I called Airtel customer care for the cancellation of my postpaid Add on as I lost my sim and hand set.The agent said that it is disconnected. But after 4 months I checked the hard copy of my mobile bill and i was still getting the bill for my add on. They take the money for my bill from my credit card so i was ignorant of this. After this I called around 20 times to disconnect the add on but they were insisting mr to take another number. I also paid around 1400 unnecessarily for the other number which they didn't refund. Its a very big torture. I am switching to Vodafone.

I am Sujata, using Airtel since past 5-6 years. 2 Years as an employee in Delhi and then as a customer.
I know the goods and bads about it and have accepted both. For some reasons Airtel was always close to me.

As my boss 'Gopi' the COO for the UP East circle used to say. There are 100 people using Airtel. If you gv bad services. The 90 would just through it in a bin and move on to some other network. The 10 who took out some time to gv u a feedback and a chance. Respect them.

1 because of A R Rahman's tune which was my group's fav in college. 2. Cause I was an employee.(one of teh best employees of Airtel UP east)

Feeling bad at the state at which Airtel is now. I don't know if anyone would check my complaint, but writing cause want to.

Airtel is moving towards Relaince stage. Selling a lot of connections but not being able to assist the customers. Shame.

My last month's payment was 1000. Had recently joined a organization at Pune Satara Rd (I live in Koregaon Park and always make payments at the outlet in Kalyani nagar)
1st I kept calling customer services if sonemone could come and collect money from my house or office. As when I left for office the outlets were closed an when retured at around 9-10, they were closed. Agents said it can't happen. The online option was nt working for more than a week, i don't know why.

Finally I went to the Satara road outlet and wanted to pay by card, but the person there mentioned that there was no electricity so can only take cash and it will be updated only when electricity comes and so will nt be able to gv a receipt. I was ok with it as it has happened a lot many times at the Kalyaninagar outlet and I used to trust Airtel.

I had 700 cash which I made the payment from and forgot about it.

Since past a week i am getting calls, receiving sms about the payment which should be 300 of the earler amt left and 1000 which is this month's bill. I would have made the pay in 24 hours if it was just 1300 but the bill was 2000 as the 700 was never updated, either the guy kept it in the pocket or Airtel added it to its kitty.

I called up the customer services more than 5 times after listning and staying at the shitty IVR for more than 30 minutes every time I called. The agents as usual with their learnt script saying sorry and OK on everthing without undersatnding the meaning of it. Just for the heck of saying. The biggest mistake Mr. Mittal did was after taking a decision to outsource the customer services. I was proud of Airtel now I feel I am talking to the railway enquiry. It is so shitty.

I was promised call backs twice. It never happened. One got to speak to a supervisor 'YOGESH' > I bet my a month's salary he was not a supervisor. A bully who was just being payed for serving customers but he was not more than a teenager, who has decided not to listen to anyone even u die crying. I am ashamed of Airtel if he was really a supervisor.

Finally my outgoing calls got barred. And now nt in a mood to call up customer services and say the same thing which i have been saying.

Already spoken to Hutch and Idea people and will atke a connection by evening.

Feeling Sorry for Airtel who lost one the loyal customers.

i have been cheated with postpid connection last month by one of the Airtel agents by name Mr. riyaz. My sim no is 899140021201388551. sl no 347976.
since the connection was thrust upon me by cheating me with some false ideas that the connection is a free offer for my inter connection bills paid in time.
Hence i would request you to kindly deactivate this number with immediate effect.
Inspite of repeated requests to your customer care officers to deactivate this line sice the connection was given to me no action has been taken so far.
The number is 9790921871
thank you ,

meenakshi kishore

I am a customer of Airtel
My mobile no. is 9810960960.
Account No. 102-101410956
Bill no. 688657270

My latest bill shows previous balance for an Amount of
Rs. 1,142.49(Rs. 1092 + 50)
This previous bill of Rs. 1092 was to be deposited before last date 8 Nov.
I had made an online payment for the same as Rs. 1093 through online payment system of Airtel India by my citibank credit card on 7 Nov at 8.30 a.m.
Airtel at that time accepted the payment & gave my bank, Citibank an approval no. for this payment.
My bank has cited this no. as : 060875.
But, even after all this Airtel Billing department & customer care doesnt stop harrasing me. Everyday i get numerous messages, & phonecalls asking for this amount.
Payment that i have already made well before last date.
It should be noted here that I am not going to make the payment again.
I have given these details alongwith the approval no. to the customer care representatives, but the unethical & Unjustified demands & phonecalls don't stop here
I was even threatened that my connection will be disconnected.

I am warnig Airtel, If they dont stop such an unlawful act here & send me an apology letter & waive off these charges, the company might have to face repercussions in Consumer Court.

As for the Billing demands for this month, due on 9 dec. I have already sent the cheque, via drop box, at manav chowk, Rohini.
The amount in this cheque is Rs 427, as this is the amount actually due on me according to call charges Last month

Hoping for an urgent & favorable responce

Veena.R.Kant

Dear Complaints Board visitors,

Reason behind mentioning this issue in front of public, is to make awareness about Airtel's Customer Service:-

The Story starts from 6th September, 2007, On this day, I purchased two Sim Cards, (Postpaid/Prepaid) with a Government Scheme from Bandra (E) Samaj Mandir, my numbers:- Postpaid(9987163133) & Prepaid(9967430669). Actually my issue is against my postpaid connection, after couple of days my postpaid number has started, it continued for only four days, & suddenly on 14th September, 2007, my outgoing calls barred, because Airtel's verification department says my residence verification came negative, says didn't found the place, which I agreed. After that day, I went to Airtel Gallery (Chembur) for making a complaint against my address verification, they says, verification person will come on Monday 17th, 2007 at 6-8pm, but they didn't. Then, after doing follow-up continuously about the same, & replied that, they will come in coming days for address verification, atlast on 22nd September, 2007, they verified my residence proofs & rest of the documents to avail my Airtel Postpaid Connection.

As soon as my verification done, after couple of hours, my network goes off & also my incoming calls barred, on my mobile message displays "Sim Registration Failed". Then I called to 121, they says for postpaid queries or complaints, I have to call 9892012345, from any Airtel postpaid number or any Landline. Except my new postpaid number, i don't have any nearest postpaid numbers with me, Then I tried from my Landline (25558184) to Airtel Postpaid 9892012345. After completing all IVR instructions from customer care, It says "Please Check the number". Now main tense situation created on 24th September, 2007, I have received Airtel Bill, which is an amount of Rs. 312.52/-,

But my question to Airtel is, without using my new connection much, with the monthly rental of Rs. 200/-, my call cost is Rs. 0.25/- Airtel-Airtel, & other Rs. 0.30/-Airtel- Landline/any GSM, How come my Airtel Bill comes over Rs. 300+, & second is from past two days, 9987234865 Airtel Nodal Officer's number, Where not a single human being was picking-up.

Atlast, I got frustrated, only I found you as an option to intimate about Airtel's useless service, which they have provided, to the customer like me.

Describing breif about my Airtel Connection:-

Name:- Mr. Gunvant K Patel
Postpaid Number:- 9987163133
Monthly Rental:- 200
Bill Number:- 664478162
Bill Amount:- Rs. 312.52/-
Address:- Room No-5, Vishwanath Koli House, Nr-Daria
Daulat Bldg, Sion Trombay Road, Trombay Koliwada,
Trombay, Mumbai- 400088

Now after Airtel's wonderful customer service, I as a customer of Airtel postpaid, I have decided that I am not going to pay the first bill which I have received, at my place on the same address which they have given as a negative place.

Please think about this, with negative address verification, how come airtel charged. Just imagine what Airtel is delivering customer support to the customers like me.

Compliants Board visitors, please suggest.

Thanks & Regards,

Deepen G Patel
9967429369
9987163133
9967430669
25558184