Airtel Prepaid
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Category: Business & Finances
Contact Information
India
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Airtel Prepaid Reviews
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November 27, 2007
deduction of amount
26 Nov.2007
To,
Bharti Airtel
Dear Sir/Madam,
I'm Airtel prepaid mobile subscriber. My No. is 99715-11532. I often receive network SMS, and unnecessary calls, to activate hello tunes. I refuse every time. And requested not to send me these kind of calls when I'm on roaming. I contacted 121, and sent SMS not to make these meanless calls.
After doing that Airtel charged me for 11.45 Rs., I want to know when I already asked not to subscribe that service then why I need to pay. If Airtel do that then that is not a perfect business style, and totally, violation of Consumer Rights.It is uncivilised method.
I called 121 to enquire about that but, they have only one answer, we can't return this amount.That is not good reply from a reputed network Airtel. It is senseless if Airtel steals money from ones account like this way.I think you are indirectly forcing customer, to close the service.
If you care the customer, plz give me a call.
I think you'll take care in this matter.
Thanx.
Satinder Singh
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November 27, 2007
hellotunes
I want the song "Kya maine socha one love" as hellotunes from the film RAKHT
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November 14, 2007
Worst Services.
My mobile phone which is a lifetime prepaid connnection. had not given problems in the past two years. Last month my phone no. 9867399365 was disconnected given a message for non submission of document proofs. wherein when i had taken the sim i had submitted the documents on that basis the sim was activated. when visited the Airtel gallery they informed me that due to recent crisis they have disconnected the prepaid cards. I submitted the documents on 3rd November, 2007 . the customer service told me that the same will activated in 24 hours (their 24 hours is 8 hrs on working days i.e. 3 days.) I visited the Airtel Gallery (Ghatkopar - opp. Odeaon Theatre) again on 7th November 07 as my sim was not activated. The per son at the gallery informed me that the network is down it will be done by evening. When on that day it did not happen i visited the gallery on Thursday. At the gallery the customer service activated my phone when i returned home i came to know that the person has activated my outgoing but my incoming is not working. No one is able to call me on my no. I complained it to the Airtel helpline (Worst service no.) 9892098920 They take your complain but nothing is done on the same in the past7 days i have almost callled up 10 times but they take the complain and inform you that the same will be done in 24 hours. but believe me dont wait for the same. they do not call up . I have called again today twice but they just given assurance that they will do it. and they take your alternat e no to confirm the same but nothing is done.
Please help me with this.
Frank
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November 8, 2007
no response from airtel
i have recharge with Rs 300/- with airtel easyrecharge.Airtel they deducted Rs 30/- from my account and without inform us they activate voice chat and again they deducted Rs 30/- my account has gone to Rs -23/- then i rigester a complain with airtel they said that they going to add that Rs60/-to my account till date singe money they dint added and theybarred my account incoming and outgoing callsbarred.I rigester so many complains with airtel custumer care.Airtel is a cheater and cheating with the people.
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October 22, 2007
block sim
i want to block my sim. because it is theft
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September 26, 2007
amount deducted
I have bought a airtel prepain connection on 13th of sep. 2007 and they deduct 300 rs. saying that the amount was recharged wrongly on 25 of august 2007. this is very ugly act by airtel they r making fool of their consumers plz say no to air tel haryana
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September 20, 2007
Illegally deducting money for service being denied!
I have a prepaid card with airtel, phone no 9892860353, and on 25th August 2007, I recieved a promotional email promoting Night talk plan wherein if u sms for a confirmation of the plan one could talk from night to morning for 10 paise per minute at a deduction of Re1 every day. After replying back asking for the service via sms, I recieved an SMS confirming the application and assurance of an activation of the same within 48 hours.
I did not receive a confirmation after 48hrs for the the activation and so I call Airtel prepaid customer service. They said that I was not eligible for the plan and that the sms is a general reply not an assurance of the activation of the plan. After that, on the 7th of September 07, my money started getting deducted everyday. My balance kept getting less by 2 RS. I contacted the prepaid customer service center on the 20th September 07 and spoke to a customer service executive named Manish. The call was made between 11:15 am and 11:30am. Manish kept saying sorry for the inconvenience but refused to help. He said that it was a system error and that although this error was from their end they could not refund the money because it was night plan was activated and nothing could be done. I asked for his full name and he curtly replied saying that it was against company policy to give it! I asked to speak to a supervisor, he kept me on hold and returned back saying that the supervisor was not available and that I would need to call back in 2hrs if I wanted to speak to one. He sounded disinterested and rude!!!
Beware!
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September 20, 2007
Poor service!
Its regarding the Internet activation through the mobile. It will be activated, i will be charged and after i use it for 5 mins it will not get connected. When i try calling customer care, they'll just ask me to send a query through sms but no response from their end. This happened for about 6 times from past 10 days. What should i do with such a service?
Plz advise smb!
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September 14, 2007
Poor service!
The Airtel Network in BITS,Pilani Campus is not functional at all at any time of the day. No call connects. No call can be received. Only the sms service works. If you desire to make a call you have to dial the number many times and if u get lucky it connects. All the incoming calls do not connect. They get dropped.What sort of service is this?
Beware!
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September 9, 2007
Fraud and cheating!
The attitude towards customer care regarding certain problems are the worst.
My problem is about airtel live, where there have been 2 incidences.
The first incident is i was going through certain links in airtel live where by suddenly i got a message from airtel saying thank you for using airtel live. Usually in this case, there would have been a balance deduction for some amount. The system would have taken into account for some download the user would have done. It is very easy for everybody to assume that the user might have accidentally clicked on certain link such that the download might have happened.
But in my case I'm damn sure that i have not pressed on any download link. Even in case i have done, i called up the customer care, where by they ask a standard 24 hours for the system to reflect the data on the download details and then they will either they will refund the money or the content. At least thats what they claim.
But this accounts not to happen 100% of the time. After 24 hours, u would notice that there is absolutely no difference in your balance or u would not have received any content from airtel. After that if u call up the customer care, they would say that the details are still not updated and they will ask another 2 hours(again standard procedure) by then where they will again say that they will give the content back or the balance. Again this won't happen.
The company solely relies on the customer's loss of will to escape from giving the customer their money back. This is called daylight robbery... These people will easily get away saying that the system is not reflecting, or u have made a download thats y the balance or deducted and so on and on and on...
But the worst problem is that, every time u call up the customer care u will have to narrate the whole story again and again to the new customer care executive who will be attending your call...
And he then will register only a new complaint and will give you only a new deadline... But rest assure, not the solution that you seek...
The company is officially robbing people of the money and escaping from paying the money back to the customer.
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