Airtel
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Category: Electronics
Contact Information
India
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Airtel Reviews
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sivakadaasham
May 31, 2010
Ruthless customer service
I bought a prepaid sim card for my mother who is flying to united states for an urgent reason. But i was unable to contact the customer service to activate international roaming for the number. I have tried all the means to contact them but nogo. Their customer care number is not working. They are not replying to the e-mail. I never expected such a kind of ruthless service from Airtel. I strongly recommend not to purchase Airtel anymore.
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Khizeromer
May 30, 2010
Airtel's way of getting back...!
I was a loyal customer of Airtel cellular services for over 8 years, during which I made payments religiously of sums always exceeding more than 2.5 K immediately after the bill was generated.
In March 2010, my company capped mobile usage and asked us to adhere to it. Thats when I committed a criminal mistake of tweaking with my tariff to identify a more economical avenue. To my horror, the new plan that were advised by Airtel proved more expensive than my former plan. I worked out all permutations and combinations, but Airtel's rigid plans did not offer any viable solution.
Thats when I decide to subscribe to another service provided who offered me a solution to my problem.
However, I did not relinquish my Airtel number since it was widely shared amongst peers and friend.
I migrated my services from Post paid to prepaid, while doing so I cleared my outstanding, and requested them to furnish my bill once it is generated to claim for reimbursement.
That's when all the bloody trouble started. Being the owner the number, I was aware of the average usage and the payment that I made every month, however, Airtel's customer service insisted that I pay over and above as buffer. I acknowledged and made the additional payment... This is what you get from Airtel for 8 years of LOYALTY!
When the bill was generated I noticed that Airtel owes me a certain sum that was paid in excess despite my reluctance.
It has been, god knows how many days and how many countless call to their imbecile customer service to recover the money, but to no avail!!
If that wasn't enough, to add salt to my wounds, they have not delivered the bill even to this day (Nither though E mail nor through post)!!! I was required to furnish the bill to my company before a stipulated time to get my money back, but that never happened and I incurred losses and pay out of my pocket!!
There was a time I felt proud to be affiliated to Airtel ! But today, I am glad that moved away! There is no reverence for a customer, all they want to do is milk you till you wither.
Their network is nothing to write home about and their customer service has gone to the dogs.
I feel bloody betrayed and cheated, I so want to swear at this moment! But my conscience does not permit me to do so!
Any shrewd consumer will stay away from Airtel! Believe me there are other service providers who value your association!!
Airtel sucks...
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praddeep2008
May 28, 2010
block of sim
i use airtel sim no. is 9685127505.and this sim was theft so i want to block my sim as soon possible as.
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Kirantm
May 26, 2010
Airtel executives harassment to my family for pending payment
" Airtel Executives using foul language and harassing my family for pending payment"
1 was using a post paid connection bearing no 9845666693 i have been your
customer from past 5 yrs and have been paying huge bills from a long time, As the
situation got bad i lost my job 8months back and was enable to pay the bill and
a pending amount of Rs.8000.00 is balance which airtel claim is 10, 600.00. sometimes 15000
The problem is from past 3 months your airtel collection department
is harassing my family member and friends with threatening calls stating that
they would disconnect there numbers and abusing my mother sister and wife
time and again, they use very foul language to the ladies and others too...i
was ready to pay 3 months ago itself but the executives activities has made me
not pay due there rowdyism talks and shameful behavior .i have
also complained to the customer care endlessly but nothing has happen
Yesterday ie...25-05-10 at least 20 of my friends and family received
calls threatening to disconnect there connection...my wife who is innocent
receives 20 calls from male and female executives at even nights with abusing
talks.they even told my wife that "your husband is bustard and thinks
more worse than that ...they told my mother to beg on the streets and pay my
bill..they threatened me that they would even break my legs and take the money
out.thats horrible shame on airtel.
Tell me does a human does not have any value if he does not have
money...even the the executives have harassed my sister for the same.
Does your team do not have the decency to behave ...and more than tht i am
available in my residence always and not absconding anywhere.they never call me
instead are accesing my call data and calling everyone
Today i am thinking of giving a Police complaint and approach consumer court
for the same please let me know what i need to do now its not about money its
about self respect.
The numbers of the executives who harassing are :
9945104555
9945104556
9972353192
43410630
9980652612
the names that they say are pallavi, venkatesh, rajeswari and etc...
please contact me on 9901509100 (my sister mobile ) if u wanna take action if
not ill go to the media, court Wat so ever to protect my family
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Kamal Bawankule
May 25, 2010
Refund of Money
Ref No:525091348
this is trans id of internet bank...
My money got deducted, but i didnt received refill amount..
My money should be refund to the account:07942470013597
My mobile no 08971813385
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Ravibaskar
May 25, 2010
Improper Deductions
I have given e-mail complaints about the improper deductions made in my prepaid account. the text of which is reproduced below. I haven't got any feedback from the company eventhough a reply mail has been sent by their customer care officer.
This is regarding my pre paid connection I am having with you [97041
95367]. This is AP region number.
Recently I moved out of andhra to chennai. During May 1 & 2 I was in
bangalore when suddenly an amount of Rs125 has been deducted from my
account telling that I have downloaded some services for which i have
not made any initiation. I got in touch with your customer care at
andhrapradesh who inturn was insisting that i have licked some links in
the messages i have received. If I got some message then the same should
reside in my phone, isn't it?. I haven't any excepting the one of some
archies subscription which tells to click to de activate the same else,
i will be charged 30Rs. If I have downloaded some games or some thing
like that the same should be in my mobile that is alos not there. When
informed about this the customer care person has told me that the
problem will be resolved by 4th May. Till date the same is not resolved.
All in all I feel I have been cheated and for a big company like you,
these type of cheap tactics are looking good.
Request you to look into the above matter and give me a satisfactory
reply. Prompt repayment of the deducted money will be highly
appreciated. Or else please let me know the next escalation level where
in I can tell the grievience.
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vikasanand
May 24, 2010
Complaint
To Nodal Officer.
Hi Sir,
This is to bring to your notice about the worst nightmare that i had with regards to my airtel connection.
I have been using Airtel Postpaid for about 8 years and never had such experience and always i trusted airtel as it has got the best network and good customer service, but the pain that i have gone on saturday was the worst thing that could have ever happened.
Please find the details about the same:
I wanted to convert from Postpaid to Prepaid and i called customer care with regards to that and there gave me details that i have to clear my outstanding amount, unbilled charges, migration charges i asked them why there are charging 100 rs as i have been using this connection for long and there bluntly said that there will charge, then i asked to transfer the call to supervisor where one of the lady by name Vellora from escalation desk handled the call and told me that migration charges is refundable and it will get adjusted in the next bill which will come to you, i was happy with this info and i confirmed for almost 3 times with her r u sure and she said that yes its right info.
Based on above information i went at 5:30 PM on saturday evening to Airtel Showroom, Shivam Road, Hyderabad where one of the executive (i dont remember exactly his name was Sudhir) i asked him the details about the procedure and he said that follwing details to be given: Outstanding bill, unbilled amount, migration charges which he said its non refundable amount and i was shock on this and Rs35 for lifetime validity, i was shocked to hear all this, i asked him why are you charging 35 Rs he says for lifetime and u will get incoming, he spoke very rudely to me and raised his voice, if i would not have been educated guy i would have slapped him there as this is not the way he will speak to customers, sack him u guys will be benefitted. I asked him can i talk to someone superior he said as its saturday there is noone that too very rude.
I called customer care from airtel centre and one of the lady answered the call and i again has to tell her the whole scenario where she understood and immediately told me not to pay 35 rs for the bill, she gave a waiver for the same which was really courteous and also she talked to the guy at relationship centre and explained him.
Then this guy told me to go to the next counter and he will give me all the details about the amount i have to pay and again there was a shocking incident there this guy tells me to pay: Outstanding amount, unbilled amount, migration he again says its non refundable and also he told me to pay 55 rs for prorata rental, i was shocked i asked him why everyone is giving different info and this guy says thats procedure, but i have gone through the pain of my life.
Then again i called customer care and did not wanted to speak to any agent and told them to transfer call to supervisor Manoj from escalation department took the call, i again have to explain him the whole scenario and asked him why is he charging 55 now again?? manoj told me no we dont charge that amount and he talked to the person in relationship centre and explained him procedure, and there both entered argument that from backend team relationship centre was informed, what sort of crap is this??
Sir why do we have different versions 1 from customer care, 1 from relationship centre.
This is the shocking incident and the worst nightmare experience that i have, i really feel sorry for my self for using airtel connection for 8 years and getting this treatment, i was a long customer for you but though i have converted to prepaid i will not stay for long as i dont want to have these experiences again.
Please listen to all the calls on saturday that i made to call centre from 12:30-1:30 and 5:00-7:00 and you will get the version.
I was working as an Assistant Manager with Idea but never used that connection and the same story continues here.
Please look into this and i want the compensation for all the worst things that i have gone through and spoiling my weekend saturday evening.
Please find the details as follows:
Name: Vikas Kumar Anand
Address: 3-14-21/2c, Raghavendra Nilayam, Ramanthapur, Hyderabad
Mobile No: 9866050374
Regards,
Vikas Kumar Anand
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kolee232001
May 24, 2010
grievance from a airtel senior customer
I am very disappointed with the service provided by airtel personnel.
I have been a loyal and senior customer of airtel.I am considering changing my current broadband connection
to some other service with more consistency and concern for their paying customers.
I have been under tremendous mental harassment regarding the inconsistency of email and phone correspondence.
There are many reasons for my current mental anguish. Airtel is not the only broadband service provided, I do have other options.
1.When I switched over the plan to 2mbps 4 gb plan in april.My speed got upgraded only after the plan changed.
I was under the impression that 4 gb for was from the day of the plan change.
I was not informed about at all about the prorated calculations.
I was under a huge shock to see a bill of 3665Rs
2.When I asked to be switched from the next billing cycle may 26th to 499 64kbps unlimited plan.
To my shock my speed is 64kpbs today.
I have email correspondence shown below stating that the update will happen in the next billing
cycle only, the mistake was on the side of airtel and to ignore the previous mail.
I was initially planning to switch my plan to 899 unlimited plan 6 gb at 4mpbs and 256kbps after that.
One representative advised me airtel was offering only 512 kbps upgrades to all airtel customer
and they no longer offer speeds under 512 kps.Under his advisement I opted for the 64kbps unlimited plan
in the thought it was actually 512 kbps plan.I thought the initial speed itself would be 512kbps.
Then I asked another personnel today he said the upgrade would happen by june 1st and another representative
said it would take till end of June all in the same day.I don't know when it will really happen.
Please forward this email to your higher officials to know the difficulties of your valuable customers.
I am going to deliver a personal letter to the concerned head and to make sure no other customer goes through the same
pain and mental stress I went through.Make sure all your personell have consistent and current information.
A.GOPALAKRISHNAN
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MOHAMMAD AFZAL ANSARI
May 23, 2010
DEDUCTING BALANCE FROM THE AIRTEL SIM
Kindly look into the matter, regarding friend chat has been activated. I would like to deactivate the friend chat. And deduction should be stop. Sometime, we cannot call from this number. So, please rectify all those problems & stop deduction from my mobile. Number is 9771341557.
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tirupati
May 23, 2010
poor customer service
We are the corporate customer of Airtel for last fifteen years. The customer services have gone so bad that no action is being taken for repeated mails. Our request for detailed paper bill for ten connections is pending since NOv 2009, Inspite of complaining to Nodal officer, No action is being taken. They are still sending the bills to email id which have been changed by themselves. these people are so great that while updating their records the first word of our email id have been removed.Everymonth we have to complain to custmor care and they send paper bills to us which we never get. On every complaint, the executive says sorry..sorry and next time wont happen assurances. But for last six months same is being continued. We have to make the payment without bill or get the bill collected from the customer care.It seems Airtel is not able to take the competetion from other players and given up the hopes of any survuival. We are so much upset with the services that we are waiting for the number probabilty to switch over to other service providers. We have connections from tataindicom also. whereas in one complaint they have reversed the wrong billing charges themselves. In my opinion, Airtel doesnot stand any chance in the market with this level of customer service. There is no way we can contact their senior officers. No email ids are provided except the nodal officer on the website.
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