I subscribed a product offered by the company for post paid mobile users (125 minutes of STD @Rs.1/minute for the cost of Rs.150.00) for my no. 9872030940 but the company unsubscribed the facility without my consent and started charging me with normal tariff without my request for the same.
When I enquired from the customer care, they asked me to get them an e-mail from my employer confirming that the employer has also not requested for the unsubscription. Here it is pertinent to note that my no. is a personal no. with corporate assurance in case of default and its working since year 2003. When I told this to the customer care officer, she refused to accept anything and very rudely replied me that what she is telling me is the truth and whatever I am narrating she has nothing to do with it.
the conversation has been made with the customer care officer on 17.04.2008 at 05:15 pm
The overbilling is not an issue but how the company or its officials commit any mistake and blame the customer for it without taking any responsibility upon them.

I have not applied for any postpaid mobile connection from Airtel. But keep getting bills in my name and correct home address occasionally. The Number is 9893302659

When I got the bill first time I emailed the company at [email protected] and cc to: [email protected] on 2nd April 2007 requesting them to look into this as it is a suspected fraud and do immediate investigation. Obviously I did not make any payments to this bill as the telephone is not used by me nor I have ever applied for the same.

I got a computer generated reply that the compliant would be looked into.

The company should have immediately blocked this number.

I am surprised to get another bill now after a gap of a month and surprised to see that the previous bill are all paid. This means the fraudster is using the telephone with the connivance of some of the company's employees. I have sent the company one more email informing them to block this number immediately and inform me failing which I have to register an FIR with the police. I also wanted to contact their CEO. Unfortunately the search for it in the internet did not give any result. Instead I got this site reference which showed so many complaints on by several people on AIRTEL.

A great shame on such a company who boasts too much. They need to do something to train their employees properly.