Bought two Amana heat pumps. One arrived with broken fins and bent copper cooling pipes, but because I waited more than two days to report it, AJ Madison refused to replace it, so I've spent $600 on an AC that was shipped broken. So buyer beware -- check your purchases as soon as they arrive or you'll be sorry. Terrible service. Wouldn't dare buy from them again.

Sold me a $2500 hood range from a virtually unknown company that they told me would work with my range. Did not work as they said it would. My kitchen filled with smoke, etc. I called to tell them it did not work and want to return it. They said no. "Too bad it's your problem now". Don't trust them. They promise knowledgable sales reps. They are actual crooks. After having this issue with AJ Madison I called another company and asked whether they would advise Futuro Futuro hoods for a Wolf griddle range. They said no, but if I did buy it and it didn't work that they would take it back within 14 days. AJ Madison are real crooks!!! BEWARE.

Not a good company to do business with. We ordered a Kitchen Aid dishwasher on Jan 13, 2010. Two weeks later I called to check on order, customer service said it was being shipped, will have in a week. A week later, no dishwasher. I called again, was told, it was being pulled from another warehouse and would be shipped that day. A week later, no dishwasher, I again called customer service who said it would be shipped "today". I cancelled the order. They had already charged my credit card. I stayed on the phone until an email confirmation of the credit card refund was received.

Beware of a company that promises to match a price that is actually employing bait and switch tactics. Here is the story.

GE Cooktop JGP970BEKBB is the item
HomeEverything sells for $992.99 including delivery and taxes( if any)
AJ Madison advertises for $1144.00 including delivery and taxes (if any)

I call Madison and ask them to honor the following policy on their website.

"Do you match competitor's prices? Yes, AJ Madison will match any authorized dealer’s price!
If you find a lower price (including shipping, handling and delivery) on an identical branded item with the same features currently available for sale and delivery from an authorized dealer, contact AJ Madison with the competitor’s details and we will match that total price.
When contacting AJ Madison at 1-800-570-3355 or emailing mailto:[email protected] you must provide all information, including shipping, handling and delivery date. AJ Madison reserves the right to require that a quote of a lower price from an authorized dealer be sent to us in writing.
Exclusions
AJ Madison will not match competitors' bonus or free offers, special offers, rebates, financing offers, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise, service contracts, or installation, delivery, or assembly services. AJ Madison will not match competitors' prices that result from a price match. AJ Madison Price Match Policy does not apply to parts or accessories, AJ Madison licensed partner websites or digital services. AJ Madison will only price match guarantee will be valid prior to your order shipping out, once your order has shipped, we will not match a lower price. AJ Madison reserves the right to revoke this policy at any time."

Madison refuses to match the price citing the last line of the policy.
"AJ Madison reserves the right to revoke this policy at any time."

So, lets review, AJ Madison will not match the price regardless of the policy because the policy will be revoked as soon as you meet the requirements.

They did offer to lower their online price by a marginal amount. That is the definition of bait (the matching policy) and switch (no matching policy).

Are you following this????

Stay away...stay very far away from this company.

I have order the ranges at real low price, and they call me back 5 day later say the product discontinue which is still show on their website but with much higher price and offer me some cheap ranges. I have report to the BBB online because they do have that seal, very strange. see if the BBB will remove that seal.