I was told that 3g services were available n asked if i would like to try them.I said yes.But the catch was I was in Pondicherry at the time where Airtel doesn't have 3g services.My phone always displayed the edge network but still I am being charged exuberantly for 3g services which i did not receive. About 8 calls to the customer care and still no solution, just some complaint numbers.I have changed from a person who used to recommend airtel to a person who would strongly advice against it.

Mobile 9963011414 - Complaints closed without informing customer repeated times - 33376567 - 30/07/10 & 33381206 - 31/07/2010


In the month of April, 2010 (complaint 40320108747) i was faced the problem, after several remainders and followups i get the statements.

Recently i was faced the problem to view the mobile TV on mobile and complaint raised the same in 121 customer care after that they had closed the complaint (forgot the complaint number) and said problem was solved without confirmation from me and without informing. After that i was raised the complaint again (refer sub line for complaint numbers) but till now this problem was not solved. I was changed my mobiles in twice for updated mobiles.

On 5th Sep'10, i was informed airtel customer care people regarding value added charges was incurred in my bill without using / operating mobile TV. But customer care people not interesting to solve or waive off the charges and not able to raise complaint also and not interested to escalate the issue to team leader or superiors.

What is going on your customer care, TRAI has given rights to close the complaints without solving or without informing to customers.

Dear Sir / Madam,

I had a post paid connection with airtel number 9880018854 for which I had given standing instructions for payments through my HDFC bank credit card no. ends with ... 8207. As I lost my cell phone, I surrendered the above number to airtel office at Mathikere, HMT Main Road, Bangalore, on 17th July 2008, by paying Rs.320/- which was due as on date. Since then I had been receiving the bill statements which were showing due payments. When I approached airtel office where I surrendered the number, they told they will look in to the matter and asked me to ignore the bill statements as it is settled in advance; but I was shocked to know that the bill payments have been made from my credit card for extra 4 months after surrendering the sim card. Immediately I approached my banker and cancelled the standing instructions given for the above said number.

I have been asking for the reimbursement of the excess amount (Rs.1300/- apprx) which was credited to airtel from my credit card, but airtel authorities are not responding properly instead they are giving flying answers. I have produced all documentary proofs (acknowledgment for surrendering the no., credit card statements etc.) to airtel office at mathikere but nobody has taken any action on this. I asked airtel to check the credits pertaining to the above no. after the date of surrendering the no. whereas, from last 1 year they are telling they have not yet reconciled the account. I really wonder how a reputed company like airtel can not maintain a simple account of customers!!! Even after one year they have failed to give a proper reply to my request. I am working for a reputed company in Bangalore as a finance manager where more than 500 employees are using airtel corporate connection. Now I am afraid to continue the service with your company on experiencing such a bad service!!!

I request the concerned authorities to check and rectify the error in account and reimburse the excess amount at the earliest. Your earlier action in this regard may highly appreciated.

I have been getting wired promotional messages from airtel for more than 50 days. For which i've requested them repeatedly to stop any kind of promotional messages. the call center executive said that your request will be processed in 45 days, but even after completing more than 50 days, I am getting these messages even more frequently. They are so disturbing and and now started creating stress. I'm aware that TRAI Ombudsman give 45 days time to stop these messages. Please guide ...

I would like to state that there is an enormous delay in logging my application for post paid connection, which was initiated by one of the Airtel Executive, by name Miss Aiyasha, even after providing all details pertaining to address verification etc. I received a call from Airtel on 04-12-20007 & the representative, Miss Parimala, was expressing that login was possible for want of address proof even after me submitting the Bank statement. I fail to understand the reasons for the delay in activating the connection. I hope, I would be receiving a favourable reply telling that my connection is activated. My mobile no is 9880169288.

Regards,
RAVIKUMAR M S