I am ANOTHER victim of this company! This guys are horrible, I don´t understand how is it possible that this company exist. I am totally sad because the reason I bought from them is because I was trying to get the best deal ($50 less) and what I got was a lost of about $300 on my canon XA100! How? Well, they convinced my wife to get the battery, the charger, memory card Etc. They told her that it was the best quality and she though it was a good deal. After I found out one hour letter and ask her to call back, they told her that it was "already ship" even if their website said that it was "ready to be ship" (which is different). We did not even knew what kind of products we were getting until they arrived. The products are chip quality, I researched online and buying the same products (or better) could have been almost $300 less! And now of course we have to deal with it because their restocking fee is 15% without exception. Is there any costumer´protection for consumers in this country? My wife and I, we extremely sad and angry.

"I had very bad experience with this seller. I placed an order on line for a Canon camera. The next day they sent an mail stating "We have been unable to process your order due to verification issues." When I called them to verify, the salesman gave me a final price for my camera that was about $50 more than the final price showed me on their website. When asked why, I was told that this was a "delivery insurance" charge! I said your website did not mentioned this charge at all, but the salesman said "this needs to be added, or I can cancel my order". Of cause I cancelled my order just because of their cheating practice. "

I was looking for a Nikon d7000 and found it on amazon first for a 1199.95 and ordered it there, but later on canceled my order with them because i found the same camera body at ajrichard for 1159.95 with the same no shipping, no tax deal. Turn out they charge you a hidden "handling fee" of 60.00. This charge does not appear on your online receipt nor it appear on the receipt they will email you. I accidentally found out about it only by calling their customer service to make sure I will receive my camera before I leave for my vacation. I didn't canceled my order with them at the time because the price on Amazon had gone back up to 1499.95. Couple days later, I called again to find out when the camera will be shipped since the status has been changed to "ready to ship" for few days. The same man who answered my call the first time told me it will be shipped tomorrow. The same afternoon I went to Amazon and found the price has dropped back to 1199.95. I call ajrichard try to cancel my order with them. Frankly, I was not happy with the hidden charge and rather pay the same amount of 1159.95 + handling fee with amazon. I read the cancellation policy and it stated that as long as the order is not shipped one can canceled it without paying any extra fees. To be sure, I rechecked my order status and nothing has changed. The SAME MAN answered my call, after hearing the reason of my call he checked my order and said its already shipped. I told him I am the one who called this morning and was told that it will be shipped tomorrow. Also my order status says its not yet shipped. He then told me my order is already on the truck and I will have to wait till I received the order then pay for the restock fee and the return shipping. I told him as far as I know my order is not shipped and I want it to be canceled. Then I told him I am not happy with the hidden handling fee to be start with. He was angry but said will try to cancel my order for me then hang up the phone. I called back still trying to be polite, he answered the call again but pretend to be someone else. I didn't want to get into another argument with him and played alone. I asked him to cancel my order for me again this time, and he then told me seems like his "co-worker" had already done so and my credit card will be credited within 7 to 10 days. He again asked what's the reason for me to canceled my order. I simply told him cause i find it somewhere cheaper. He said "oh well, i was going to offer you another 100 off from our price." At this point I would rather pay a hundred more at anywhere else than buying it from this site. Now I will wait and see if they credit back the full amount back to my credit card.