I started getting charged (Rs 30 per month each) for 2 unwanted Value Added Services I had never subscribed to - (1)Airtel Talkies and (2)Celeb Gossip. With every unwanted SMS there was a number which I can call and "unsubscribe" (510100). On calling (for a week straight) they just kept on saying "This service is currently not available" charging Rs.2 for every call.

After that I decided to call customer care. The executive sounded irritated of having to take my call (though I'm paying 60p/min for this), stopped *ALL* my VAS's (including the one I had already paid for) and hung up rudely.

This is direct thuggery...what do they take the consumers for? I've switched over to another network, and have been able to persuade my office to not entertain call from airtel vendors (for 'official' connections) in the future (we've moved to Idea. I'm using vodafone for my personal collection now). I hope they rise up and take notice after the loss of 3000 high ARPU (>Rs.1, 000 pm each) customers; wish this was US so I could sue their as* off for this, but at least something happened...I urge you guys to act on similar lines in response to this...this is the only way to fight such corporate hooligans.

As now i am in 499 plan. I was using this plan fpr the past 4 years..
In my plan they hav told 256kbps internet speed. But now its too low.. they r not providing the above mentioned speed.. now my internet speed is 153kbps only. so i request you to increse the speed as early as possible. thank you...

I booked for the airtel dsl connection sometime in augst airtel had to launch its services in dwarka form 10th sep and at the time of giving the deposit we were told that the account swould be activated between 10-17sep, today in 22nd and all i get from these guys is no positive response, u do expect such delays from measy cable operators but a big company such as airtel should not let these things happen, i seriously think there managment of affairs is not upto mark, i would not recemmend any of my friends in dwarka to go for airtel.

outgoing messages are barred from my airtel prepaid number
+919937253259 since july 5, 2010.

My wife receives a call that she has a pre-paid Airtel connection and there is a special promotion going to convert it to post paid by paying Rs 500. She agrees to make this change and somone comes to our home from Airtel and fills up a form and asks her to give a photo id and copy of the drivers license. Then he leaves his name and number as Rohit - 9810664787 and promises it will be done within 24 hours.

She believes this person as he had all her details and pays him RS 500 in cash and does not insist on getting a receipt.

After a week, she tries to follow this up as the phone is still pr-paid and calls this number and realises that the number does not exist.

Since then she has been calling Airtel customer service to find out what is the status and everytime she hears a different answer. She has been asked to fax the Airtel form which is the only proof we have for this and she has already done it thrice.

She has managed to get in touch with Rahul Malhotra, floor manager and he claims that the complaint is closed as someone from customer service has visited our residence and she has changed her mind. They are full of lies and when she asked to provide evidence of such a communication, there was no answer.

As expected they always say that they will get back to you in next 24 hours and it never happens.

At this stage we are not sure if we have been cheated by an unscrupulus employee as it could be a well organized scam. We also believe that it could be an insiders job as the person pretends to be an Airtel employee and give all the personal information to win your trust and gets money in cash and disappears.

This will be only possible if there is alink between someone from inside Airtel. Selling database of information is another thing that should be prevented. These companies try to make money by selling your personal details which gets abused by unnecessary calls and exploiters.

The call centre guys are absolutely hopeless and I do not know why they should be there in the first place. They only give you run around and you achieve nothing.

In fact Airtel is advertising this kind of scheme and making it easier for this kind of things to happen. Now we are in a situation where we do not know where we stand.

I strongly feel that Airtel as a company should ensure that we as a customer do not get affected as their name and pre-printed stationary is used to document this information. They also should have a better customer service facility rather than employing this kind of incompetent people.