This is the sort of thing that you can easily avoid by simply providing customer service.

From: Pete

The Aladdin Hotel and Casino in Las Vegas. I stayed there in December.

Lousy service--no followup to emails.

Broken email addresses on the site.

Comments page on the site doesn't work.

Numerous emails have resulted in zero replies.

Pete Neumann

---------- Forwarded message ----------
From: Pete
Date: Jan 3, 2007 9:07 PM
Subject: Fwd: Aladdin Resort and Casino: Thank you for Visiting!
To: [email protected]


Just so you know--your property, The Aladdin Hotel and Casino, is a poor representative of your company. Below is the string of emails sent to them--not a single response.

P

---------- Forwarded message ----------
From: Pete

Date: Dec 29, 2006 12:33 PM
Subject: Fwd: Aladdin Resort and Casino: Thank you for Visiting!
To: [email protected]


I can't get a reply from the reservations email box (three tries), the [email protected] address on your site bounces back, and your site's feedback form is broken.

Please push this message up the Customer Service foodchain. At this point I would appreciate the courtesy of a response.

Best,

P


---------- Forwarded message ----------
From: Pete
Date: Dec 29, 2006 12:27 PM
Subject: Re: Aladdin Resort and Casino: Thank you for Visiting!
To: [email protected], [email protected]


Wow--you guys are amazing on the customer service front. I guess the complete lack of response to any of my messages is a pretty good indication of your desire to keep me as a customer. The good news is that there are plenty of hotels in Las Vegas.

Best wishes,

P

On 12/28/06, Pete wrote:
Did anyone read this--I would be pleased to see a response.

P

On 12/25/06, Pete wrote:
I tried to use the Guest Book-as this email invites, but that is broken, which is in keeping with the theme of my recent stay. The following error message pops up when I submit my comments:Warning: mail() [ function.mail]: Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in E:aladdinguest_bookguest-book.php on line 51

Warning: Cannot modify header information - headers already sent by (output started at E:aladdinguest_bookguest-book.php :51) in E:aladdinguest_bookguest-book.php on line 84

Here is what I attempted to send to you:

Why you were open last week is beyond me. Now I understand the low rates--half price for half assed accommodations.
The hotel was a mess:
Carpets being ripped out and rolled in.
Same with tile.
Roped off areas on the casino floor--awaiting gaming commission approval.
The South tower elevator unavailable on the Spa floor requiring a detour just to get there.
The poker room isn't even a room-it's just roped off space.
The Spa is in sad shape--tiles falling out of the wall--the men's showers smell very musty--none of the magazines in the men's lounge are for men--broken locks on lockers, etc.
I live in Denver, and it looked like I was stuck there over the holiday. In spite of my situation and having no choice in the matter, your staff was going to ding me for a more than 200 bucks for Sunday night--not cool--a little predatory, in fact--Merry Christmas to me.
Finally, if you are going to have movie premieres there, be sure not to kill the valet parking guests with a 45-minute wait just to return to your fine hotel--that's lousy planning and pisses off your guests.
On the upside--your dealers are all very nice.
All in all, not the sort of thing I'm used to nor that I expect. I generally stay at The Hotel at Mandalay, and I see, in retrospect, that this was heretofore a wise choice.

Regards,
Pete