Airtel
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Category: Electronics
Contact Information
India
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Airtel Reviews
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cnu_323532
February 19, 2010
Customer Care
Hi,
Iam using Airtel from 6 months..it has good network and very gud customer care response..but yesterday i called to custcare one issue relating to my Tariff Validity...they have ended the call abrupty...and it was happened for me 5 times yesterday...after that iam not able to reach custcare only...i think they kept a limt on number of calls...
It is realy hurtng when custcare ends the call abruptly..whom to blame and whom to Question...Iam posting it with a hope of taking issue infront of them.so that it will not repeat in future...
for Reference iam giving Refno:0219497828...
Please check this and do the needful.
Regards
Srinivas.
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Namit Nangia
February 19, 2010
Cheating customers by misinforming them about the plans
When you switch to a plan, or add up VAS like GPRS etc to your mobile plan, how do you get to know about the plan ? Customer Service (121) right ? They tell you the plan details and you switch or upgrade to the plan...
I did the same. But when I switched from Blackberry 299 to 499 plan I was told 500 MB of data usage is free. (Which seems fine specially if they are offering unlimited data plan for 899). I switched to that plan.I would have used around 50 MB in a month and to my surprise, the bill just for the data services was whopping 17, 000 !
When I asked about the details, I was told that as per the plan, the free data usage is 500 KB not MB. This issue of Customer Service (121) misinforming the plan has been pending for 3 months now... and yesterday all my outgoing calls, sms, emails etc. got barred. I went to their BG. Road, Bangalore office (which is the head office for Karnataka) and the customer executive their told me that they can not assist me with this issue, only 121 can help. I spoke to the guy who presented himself as the head of billing team and bluntly implied by his never ending repetition of "Sir, our customer care could not have told MB instead of KB" that I am at fault here...And as per the policy they can not share the 121 call when I activated the 499 plan ! Do I have to go to a consumer court to get it resolved ? (There seems to be no responsible response from Airtel)
I am frustrated with
1. what a company - they have grown so big that they don't have the decency to attend to a customer. 1 customer falling off their service doesn't affect them...
2. Rs. 200 extra (499 plan and 299 plan) for 500 KB ! What world do we live in... what's the next ? the call charges are Rs. 16 / minute and 121 tells you 60 paisa per call ?
Customers have no power in this country what so ever ! - I know the next thing will be Airtel stouts outside my door barging in to claim their money !!! (as per the horrible stories I have heard...)
My humble advice to all you consumers is, not to fall into any of the customer service executive traps, always call 121 10 times and ask about the plan from 10 people before making a decision. You never know which one of them is tell you the correct plan.
I hope someone responsible at Airtel reads this or at least, this review saves you the harassment that I am going through...
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pundir_vivek
February 19, 2010
Hellotunes
I want to complaint to airtel about their advertisements they play while somebody calls me, instead of playing the song for which I am paying airtel 30 rupees per month and 15 rupees for the song that i want to be played. This is a really shameful behavior for such a big company. I am considering filing a case with consumer court against Airtel for misleading consumer.
Mobile No. 9892909363
Name : Vivek Pundir
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Nikhil Gupta
February 19, 2010
no refund of my data card deposit
It has been 8 months since I disconnected my Airtel data card. No signs of refunds yet. When I call them, they tell that cheque was returned. I used to receive all the bills at time at none of them was returned. I always believed that Airtel was a good company but they are like others(Reliance).
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Subu
February 19, 2010
No response when asked about Refund
Hi
I am Subramanian. I have been using Airtel broadband connection for the past 1 year.
My Broadband land line number - 040 40204823.
I recently shifted my room in the same street and i placed request for relocation.
After few days, i got a response that there is no feasibility in that area. Then i placed a request
for Cancellation.
Last week (Feb 13th), one Sales person came to my room and he was enquiring whether i need airtel boradband
connection. He checked for feasibility and he said YES. Please note that for the same address, just one
week back, i got a call that i do not have feasibility for connection.
Then, he collected 500Rs and all the documents which are needed. I even gave Rs.1000 extra which is required
for Bachelors as Security Deposit. With in 2 days, they said connectivity is not there.
My issues,
1. Without checking the correct feasibilty, how can one collect all my documents and Security Deposit : 1000 + Installation Charge - 500.
2. 1 week back, some one from Airtel told, there was no feasibility and last week some one said, there was feasibility and 2 days back, again
3. When asked about refunding of my money (Rs.1500), no body is giving me proper answer.
4. Time & money Wasted for these people and repeated calls.
5. When i called Airtel Cusomter care, they did not serve me anything. They simply said it is not related to us and asked me to call directly the Sales person. Should Airtel Customer care should be in sync with this info ???
Sales Person who collected documents and money.
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Shivani Enterprises
Contact : 96030 79228/967527789
Sales Manager - 9550022888
Office : 040-40178712
My Details:
S.Subramanian.
Contact number - 91-9000818115
My present address
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Begum Jani
H.No 1-111-1-7/8,
Opposite to Srivastave Enclave,
Near 8th Police Batallion
Kondapur
Hyderabad-500 084
My previous address where i was using Broadband line (040-40204823)
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Hno 1-115/A 2nd Floor, Anand Residency
Kothaguda,
Kondapur,
Hyderabad - 500 084
I hope i get an answer from anyone soon.
Thanks for understanding. Feel Free to contact me for any details.
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ANTES MARUTIRAO KANCHANI
February 19, 2010
MONEY RETURN
Sir,
Please find enclosed here with Money collected from me. Arrange to send the money back.
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niloo
February 18, 2010
MESSAGE ALERT SERVICE NOT CANCELLING FROM COMPANY
I AM CUSTOMER OF AIRTEL MOBILE SERVICE. MY NAME IS NILESH BHOJANI, MY MO. NO. IS 9898006239. I HAVE ALSO COMPLAINT IN AIRTEL CUSTOMER CARE NO 121. BUT HIS EXECUTIVE TALKING ME YOUR COMPLAINT MAY BE NOTE PROVIDE TO COMPANY.
MY COMPLAINT IS : IN MY CELL PHONE ALERT MASSAGES OF MANY OTHER ADVERTISING OF COMPANY. SO THIS MASSAGE SERVICE IS CANCEL REQUIRE URGENTLY.
OK THANK YOUR REGRAT CUSTOMER
NILESH I. BHOJANI
Mo.No. 9898006239
[email protected] |
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Deepti Patil
February 17, 2010
Deactivate job alerts. 5432105
Plz deactivate job alerts. 5432105
i want to deactivate this service n my mobile no. is 9960822743
this service has been automatically renewd without anything done by me. and i am being charged Rs.10 for 10 days without any activation done by me
plz. check this problem
n do the needful
thanx n regards
Deepti
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kku
February 16, 2010
donot pick my phone
Sir,
this is kishore 9678118021 have another complaint that when i call the airtel customer exucative they did not pick my phone. why?
Sir jab may airtel customer exucative ko phone karta ho to woh log mera phone nahi uthate. agar woh ham castimer ko response nahi de sakte to hamara numbar kat dijiye . May koi dusra service ka numbar lerlong ga.
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kku
February 16, 2010
Cut of my balance
Sir,
this is kishore upadhyaya 9678118021 have a complaint that my balance have cut without no any ressonns. today 16-02-2010 dated have cut 15 rupees.
Sir I want my 15 rupees. or you will dissmis my SIM number .
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