This is the second instance of its kind. The Airtel Company itself should be closed down. They come up with various misleading promotional offers. Earlier I had recharged my cell with a big top up and later they sent in a promotional sms to make it life time. When I did fill in the extra amounts for lifetime they directly deducted over 100 Rs. from my account without intimating me. When I complained to 2 customer care executives neither of them reverted back.

Today I just got it refilled with the 222 topup and receieved the confirmation from the Co. stating that it has been recharged with Rs. 222 then after about 10 mins, without making a single out going call or sms, I smsed the Co. no. to check my balance as I had the previous bitter experience. Guess what friends this time I get a sms reply with my balance amounting to Rs. 122.41paise.

I am Joseph, a software professional working with Merrill Lynch india Technology Services, Chennai. I have taken an Airtel prepaid connection(No: 9791096465) on feb 15, 2008 from a mobile store, choolaimedu, Chennai. I had submitted address proof(election ID card) and one photo for activating connection. I got it activated on the same day. Feb 18th I left to mumbai for an official visit for 5 weeks. After 2 weeks I received a call from airtel that there is some mismatch in address proof and I have to resubmit the proof otherwise my connection would get deactivated. I asked them 3 weeks time as I was in mumbai, and they accepted my request. Things are fine up to this point and the second part of the story begins here..

One morning(20th Mar) suddently my sim card got deactivated without any intimation. I reached back at Chennai on 24th and I resubmitted address proof and photo at spenzer plaza airtel office on the same day. The guy who collected these details at spenzer office told number will get activated within 48 hours. After 2 days I couldnt see my number activated. I called customer care, and they told processing time is 72 hours! OK.. I decided to wait for another one day. Next day morning my friend called customer care, this time they were telling the sim would be activated before 10th April..!!!. Evening again i called them and one customer service guy told they have received all details and he will be activating this number in the next 3-4 hours.. And he told he will give me a call to my friends mobile. We waited for his call but nobody called.. He was telling he received all proofs..and I dnt knw what the hell he is doing there.. This is the worst customer care i ve ever seen.

Fucking bastards keep sending me promo sms inspite of me registering in DND directory. airtel sucks..assholes

I have got a prepaid connection of Airtel since jan 2007. One day I found that my balance has reduced by a certain amount after I had last checked it although I had made no calls. I thought some of my roomies might have used the phone and so the deduction. I asked them about it and they said they havent. Then I became confused and discussed it with my friends. Few days after one of them suggested that I might have activated some plan and so the deduction but I denied. To check that out I called up the customer care to know the reality and to my surprise the daily decrement scheme had been activated on my number which I never seeked for. I asked them to deactivate it immediately but to no avail. They kept saying things will be done in next 48 hours, next 48 hours, and months passed, but the scheme is still running on my number. After 1 & half months I visited the Airtel Gallary at Ghatkoper to share my problem and they said within 48 working hours it will get deactivated, and so it was again to wait until four to five days again. I waited for 14 days and again visited the gallary, this time the lady named Poonam wrote a mail to the nodalofficer @ airtel .co.in and assured that my job will be done and I went to my room happily, but to no avail again. Even my connectivity to customer care had been stopped and I was not able to complain or communicate also. Third time I was very angry and after 15 days of 2nd visit I visited the gallary again and lost my temper while talking to Poonam and asked how can a brand offer such services. She replied "our servers r down mam". My next question was then how the money deducting servers r working fine and only updation servers r down. She just shut her mouth wid no answer, and assured me again of rectifying the things. Then I did not recharge my number till a week and again recharged while travelling back to home because I was travelling alone and had 2 be in touch wid parents as my train reaches my station after 36 hours of journey at 2.00 A.M in the night. And the most irritating thing was I recharged thrice wid the help of a frnd of 60 each i.e total 180 and was totally in touch wid evrybody while on train. But because of roaming I ended up wid my balance and only Rs. 3.something was left. As the train was late by 2 hours I went to sleep and after getting up at 3.00 A.M tried connect my father and the moment was so disgusting because it had again decremented my balance. I felt like yelling at the airtel People but helpless. I was so afraid of getting down at the station wid 3 luggages and imagining how do I stay in the station if father would not be there as this was the first time I was travelling alone. But my father is very much conscious about me and was ther before time at 3.00 A.M, and I could see him near my boogie at the station. That was the day I felt like shit for using airtel, but had no other choice, as changing d number at dat moment was nt worth. And the funny thing is the scheme is still running on my number irrespective of 100s of customer care complaints, 3 gallary visits, and 100s of DEACT messages. And this will continue the rest of my life if I do nt get rid of dat SIM which I actually wanted to continue wid.

On 15 Nov 2007, i got a call from airtel on my vodafone mobile that a new airtel postpaid plan is launch which is of rental 125 pm. So i subscribe for that plan, next day airtel executive came and he gave me the sim and take the complete payment and document. One thing i found awkward here is he has not gave me any form to fill, when i asked him, he told me not necessary. and he also told me that you sim will activate in 24 Hr. But regretly up to one week my sim has not activate, then i call him again to executive, he said that there is problem with your document, i will come tommorow, but he fools me again, he has not came. Now today is 27 nov 2007, and still my sim has not activate, though in between i did lots of call to airtel help and to exective. but i get no response.