airtel/gprs

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Category: Electronics

Contact Information
India

airtelindia.co.in

airtel/gprs Reviews

Jitish Kumar Das November 10, 2009

Poor GPRS service/ Poor customer care service

I have activated Airtel GPRS on my cell on 31st Oct -09. It worked well for 4 days. But, after that the service started responsing very poorly. It remains connected for 2 mins and then gets disconnected. The data sent is more then the data received. This proof of connection status is sent via this complaint email. I lodged complaints in Airtel GPRS customer care (12118 & 12143) 3 times, but, the problems has still not been sort out. People in the customer care are taking it lightly & my problem is not solved out.
My Airtel number - 9896601881
My location :- Sector - 13, UE, Karnal, Haryana -132001.
I am using the Mobile Office (MO) monthly pack. Service charge - Rs. 500. Everyday I am unnecessarily loosing my balance on the Airtel GPRS service.
Please see to it & help me in solving out my problem .
Thank You.

kumar niraj October 15, 2009

gprs activation

i had recharged my cell phone with RS289 gprs pack which provide free browsing and 125 mb free data download.this service activates within 2 days after you recharged your phone but in my case it took 3 days and this is all due their customer care executives.After 3 days when the service is started it costs me unless it is free of cost and when i call the customer care none of them was able to solve problem.when i told them please took my complain and give me the complain number all of them told that sorry we could not able update your information because the server is slow please call after some time.
After 4:00 pm it is impossible to contact customer care executives because call automatically disconnected after 2-3 sec.Its so damn easy to talk to a customer care executive in Reliance and Vodafone. Guess, Airtel is busy in acquiring new customers and paying its brand ambassadors, making new ads with variations of the AR.Rahman's composed tune, but they have forgotten their core business.
I am a student and Rs 289 is very much valuable for me and now it looks like i am going to loose my money and the total credit goes to AIRTEL.I need a clarification from them.