I wanted all my vacation paid before we left so the air, hotel disney tickets and rental car were prepaid! I booked the economy car through hotwire for a great deal at $205 for 10 days. When I went to the desk with the hotwire paper work showing paid(can't book with hotwire without paying for it at time of reservation) I ask about a FREE size upgrade. He checked and said he could bump me up one size. Great doesn't hurt to ask i said. I declined all the insurance and gps etc.signed everthing and he asked for the credit card(debt card) . the hotwire fine print says they might put a hold on a debt card so this seemed right to me. When i returned the car I got a receipt for 199.04. I thought this must be what alamo recieved and hotwire must make a 3% and that was why there was a difference in the dollar amount. Not the case I was charged $199.04 on top of the $205. I called and they said thats the upgrade charge! I said thats a FREE upgrade! No you signed all the paper work and agreed to the charges the told me. Really you are tell me it cost 199 buck more to rent a Kio soul over a an economy! I was put on hold and then told they would remove 50%. I then asked to speak to someone higher up and was told that they would call me back. 15 minutes later the same person called back and without admitting any wrong doing(just a miss understanding that the upgrade was $199 and not free)the 199.04 would be removed!I said thank you! but you and i both know you don't charge 20 more a day to upgrade from economy to intermediate size mayby $5 or $8! It's not like I drove off in a Caddy! I was charge twice. So i believe I got the free upgrade but the hotwire reservation was canceled out and the credit didn't move over to the new rental with the larger car class. In the end without anyone admitting the double charge I did get the money back.Hotwire customers bewhere of what you sign. I will never sign anything with an charge on it again!

False Commrcial:
A commercial from Costco magzine regarding Alamo rental car says: "Save up to 25%, plus one free day." However, when the reservation customer representative gave me the estimate, only $25 was taken off from the total amount, no "one free day" was shown neither. The total estimate amount was $134.63.

Dishornest Clerk:
At Maui Kahului airport, the Alamo clerk used my debit card for a total charge of $196.62, and told me that the amount would not be charged and was only for paper work purpose.

Bad Service:
Airport pick-up bus took about 45 minutes to arrive, when other rental company's pick-up bust all arrived and left for 30 minutes.

Suggestion:
1. Alway use your credit card to pay them if you have to rent from Alamo.
2. Never believe their car rental coupon as they tend to make false commercial.
3. Avoid Alamo if you can. ;)

Got a parking ticket from city of Wilmington. Was in the process of fighting the ticket and if I lost the fight would have paid the $40 fine. Alamo jumped ahead after I even called and explained asking them not to, paid the ticket and then charged me $110 on my credit card. Called them and was hung up on 3 times by a manager named Michael. They are rude and suggested I hire a lawyer. They are not responding to my letters or phone calls. DO NOT USE ALAMO. EVER!!!
Complete scam artists. Dont be fooled by low rental rates. They will find ways to rip you off and make up fees!

We traveled to Tulsa OK the weekend of May 7th - 10th and rented a car from Alamo as we had a coupon for a "good deal". When we arrived at the airport, the attendant attempted to rent us a silver Dodge Avenger with damage to the back bumper and side panels. We insisted the attendant document all of the damage before we would accept the car but she didn't want to do it as the damage was pretty widespread. Instead, the black Dodge Avenger parked right next to it was in perfect shape so she rented it to us instead. On Monday we dropped off the car with a full tank of gas, the attendant inspected it and said everything was fine.

A month later we get a bill from Alamo for $500 for damage to the Silver Dodge Avenger. The customer service is almost impossible to contact. In the many attempts my husband has made to call them he has actually spoken to someone once. She said she made a note that we never accepted the silver Avenger however, the bills for the $500 continue to arrive at our house. There are no responses to email and calls are deferred to voice mail which is apparently full as you then get hung up on.

This could all be settled quickly if the right person would look at the rental agreement. We were sent the repair bill for the black Avenger and it had the mileage on it. Could they check to see how many miles accumulated on that car the weekend we were in Tulsa? That would be another way to show that we didn't rent the car.

If their rental contracts are as messed up as their customer service this may never get resolved. Let this be a warning to others thinking Alamo is providing a good deal. You may have to fight with them for a long time over something obvious like this as they pay absolutely no attention to any information right in front of them.

we rented a car through Alamo in Aug 09 and paid for it in advance and declined the insurance already as we booked it.
At the airport we arrived tired, 2 kids, long line. The employee asked if we want insurance we DECLINED it then he kept talking with me about upgrading the car as he marked the places to sign to decline stuff (like in 4 places).
I signed fully trusting his marks and thinking that I can look it up later, just in case, but the copy that I got was just a printout not including my signatures. On the printout there is a lot of stuff: no way to know later where did you sign.

Anyway I didn't think much at that time, not even as I returned the car and got he receipt (there was the aprox. the same amount I paid for the car and a balance of $0.0, so I thought this is the rental fee that I have already had paid. As l I got home I saw that amount charged on my card. I thought that might be a double booking but no, it seemed that I was misleading to sign an insurance of $20 a day (that I already have and never needed and declined more than one time) So I ended up paying $60 a day for a compact rental: nice way to make profit scamming your customers.

It turns out some other people complained about it and that this behaviour has method. They were very rude to my complaints and stated that I should read carefully what I sign (true, but with a long line in your back you kind of trust them to put the x-es on the right place or at least not to talk to you like a waterfall as you sign). So if you book Alamo expect huge lines in the future!!!

They gladly take your money and do not cooperate and if you want to see your signatures on the damn contract you have to request it in written and wait 4 weeks :)) I am still not sure I signed there actually but they say I did, I assume they are right otherwise the scam is a huge fraud actually. Why not fax a copy over right away to clear the doubt????

Why would you print out anyway a form with multiple options if the customer denied it verbally already?
And why do not provide him with a signed copy of your contract so you can see your wrongdoing 5 min later as you get settled in the car?
(We have computers now and you print it out especially for your customer anyway, why then all the listed options) Yep, this has method and it is intentionally set like this!

I have serious doubts of the validity of a contract with multiple options where I cannot see exactly what I sign! I will probably cntact a lawywer on this because it seems like organized scam and from a big US company like Alamo I wouldn't expect this at all.

It makes me mad and sad that a US company will go so far just to make profits; we as consumers have to stop this or we'll all have a lot of bad days in the future.