected my number without any reason without any prior information. I have over 1400 rupees in that number and they are neither re-funding back my money nor starting my number again.
I took a number from airtel on Thur, 17th June and got it rehcharged of an amount of Rs.1500 on Sat, 19th June. I had been using the number since 3rd July until Fri, 22nd July when I saw my sim doesnt catch network. I called up the customer care - the guy told me my sim would start in 24 hrs. It did not start. Then I called up again they asked me to email nodal officer. I emailed twice (ref no. 2307201017510 and 2307201017914)and got an email saying they would get back in 24 hrs. They did not get back. I went to the customer care centre. They said they would call me on Tuesday they did not. Then i spoke to nodal office Arpana on Wed, July 28. She said the problem was "insufficient documentation". I told her I did submit my drivers license and also filled a proper form. And that if that was the case how was I able to use it for so many days. Also, you send a message to submit documents again. I did not get that.Then she said she would call me in 24hrs. She did not. Then i called her on Mon, Aug 2. She said nothing can be done. I told her I would raise a complaint. She said you can do whatever you want.
Please help. This is not the right way to deal with a customer. I want my money back.
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Bezumn
August 3, 2010
I had many complaint to the company related bill but no answer from that side
I had been one(post Paid) mobile connection from Airtel company But this man who mentioned his name above who misguide us I asked him some related question about the connection. I want a postpaid connection without clip charges he said me all the connection of withou clip charges and he did not give me any receipt. After one month when the bill raised the company add the clip charges I had talk to the customer care regarding this connection but no body given the wright answer. but few days one call me you submitt the bill without clip charges. I submitt the bill. But after next bill same raised with clip charges. I had many complaint to the company related bill but no answer from that side. After few month one call from court the lawyer told me company chargesheet againt your bill if you submitt the bill your case withdrawl. I submitt the bill amount through the court pressure.
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Skilnov
August 3, 2010
Till date, they have not activated the pre-paid
Paid my outstanding due on my pre-paid account, as on date of applying for a switchover to pre-paid account. Based on this received my SIM Card and also received a confirmatory message from Airtel that the pre-paid would be activated in 9 working hours. Till date, they have not activated the pre-paid. Subsequent to the receipt of my pre-paid card, I had to forego all my calls because of the physical prsence of the unactivated pre-paid card in my mobile. So, I had no other recourse except to use my post paid account again. Now, they are asking me to pay the dues on my post-paid account, in order to activate the pre-paid account. I have made it clear to them that I want to switch over from their post-paid account because of their dubious billing, in the post paid account.
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asif lone
August 3, 2010
charging for unsubscribed service
I have been charged unauthorisedly for a service that i have not subscribed for last 20 days Re 1 every day from 14 july 2010. I complained to customer care about the problem. But they did not resolved by problem. i am being mentaly tortued & humilated with this unsubscribed service. I want to sue the comapny bacoz thay have also did so in past by charging for services that i have not subscribed. I contacted the CC contineously for a week & told them about the problem but all in vain. They did not paid any attension only saying that it will be resolved in 2 or 3 days.
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Kosmatiy
August 3, 2010
Airtel Tamilnadu is cheating the customers by activating the Value added services like Caller tunes without the knowledge of the customers
Airtel Tamilnadu is cheating the customers by activating the Value added services like Caller tunes without the knowledge of the customers. When I called up customer care, they said sorry and deactivate it, but no refund of the amount charged. Can anyone suggest what should I do to bring the Airtel to court for further action against them.
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Amintos
August 3, 2010
Airtel has not only poor service but they are also trying to cheat the customer in a fraudulent way
Very frequently I am finding that with unwanted ring tone incoming messages amount is deducted from my prepaid account. Already I have spoken with the customer care but nothing has been done. Presently trying to contact customer care but that is also not available /reachable and blocked by them at this moment. It will be better if transaction sheet for the last two months from the database are shown to find the deducted amount. The Airtel has not only poor service but they are also trying to cheat the customer in a fraudulent way.
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venkatraman
August 2, 2010
how to submit complaint to airtel
i have one airtel mobile and broadband
suddenly on 2nd august 2010 my account is debited with Rs.99 for downloading a game in the mobile no: 9789842577
i have called 121 on 3rd august 2010 for this call also they have debited rs.2.50 and they are not helpful and instead of saying yes or no they are arguing with me and talk to me as if i have done a crime
if airtel is not going to address this issue i will surrender the broadband and mobile at the earliest
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Dosskin
August 2, 2010
They have barred my outgoing & incoming calls even after paying the bill without any prior information
They have barred my outgoing & incoming calls even after paying the bill without any prior information. this caused me inconvenience to communicate with people during a crucial time. & it hurt my emotions.
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Giggise
August 2, 2010
I have purchased a Airtel prepaid connection and after some days, they stop my outgoing
I have purchased a AIRTEL prepaid connection and after some days, they stop my outgoing. On enquiry i got the reason and again submit relevant documents. Still I am facing that problem rather I have submitted that 30-40 days earlier.
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Krobel
August 2, 2010
AirTel is the biggest cheater amongst the mobile companies we have in India
A few days ago, I had around Rs 60 in my balance. Today I checked and found that it had been reduced to Rs 1.93 without any usage!!
Moreover, airtel has no complaint system
On calling 121, the IVRS informs that we should call at 198
On calling 198, the IVRS informs that we should SMS "airtel" to 121.
On sending SMS, the reply comes - "Sorry, no matches found..."
This is really ridiculous. There is simply no way to complain!!!
AirTel is the biggest cheater amongst the mobile companies we have in India.
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