MY cab was supposed to pick me up at 7am on February 17, 2011 but did not show up until 7:33 at the fault of the dispatcher. When I called the dispatcher to inquire as to why my cab was late, she was very rude and immediately put me on hold but did not ever return to the line. I continued to call back but she would not pick up the line. I finally got through when a new employee answered. I explained to him what happened and he assured me that something would be done. I called back on Monday the 21st of February to follow-up on my complaint and the same employee that assured me something would be done, basically assured me that nothing would be done. He said that because the rude employee contacted another cab company to pick me up, they werent able to give me a refund. My complaint is that I called Alamo cab company to pick me up and because of a mistake on their part, they had to out source to another company but I was not informed of the mistake or what was being done to fix it until the very last minute. Aside from that, the dispatcher had the audacity to be nasty to me when she was at fault. I want a full refund for all of my trouble.