I bought 3 appliances from the in 2008. The original shipment was screwed up and we only recieved 2 of them. I called them and they said there was a mistake, that they would follow up and get back to me. The remaining appliance (a dishwasher) showed up several weeks later.
The same dishwasher, which I bought an extended warranty for has now gone out. Called AJM and was told that I should have mailed in a warranty card that was supposed to come with the order but didn't. They looked up my order, found the extended warranty purchase but said it didn't matter that they had a record of it. They said the small card stated that it had to be sent in to the warranty company within one year for the extended warranty to be honored. How the heck was I to know that if I never received the card!!! I asked if there was anything that could be done about it, and they basically told me I was out of luck, that I should have seen the small card and mailed it in. I WILL NEVER BUY ANYTHING FROM THESE CROOKS AGAIN!