R/s sir,
the sum of Rs 50 has been wrongly debited from my mobile for downloading, since i have not taken GPRS SERVICE yet.
please verify thanking you

your's faithfully
abhishek awasthi
9893070243

I purchased 2 airtel connection under my name on which I paid Rs2000 for the plan in which they were providing a facility of 2 years incoming free. Also I was told that if I would pay Rs 25 extra for a month, my outgoing to a specific number (for Hutch) would be Rs0.30 per minute. My usage to that specific number was high, thinking it would be charged @ Rs 0.30 per minute but when I got the bill in my hand, I came to know that I was charged @ Rs 1 per min.

For making the payment, I went to the customer care office in Dwaka and spoke to him (rajesh). He told me that for some reason, it dint get active as it was showing "failure" on his system. That time he gave me a discount for Rs 300 stating that this service ( Local CVG)would get activate with in next 24- 72 hrs from that time. That was the month of Aug. Then again, i stated calling on that number thinking it would be Rs 0.30 per minute, but when the bill was generated, i came to know that again this month I was charged @ Rs 1 per minute.

I went to customer care of Dwarka again and told that guy RAJESH that this time I would not make the payment for sure. He told me that something is wrong in the system because of which i was facing this problem. This time he gave me a dicount of Rs 700 stating that this service would get active within 24 - 72 hrs. I even confirmed this with the customer care number (111) for airtel if my service was active( local CVG plan ), because i dint want to face the same trouble again. They confirmed that its been activated. I again started making calls on that number thinking its charged @ Rs0.30 per min.

This time my total unbilled amount shooted up to Rs 2500 as per Rs 1 per minute. When i went to the customer care office in Dwarka, I came to know that Rajesh has been transferred to some other branch. Later, somebody told me that he has left this job.

Now, I dont know where to go and where to file this complaint. I have not paid them the bill as if now and would not pay it unless they solve my problem.

Excess Data Charges without Supporting Documents during International Roaming
I am a customer with Airtel Karnataka for the past 3 years+ and have been regular and prompt payer of bills. My Mobile Number is 9972043211.
I traveled to Japan on 27th November 2009 and reached on 28th November 2009. I returned to India on 12th December 2009. THERE IS OVER RS.5375/- AND RS.9700/- CHARGED FOR DATA, WHEN I HAD NOT USED DATA TRANSFER / DATA CONNECTION.
Again, I traveled on 19th December 2009 late evening and reached Japan on 20th December 2009. I returned to India on 23rd December 2009. I received an SMS alert on 20th December tell me my outstanding as over 25000/- On 21st December 2009 afternoon I received another alert stating my outstanding as Rs.36000/- Within a span of 1 day without using data connection, I do not know how Rs.11000/- can be the increase.
I had disputed these data charges and till date without resolution, i keep getting calls from Airtel at all times and every time i need to explain the same story to their CSRs. Meanwhile, I kept Paying the Regular Plan, Call and SMS charges.
On 17th March 2010, my outgoing calls and SMs were barred even though I had paid all the phone charges except for the above disputed amount asking them to provide breakup of the sites that I am said to have visited. Till date they did not provide me the breakup, but had barred my Outgoing facility.
I hope at least now they will resolve, failing which need to highlight this kind of money making in press and take up legally.
NOW AIRTEL IS SENDING GOONDAS AND ROWDIES TO COLLECT MONEY WHO KEEP ABUSING AND THREATENING US INCLUDING MY AGED MOTHER WHEN I AM NOT AROUND. THESE GOONDAS ARE THREATENING TO KILL MY MOTHER AND BURY HER APART FROM KILLING MY OTHER FAMILY MEMBERS.
BESIDES, AIRTEL HAS BEEN CALLLING AND HARASSING SOME OF THE PERSONS FOR PAYMENT OR INFORMATION, WHOSE NUMBERS APPEARED ON MY ITEMIZED CALL STATEMENT IN THE PAST.
THERE NODAL OFFICER DISHES OUT STANDARD ANSWERS.
INSTEAD OF BEING LAWFUL, AIRTEL IS RESORTING TO CHEAP AND SHAMELESS TACTICS OF SENDING MESSAGES TO ALL THE NUMBER, WHOM I MIGHT HAVE CALLED AT SOME TIME DURING THOSE 3 YEARS.
NOT CHOICE, BUT TO GO TO THE POLICE AND HIGHER UPS FOR THESE THREATS.

I would like to file a complaint against Bharti Airtel Ltd. for
'financial harassment and mental torture' for the following matter.
Please file a complaint against Airtel Bharti Ltd. (Mumbai Circle) and send
me the form for dragging them to Honourable Consumer Court.

Below is the mails exchanged kwith Airtel, kindly
do the needful.
Rgrds
Maya ramanathan


---------------------Original Message--------------------------
Subject: Re: MOBILE NO 7738692881 [|BAL|7738692881|14072010902|]
Date: 14/07/2010 01:53:22 PM
From: [email protected]
To: [email protected]
Message body:
I am unable to understand how the number was deactivated
without being informed. I had network problem even when I
was in Coimbatore Tamil Nadu circle. When I visited Airtel office
there I was told it was roaming issue. After I returned to Mumbai
I had network and even Blackberry service was available.

After calling the Airtel customer care I was told that the number
was registered in Some Mr Ashish's name. I had given copy
of passport and photo of mine to the dealer in Nerul. When I
contacted the dealer he informed me that he had given my documents
only to the person who comes to collect. The mistake was done by
Airtel only. I think there should be a balance of Rs 700-800 in that.
How can you just forfeit that for no fault of mine. Due to sudden
deactivation of the number and blackberry I have gone through very
difficult time since I had given this number to many for my work.
I request you to give a proper solution or I will have no other alternative
left than to go to consumer court. It is not just matter of some money.
Service providers can not just take us for a ride causing inconvenience
to the customers.

Now I have taken another number 7709580765 in pune in Vikram Venu's
name on 12th July and trying to activate Blackberry but not able to do so.
When called customer care am told that it is still not registered in his name
and I have to visit Airtel gallery for the same. What is happening in Airtel?
Most of the galleries are closed down and we have to go far in search of gallery
and even we visit no proper response from them.

Rgrds
Maya Ramanathan


--- On Wed, 14/7/10, [email protected] <[email protected]> wrote:

From: [email protected] <[email protected]>
Subject: Re: MOBILE NO 7738692881 [|BAL|7738692881|14072010902|]
To: [email protected]
Date: Wednesday, 14 July, 2010, 10:23 AM

Dear Maya Ramanathan,

Thank you for writing to Airtel.

With reference to your e-mail dated 14/07/2010, you have expressed concern
regarding deactivation of your Airtel mobile number 7738692881.

We realize that this situation must have inconvenienced you.

We regret to inform you that your number has been permanently deactivated due
to negative verification on 08-JUL-2010.

Hence, we regret to inform that we are unable to refund the amount paid for
prepaid connection if the number permanently deactivates.

Once the number permanently deactivates we reissue the same number for new
subscriber as per the process. Hence, we regret to inform you that you will not
be able to reactivate the same number. Further, accept our sincere apologies for
our inability to help you at this point of time.

We would like to inform you that to retain the prepaid connection active, you
are needed to:

make outgoing calls
receive incoming calls
recharge your account frequently

In order to activate a new connection under Airtel Prepaid plan we request you
to walk-in to any of the nearest Airtel showrooms with the following documents,

APEF (Airtel Prepaid Enrollment Form) to be filled.
Address proof
ID proof
One Passport size photographs

You have to fill a prepaid form alongwith form 60/ 61 to retailer/Airtel
showroom and the connection will get activated within 4 hours.

Starter pack needs to be bought and the same is available in 49/- and to know
the details of the same visit www.airtel.in site.

For further assistance, mail us at [email protected].

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards


Sheeba R
Customer Care
Bharti Airtel Limited

I had taken a prepaid connection of Airtel in Februrary, 2004 with the number 9818556062. I got the same recharged from time to time. In January, 2006 I got the same converted in a Post Paid connection while retaining the same number. At the time of shifting from prepaid to postpaid as stated above, I had an unexpired balance of more than Rs. 3000/- standing in credit of my prepaid account. Airtel people had agreed to carry forward the same to the credit of my postpaid account to be adjusted against my future bills. I had since than following the matter with Airtel people for crediting of my balance to my account in my postpaid account. They have kept the matter pending for more than four months with the assurance that my said balance shall appear in my next bill. This practice continued for more than four months. Now suddenly they have told me than there was no balance in my account which they have earlier acknowledged on phone. They have thus cheated me.