Mobile No. 9766968410 do not disturb service to be activated
i am many times requested to active do not disturb service but your costomer care center has not congnizance nor any action to be taken. Hence you are once again requested to active do not disturb service.
Thanking you

Disconnection of Prepaid Service without Valid Reason and without any Warning of Cell Number:8897316477

1. I am a class one gazetted officer of the Indian Air Force. On getting posted to Air Foce Academy, Dundigal, Hyderabad, I purchased a prepaid Airtel sim no: 8897316477 from a retailer in the campus on 31st Dec 09.

2. I had gone for an important official duty to Coimbatore from 09th Jan 10 to 31 st Jan 10. On 15th Jan 10 my sim got deactivated without any warning like sms or a call from the customer care. Neither could i call anyone nor could i call up the customer care as to what has happened.

3. On finding out the reason for the deactivation from the retailer who had provided the sim to me, he informed that probably the airtel office has rejected the application form stating that the photo I had submitted is not valid.

4. On returning back to Hyderabad, I approached the Airtel Headoffice at Hyderabad and was directed to contact the airtel area manager of my locality for help. On contacting the area manager Mr Vinay, he refused to help me to get my phone activated nor did he get the balance in my mobile, paid back to me.

5. Upon my asking to get my documents pulled out for verification and to find out as to why have they rejected my application, Mr Vinay(Area Manager Airtel) refused to get them from the headoffice of airtel and show them to me.

6. As I mentioned, I am a class one gazetted offiecer of the Indian Air Force and had provided all the necessary documents as asked for with the application. These documents included my photograph in uniform, xerox of my driving license with photograph in uniform and the certificate of my residential address at the place of my posting attested by the Adjutant.

7. Firstly I would like to know first of all as to why have the airtel office has rejected my application stating that my photograph is not valid. And if they have rejected my application why havent they informed me by an sms or a call for the reason of my sim's deactivation.

8. Thirdly, why i am not been shown my own documents with the coments of the Airtel official who has rejected my application.

9. And lastly, the airtel area manager (Mr Vinay) is here for the customer's help and not to harrass them by stating that "If you want to verify your documents, then please get them yourself from the headoffice located at Warangal."

I am recently posted at Bikaner, Rajasthan, got a new prepaid number from one local shop on 30.08.09. the number is 9784532135, I had submitted all the required docs and completed all the formalaties. itwas activated on the next day.

Now the problem starts, on 3rd sep i went on field visit for three days and surprisingly came to know that my mobiles incommong and outgoing services are fully stoped without letting me know any cause. even i was unable to call to the cusomer care(121). .Finaly i contacted to district salas manager Mr.Gaurav Nagar at bikaner, who said that it happened due to negative FR, so you have to submmit all ur docs again. i did the same but even after that nothing has been done so far.

I m wondering that the company making huge profit does nt concern abt greavances as they do not have any such number or email to write the complaint.
How one can play with the essential and neccessery services like Mr. Gaurav nagar and Mukesh gupta at bikaner. so far i did nt get any satisfaction and lost my faith in companies policy and the way of handling, even this is more pethetic if company people will become more strange and rude; for Instance: when i said to them to complaint against their behavior they were very strange and challanged to do any thing .

I am using airtel services since long time whereever i go. basically from delhi but this time i m very upset and disatisfied.looking forward for ur response.
Thanks for reading my mail
in case want to reply then can write on:[email protected]
Cell:9784532135(which is created hole story nad currently witheld)

After Calling more than 20 times to customer care still deductions in my account is continue. What? to do hell by having these complaint numbers or to stop my connection

Hi , I never had any problem with your service overall even though its expensive but its really a nightmare contacting your customer care, i really avoid talking or even calling your toll free numbers. 1)The IVR which you guys have, it doesn't have any easy way to speak to the representative directly and now the VOICE SYSTEM that you have introduced it SUCKS badly, i speak the same exact word again eg CUSTOMER CARE your system doesn't recognize it and it hungs up on me.2)And above all when i m connected after a a lot of hard work the agent of your company puts the cal on hold and disconnects after some time. I wanted airtel live service on my cell from last 10 months now the issue never got resolved and after all the worst exp. which i had with your company (Customer care)i was pissed off and i never called back.... Please ensure customer satisfaction otherwise me and my family will switch over to HUTCH as their Cust service is good. But we don't want to do that as we like airtel. And i m not blaming anyone , just putting forward my suggestion thats it. To implement or not is your wish entirely.

Thanks,
Airtel User