I have been paying RS 49 for my sms to become 1paise per month. The rent is automitacally being deducted every month for the past year suudenly 3 months back my sms started becomeing charged @ rate of 5ps per sms and my rental became Rs 29 then it became 10ps/sms and now suddenly has become 50ps/sms i still pay rental of Rs 29 but why have I been chardged full rate? When i have enquired with Airtel, i spoke to four customer care executives each one have given me different reasons. To make matters worse one of them told me that since i recharged yesterday my sms has now become 50 paise but when I told them that I want refund for my recharge and want to discontinue with Airtel, The executive actually told me that the service is available and that the Airtel super visor would call me but for the past 2 hours there is no concern from thier side. I wish to inform all the users here NEVER TAKE AIRTEL as they only know how to CHEAT their customers!

Though the Internet option was activated on 05-09-2007, I am unable to save the settings sent by Airtel on my Mobile to view webs. When I press the key on mobile to save the settings the title "Only 20 sets allowed .settings discarded " appears and saving of setting not taking place. Actually the internet was activated in April 2007 and was worked for 2 hours and suddenly it stopped. Then frequent visits to customer cell could not help to restore settings, hence I have cancelled the internet option in April . But when again I tried on 5-09-2007, this problem is repeating.

Airtel has a serious problem with their bill payment system for add-on connections. This would affect those who are making an online payment. Problem has been reported to Airtel and the ticket number Airtel has provided is: 13615899. I have also provided the payment reference number: 7441286823.

Whenever an add-on connection is taken, Airtel associates a second account number to the second phone number. Subsequently when a payment is made using the second account number, though the payment gets processed and debited from your account, Airtel has no clue or trace of the payment.

Additionally the bigger problem is the fact that the customer care is not ready to understand and respond to the problem. I reported the problem long back and subsequently I provided all the details they needed but no one has responded or are aware of the details I submitted.

This is such a frustrating experience and I never imagined this is the way they treat customers who are using their services for almost 7 years now.

My Mobile number has changed without my consent to someother number on August 30th 2007 evening without my knowledge and consent. I did not realize until I call my wife and she ask him from whose number I calling.

I do not know how to react such a irresponsible and carelessness of Airtel.

I logged a complain regarding this on August 30th night 9 PM, however the executive promise to call back within 30 mintues. But till now that is August 31st 12:15 PM have not got any call back from any of the airtel executive.

This incidence has really caused me extreme inconvenience and loss of business.

This is Pankaj chawla (m) 9896691592 from LPS Bossard Pvt Ltd(having near about 250 CUG connections, but i m very much disappointed with the services of Airtel( not only for the basic service of network they are providing but the way of handling customer complaints). on 11 of July i had registered the complaint regarding the no network in my house(add: 829/22 Jhang colony, near Bajrang Bhawan Mandir) and intially i had given the date of 16th to close this complaint, but when on the due date when it was not closed from that day till today i had called several time to diff diff Customer Care exe.s but not even a single person had taken my complaint seriously and gave me the next target date for the closing of the complaint.

i know there may be a big technica fault and it can take time, but atleast i have to be informed the next closing date for complaint. when i had also complaint to Mr. Amit Kumar Raina from Airtel, they had given me the Fake dates of 23rd for the closing of the same( i had not recd any message for the same confirmation also ) and the same thing happened that on 23rd also the complaint was still open

pl confirm me the reason that from 11th till today why the complaint had not closed and why the people from Airtel had not given me the next target date.